Washington State Department of Social and Health Services - Division of Child Support

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The Washington State Department of Social and Health Services – Division of Child Support (DCS) is the state’s Title IV‑D child support enforcement agency, responsible for establishing, collecting, and distributing child support payments.

Olympia, Washington, United States
dshs.wa.gov
Owned by State of Washington

About Washington State Department of Social and Health Services - Division of Child Support

The Washington State Department of Social and Health Services – Division of Child Support (DCS) is the official child support enforcement agency for Washington State under Title IV‑D of the federal Social Security Act. DCS helps custodial parents collect child support, works with noncustodial parents to set up and enforce payment obligations, and manages the processing and disbursement of payments through the Washington State Support Registry. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/child-support-payment-options?utm_source=openai))

A charge from this merchant typically appears when child support payments are made electronically, such as via the Division of Child Support Internet Payment Service, Secure Access Washington (SAW), automatic bank withdrawals (EFT/ACH), or third‑party payment processors that remit funds to DCS and the Washington State Support Registry. You may also see transactions related to receiving payments on a DCS prepaid debit card (issued by U.S. Bank) or when funds are transferred into a designated bank account. These amounts are usually court‑ordered or administratively ordered child support obligations, and may include recurring payments, catch‑up payments on past‑due support, or lump‑sum payments. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/child-support-payment-options?utm_source=openai))

If you have questions about a charge, you can verify it by logging into your Secure Access Washington account and checking your DCS Online payment history or by reviewing your court or administrative child support order to confirm amounts and due dates. You can also contact the Division of Child Support directly using the phone numbers or web response form listed on the DSHS website to confirm whether a payment was received and applied to your case. Keep any receipts, confirmation numbers, and correspondence from DCS or payment vendors; these will help resolve disputes, trace payments, or clarify pending/authorization transactions that have not yet fully posted to your child support account. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/contact-division-child-support?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Washington State Department of Social and Health Services - Division of Child Support.

  1. BCOM dshschildsupportdiv

Frequently Asked Questions

Why do I see a charge labeled something like "dshschildsupportdiv" on my bank or card statement?

This descriptor usually indicates a child support payment processed by the Washington State DSHS Division of Child Support, often through the Division of Child Support Internet Payment Service, Secure Access Washington (SAW), or an EFT/ACH debit from your bank account. Reviewing your DCS Online or SAW payment history can confirm the transaction.

Is this a one‑time or recurring payment to the Division of Child Support?

That depends on how your child support is set up. Some parents authorize a recurring monthly EFT or payroll withholding, while others make one‑time payments online, by mail, or through third‑party vendors. You can see whether you have an ongoing automatic payment authorization by checking your DCS Online account or contacting DCS customer service.

How can I verify that my child support payment was received and correctly applied to my case?

Log into your Secure Access Washington account and access DCS Online to review your payment history and case balances. You can also contact the Division of Child Support using the phone numbers on the DSHS Child Support Payments or Contact pages and provide your case number and payment details to confirm receipt and application. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/child-support-payment-options?utm_source=openai))

Why does my payment amount not match the exact monthly child support amount in my order?

Your charge may differ from the basic support amount if you are paying past‑due support (arrears), fees charged by external payment vendors, or additional obligations such as medical support premiums or other court‑ordered amounts. Review your child support order and your DCS Online account, or ask your support enforcement officer for a breakdown of the amount due. ([dshs.wa.gov](https://www.dshs.wa.gov/node/287?utm_source=openai))

How do I change, pause, or cancel an automatic bank withdrawal to pay child support?

If you authorized automatic EFT withdrawals with DCS, you must submit a written request or updated authorization form to the Division of Child Support; changes are not immediate and may take a billing cycle to process. Until you receive confirmation that the EFT has been changed or stopped, you should assume scheduled withdrawals may still occur, so contact the DCS Electronic Funds Transfer unit promptly if you need to modify your authorization. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/child-support-payment-options?utm_source=openai))

Can I get a refund from the Division of Child Support if I overpaid?

Refunds are handled on a case‑by‑case basis. If a payment was applied incorrectly or you believe you overpaid, contact your support enforcement officer or the DCS customer service line with your case number, payment date, and amount. DCS will review your account to determine whether the funds can be reallocated, held for future obligations, or refunded, depending on state and federal rules governing child support disbursement. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/contact-division-child-support?utm_source=openai))

Why is my child support charge still pending or showing as an authorization on my account?

Online and EFT payments to the Division of Child Support can take several business days to clear, especially when made through third‑party vendors or new bank accounts that must be verified. During this time, your bank may show a pending or authorization hold before the payment fully posts and is credited to your child support account by DCS, typically within a few days of receipt. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/child-support-payment-options?utm_source=openai))

How can I contact the Washington State Division of Child Support about a billing or account question?

You can reach the Division of Child Support by phone using the statewide customer service numbers listed on the DSHS Contact the Division of Child Support page, or submit a Web Response Form online with your case details and question. For issues specifically about electronic payments, you may contact the Electronic Funds Transfer Customer Service unit at the phone numbers provided on the DCS Payments and Payment Options pages. ([dshs.wa.gov](https://www.dshs.wa.gov/esa/division-child-support/contact-division-child-support?utm_source=openai))

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