VoIPcloud Wholesale

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VoIPcloud Wholesale is a telecommunications provider offering wholesale VoIP, cloud-hosted PBX, SIP trunking, Microsoft Teams direct routing, and related voice automation and network automation tools for resellers and business customers.

Melbourne, Victoria, Australia
voipcloud.online
Owned by VoIPLine Telecom Pty. Ltd.

About VoIPcloud Wholesale

VoIPcloud Wholesale is a Melbourne‑based telecommunications provider specialising in wholesale and business‑grade cloud voice services. They supply VoIP (Voice over IP) connectivity, cloud‑hosted PBX, SIP trunking, Microsoft Teams Direct Routing, and related voice and network automation tools primarily to IT resellers, managed service providers, and business customers. Services are usually delivered on a contract or month‑to‑month basis and billed via an online partner portal, where customers can manage numbers (DIDs), call routing, trunks, extensions, and usage.

A VoIPcloud Wholesale charge may appear on your bank or card statement when you or your company use their services for business phone lines, SIP trunks, hosted PBX extensions, Microsoft Teams voice calling, or call termination. Charges can include recurring subscription fees (for trunks, hosted PBX seats, Teams Direct Routing, phone numbers, and add‑ons) as well as variable call usage, number porting fees, and setup or configuration fees. You may also see one‑off charges related to hardware purchases (e.g., IP phones ordered through your account) or temporary pre‑authorisation holds when you add or update a payment method or top up a prepaid balance. Many partners are billed monthly in arrears for usage, while some accounts operate on a prepaid or credit‑limit model.

To verify a VoIPcloud Wholesale charge, log in to your VoIPcloud partner or customer portal via voipcloud.online and review your invoices, call detail records, and billing history for the date and amount in question. The invoice will usually break down subscription items (such as trunks, channels, and numbers) and any call usage or setup fees that make up the total. If you still have questions, contact VoIPcloud through the support or contact section of their website or portal, providing your account ID, invoice number, and the last four digits of the card that was charged. Common issues—such as duplicate payments, unexpected increases due to higher call volumes, or charges for services that were not fully cancelled—are typically resolved by checking your active services list, billing plan, and recent orders inside the portal and then raising a support ticket if something doesn’t match your records.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to VoIPcloud Wholesale.

  1. SEC*VOIPCLOUD POST MELBOURNE AUS
  2. VOIPCLOUD POST MELBOURNE AU

Frequently Asked Questions

Why am I seeing a recurring monthly charge from VoIPcloud Wholesale?

Recurring VoIPcloud Wholesale charges are usually for ongoing services such as SIP trunks, hosted PBX seats, DID phone numbers, Microsoft Teams Direct Routing, or bundled call plans. These are typically billed monthly, either in advance for subscriptions or in arrears for usage, depending on your account type. Check your latest invoice in the VoIPcloud portal to see which active services or bundles are associated with the monthly amount you’re being charged.

What are typical VoIPcloud Wholesale billing amounts and how is pricing structured?

VoIPcloud Wholesale generally uses a mix of fixed monthly fees (for trunks, PBX seats, Teams routing, and phone numbers) plus variable usage charges for outbound calls, special destinations, and value‑added features. You may see smaller recurring amounts for individual numbers or extensions and larger, variable totals when your call volume increases in a given month. Exact pricing, including per‑minute rates and subscription tiers, is shown in your partner portal under the rates or pricing section and itemised on each invoice.

How do I cancel or pause services to stop future VoIPcloud Wholesale charges?

To cancel or pause services, log in to your VoIPcloud portal and review your active services, trunks, numbers, and subscriptions. You can usually remove DIDs, disable trunks, or downgrade packages directly in the portal; any minimum term or notice period will be shown in your service details or contract. After making changes, check your next invoice to confirm that unwanted services have been removed, and if you need help or are unsure about contract commitments, contact VoIPcloud support through the portal or website.

How can I request a refund or dispute a VoIPcloud Wholesale charge?

First, compare the charge on your bank statement with the corresponding invoice and call detail records in your VoIPcloud account to verify what was billed. If you believe there’s an error—such as a duplicate payment, incorrect rate, or a charge after cancellation—submit a billing or accounts ticket via the support section of the VoIPcloud portal or website with full details (invoice number, date, and amount). Their billing team typically reviews disputes and, where appropriate, can issue credits or refunds back to the original payment method according to their billing and refund policy.

Why do I see a small or temporary VoIPcloud Wholesale charge on my card?

Small charges or pending amounts from VoIPcloud Wholesale may be pre‑authorisation holds used to verify your card when you add a new payment method, change billing details, or top up a prepaid balance. These are not final charges and should either disappear or convert into a properly itemised payment on your next invoice. If a small authorisation does not drop off after several business days, check your payments section in the portal and contact VoIPcloud support with a screenshot of the bank entry.

Can VoIPcloud Wholesale charge me if my account is managed by an IT provider or reseller?

Yes. In many cases, end‑customers receive their phone service through an IT provider or MSP that uses VoIPcloud Wholesale on the backend; billing can be handled either by the reseller or directly by VoIPcloud, depending on how your account was set up. If you see a direct VoIPcloud Wholesale charge but usually pay your IT provider, log in to any VoIPcloud portal account you’ve been given or ask your provider whether a direct‑billing arrangement was created for you. Your reseller or MSP can often explain how the service and billing are structured and help coordinate with VoIPcloud if needed.

How do I find the invoice or receipt that matches a VoIPcloud Wholesale charge?

Sign in to your VoIPcloud Wholesale portal via voipcloud.online and go to the billing, invoices, or payments section. There you can download PDF invoices and see payment history, including the last four digits of the card used and the exact dates and amounts charged. Match the transaction date and amount on your bank statement with an invoice or payment entry in the portal; if you cannot find a match, contact VoIPcloud support and provide the transaction timestamp and currency so they can trace it.

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