Woollahra Municipal Council

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Woollahra Municipal Council is the local government authority for the Municipality of Woollahra in Sydney’s eastern suburbs, providing services such as planning, rates, waste, community facilities and libraries.

Double Bay, New South Wales, Australia
woollahra.nsw.gov.au

About Woollahra Municipal Council

Woollahra Municipal Council is the local government authority for the Municipality of Woollahra in Sydney’s eastern suburbs, including suburbs such as Double Bay, Paddington, Rose Bay and Vaucluse. The Council manages local services and infrastructure such as property rating and land information, development assessments and planning, waste and recycling collections, parking regulation, community centres, libraries, parks and recreation facilities. Payments to Woollahra Municipal Council are typically made for statutory fees and charges set or regulated under New South Wales legislation and the Council’s adopted fees and charges schedule.

A Woollahra Municipal Council charge may appear on your bank or card statement for a variety of reasons. Common examples include quarterly or annual rates notices, parking fines or infringements, development application (DA) or construction-related fees, hall or venue hire, waste service charges, library or equipment fees, and bookings for programs or activities (such as children’s activities, events or community programs). You may also see one-off card payments made online via woollahra.nsw.gov.au, over the phone, or in person at the Council chambers, as well as periodic direct debits you have set up for rates instalments or other ongoing services. In some cases, a small temporary ‘pre-authorisation’ may appear if your card details were used to secure a booking or bond for a venue or facility.

If you’re unsure about a Woollahra Municipal Council charge, start by checking recent rates notices, infringement notices, booking confirmations, or email receipts linked to woollahra.nsw.gov.au. Compare the charge amount and date to any applications, permits, bookings or payments you or someone in your household may have made to Council. You can contact Council’s Customer Service team via the contact details on woollahra.nsw.gov.au or by phone during business hours to request payment details, a copy of an invoice, or clarification of the charge; be ready to provide the exact amount, date and the last four digits of the card used. For fines or rates, have your notice number handy. If you still believe the charge is incorrect after speaking with Council, you can discuss next steps with your bank or card provider, including disputing the transaction where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Woollahra Municipal Council.

  1. WOOLAHRA MUNICIPAL C\536 NEW SOUTH HEAD

Frequently Asked Questions

Why do I have a Woollahra Municipal Council charge on my card or bank statement?

Most Woollahra Municipal Council charges relate to property rates, parking fines, development application fees, waste services, or bookings for community facilities and programs. If you recently paid a rates instalment, resolved a fine, lodged a DA, hired a hall or venue, or enrolled in an activity run by Council, the payment will typically appear under a description like “WOOLLAHRA MUNICIPAL COUNCIL” or “WOOLLAHRA MC”. Check any recent Council notices, emails or receipts around the date of the transaction.

What are the common amounts Woollahra Municipal Council charges and how are they billed?

Common Council charges include quarterly or annual rates (often several hundred to several thousand dollars depending on your property), parking fines and other infringements (usually from tens to a few hundred dollars), and DA or certification fees which vary based on project value. Smaller amounts may relate to library fees, green waste or bulky waste services, hall hire deposits, or participation in Council-run programs. Rates can be billed annually with quarterly instalments, while fines and most service fees are one-off transactions unless you have set up a payment plan.

Could this be a recurring or scheduled payment to Woollahra Municipal Council?

Yes. Many ratepayers set up periodic direct debits or BPAY View arrangements to pay their Council rates in instalments. In these cases, you will see a repeat charge on or around the due dates listed on your rates notices, often quarterly. If you’re unsure, log into your online banking to view any scheduled payments to ‘Woollahra Municipal Council’ and compare the amounts to your current rates notice.

How do I query or dispute a Woollahra Municipal Council charge?

First, gather details of the transaction (date, exact amount, and the payment method used) and any related notices or reference numbers (e.g. rates assessment number, infringement number, DA number). Then contact Woollahra Municipal Council Customer Service via the phone number or online enquiry form listed at woollahra.nsw.gov.au and ask for a breakdown of the payment. If, after Council’s review, you still believe the charge is unauthorised or incorrect, you can contact your bank or card issuer to discuss a dispute or chargeback.

How do I pay, change, or cancel a rates or instalment arrangement with Woollahra Municipal Council?

If you pay rates by direct debit or an instalment arrangement organised with Council, you can usually update or cancel it by contacting Council’s Revenue or Rates team through the details on your rates notice or on woollahra.nsw.gov.au. Changes may need to be made a few business days before the next due date to avoid the next debit being processed. If you pay via BPAY or through your bank’s scheduled payments, you must adjust or cancel that schedule directly through your bank.

Why do I see a small or temporary Woollahra Municipal Council charge (or pending amount)?

In some cases, a small pre-authorisation may be processed on your card when you make an online payment or use your card to secure a booking or bond for a Council facility. This is a standard banking process to verify the card and available funds, and it usually appears as a ‘pending’ transaction. These temporary holds should automatically drop off your account or be adjusted to the final payment amount within a few business days.

How can I request a refund or review of a Woollahra Municipal Council payment or fine?

Refunds or reviews are handled according to Council’s policies and the relevant NSW legislation. For overpayments, duplicate payments, or booking cancellations, contact Council with your receipt or transaction details to request a refund or credit; processing times can vary. For fines or infringements, you may need to lodge a formal request for review or appeal by the due date, using the instructions on your penalty notice or the Council website.

What is the best way to contact Woollahra Municipal Council about a mystery charge?

Visit woollahra.nsw.gov.au and go to the ‘Contact us’ section for current phone numbers, email addresses and online enquiry forms. Calling during business hours is usually the fastest way to identify a charge, as staff can search by amount, date and your name or property details. If you email or submit an online form, include a screenshot or clear description of the charge, along with any relevant notice or invoice numbers, to help Council locate the transaction quickly.

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