Webjet

Travel96% confidence

Webjet is an Australian online travel agency that allows customers to search, compare and book flights, hotels, car rentals, travel insurance and holiday packages, primarily serving the Australia and New Zealand markets.

Melbourne, Victoria, Australia
webjet.com.au
Owned by Webjet Group

About Webjet

Webjet is a leading Australian online travel agency headquartered in Melbourne, Victoria, primarily serving customers in Australia and New Zealand. Through its website (webjet.com.au) and mobile apps, Webjet allows travellers to search, compare and book domestic and international flights, hotels, car rentals, travel insurance, and holiday packages from a wide range of airlines and suppliers. Webjet acts as an intermediary between you and airlines, hotels or other travel providers, charging booking and service fees in return for providing comparison tools, booking management, and customer support.

A Webjet charge may appear on your bank or card statement when you book flights, hotels, car hire, travel insurance or a package through webjet.com.au or the Webjet app. In most cases, you’ll see a one‑time charge for the full booking value (fare, taxes, and any Webjet booking or payment fees). You might also see multiple line items if flights, hotels and insurance were processed separately, or if part of the payment is taken by Webjet and part directly by the airline or hotel. Some banks will initially show a pending or pre‑authorisation amount when you confirm a booking, which then posts as a final Webjet transaction once the booking is ticketed and confirmed.

If you’re unsure about a Webjet charge, start by checking your email for booking confirmations from Webjet around the date of the transaction, including any secondary email addresses you may have used. You can also log into your Webjet account or use the “Manage Booking” section on webjet.com.au with your email and booking reference to view invoices and payment details. For billing questions, discrepancies or refund enquiries, you can contact Webjet Customer Support via the Help section on their website, live chat, or phone; have your booking reference, the last four digits of the charged card, and the exact amount/date of the transaction ready to speed up resolution. Common issues—such as duplicate bookings, cancelled flights, or misunderstood service fees—are typically resolved by providing proof of the charge and reviewing your booking history with a support agent.

Bank Statement Variations

6 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Webjet.

  1. WEBJET MELBOURNE AU
  2. WEBJET MARKETING PTY L Melbourne AU
  3. WWW.WEBJET.COM.AU MELBOURNE AUS
  4. Webjet Melbourne AU
  5. Webjet Marketing Pty Ltd Melbourne AU
  6. Webjet Melbourne AUS

Frequently Asked Questions

Why is there a Webjet charge on my card when I booked with a specific airline or hotel?

When you book via Webjet, some or all of the payment is processed by Webjet as the online travel agent, even if the flight or hotel is operated by another company. This means your statement may show “WEBJET” or “WEBJET AUSTRALIA” rather than the airline or hotel name. In some cases you’ll see two separate charges: one from Webjet for booking/service fees and one from the airline or hotel for the fare or room cost.

What are typical Webjet charge amounts and fees I might see on my statement?

Webjet charges will vary based on what you booked: flights, hotels, car hire, or packages. You may see the full trip cost (often in AUD for Australian customers or NZD for New Zealand customers) plus Webjet booking fees, payment fees (e.g., for certain credit cards or Buy Now Pay Later services), and optional extras like travel insurance. Fees can appear as a single bundled amount or as line items such as a smaller “Webjet service fee” alongside the base fare processed by a third party.

Why do I see a small or duplicate Webjet charge, or a pending ‘authorisation’ on my account?

Some banks temporarily place a pre‑authorisation hold when you confirm a Webjet booking or update a saved card, to verify the payment method. This may show as a small or duplicate pending charge that usually drops off within a few business days once the final transaction is settled. If a pending hold does not disappear or you see two posted Webjet charges for the same booking reference, contact Webjet support with your statement details so they can investigate and, if applicable, arrange a reversal or refund.

Does Webjet have subscriptions or recurring charges?

Most Webjet transactions are one‑off charges for specific bookings, not ongoing subscriptions. However, if you have purchased add‑on services such as certain travel insurance policies or joined any membership or loyalty product that bills periodically, you may see recurring amounts. Review your Webjet account emails and any policy documents from insurers or partners linked to your booking to confirm whether a recurring service was activated.

How can I cancel a booking made through Webjet and stop further charges?

Cancellation rules depend on the airline, hotel, or supplier you booked with, as well as the fare type (e.g., non‑refundable vs. flexible). To request a cancellation, go to webjet.com.au, log into your account or use “Manage Booking,” and follow the prompts, or contact Webjet Customer Support via their Help Centre or phone. Be aware that supplier change/cancellation fees and Webjet service fees may apply, and some low‑cost or sale fares cannot be refunded, though taxes may sometimes be partially refundable.

How do I request a refund for a Webjet charge I don’t recognise or for a cancelled trip?

First, locate your Webjet booking confirmation email or booking reference, then compare the amount and date with the charge on your statement. If the charge matches a known booking but your trip was cancelled or changed, submit a refund or credit request through the “Manage Booking” section or the Help Centre; Webjet will process your request according to the airline’s or hotel’s fare rules and any applicable Webjet fees. If you truly don’t recognise the transaction, contact Webjet support with the charge details; if they cannot locate a related booking in your name, you may then raise a dispute with your bank.

How can I contact Webjet about a billing or payment issue?

Go to webjet.com.au and click on the Help or Customer Support section to access live chat, help articles, and contact forms tailored to your booking type. For urgent issues, such as same‑day travel or suspected duplicate payments, you can use the phone numbers listed for Australian or New Zealand customers in the Help Centre. When contacting support, have your booking reference, the email used for the booking, and the exact charge amount and date from your bank statement ready.

Where can I find my Webjet invoice or receipt to match the charge on my statement?

After you complete a booking, Webjet emails a confirmation that includes your itinerary, booking reference, and a breakdown of charges and fees. You can also log into your Webjet account or use “Manage Booking” with your email and booking reference to download or view your invoice. If you can’t locate your confirmation email, check your spam/junk folder or request a resend via the Help Centre using the cardholder name and booking details.

This merchant is in the Travel category

Browse all

Related Merchants

Smarte Carte
Booking.com
Wi-Fi Onboard
Canberra Airport
Gold Coast Airport

Compare Webjet

vsSmarte CartevsBooking.comvsWi-Fi Onboard

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you