Woolworths Mobile

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Woolworths Mobile is an Australian mobile virtual network operator offering prepaid and postpaid mobile phone plans, operating on the Telstra network and associated with Woolworths supermarkets.

Bella Vista, New South Wales, Australia
mobile.woolworths.com.au
Owned by Woolworths Group

About Woolworths Mobile

Woolworths Mobile is an Australian mobile virtual network operator (MVNO) that uses parts of the Telstra 4G/5G network to provide nationwide coverage. Operated by Woolworths Group and associated with Woolworths supermarkets and Everyday Rewards, it offers SIM-only postpaid plans, prepaid recharges, and handset repayment plans bundled with mobile services. Customers can typically manage their service via the Woolworths Mobile website (mobile.woolworths.com.au) and mobile app, where they can view usage, pay bills, change plans, and access support.

A Woolworths Mobile charge may appear on your bank or card statement for several reasons, including monthly postpaid plan fees, prepaid auto-recharges, or handset/device repayment instalments. You might also see charges for add‑ons like extra data, international call packs, or roaming usage while overseas. In some cases, you may notice a small pending or low‑value “test” charge when you first sign up or update your payment method, which is an authorization hold and should automatically reverse. Recurring charges are usually taken every 30 days (for prepaid recharges) or monthly (for postpaid billing cycles), and trial or promotional periods may roll into paid plans if not cancelled in time.

If you’re unsure about a Woolworths Mobile transaction, first log in to your Woolworths Mobile online account or app to compare the date and amount of the charge with your plan, invoices, and recent usage or add‑ons. Check for multiple services in your name (e.g., family SIMs or data SIMs) and any active auto‑recharge or direct debit settings. To resolve questions, contact Woolworths Mobile customer support via the “Contact Us” options on mobile.woolworths.com.au or through the app’s help section; have your mobile number, account email, and the exact charge amount/date ready. Common issues—such as mistaken recharges, double payments, or unexpected roaming usage—are usually resolved by adjusting your plan, turning off auto‑recharge, or requesting a review or refund where eligible.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Woolworths Mobile.

  1. WOOLIESMOBILE BELLA VISTA AU

Frequently Asked Questions

Why am I seeing a monthly Woolworths Mobile charge on my bank statement?

This is usually your regular payment for a postpaid mobile plan or a scheduled prepaid auto‑recharge. Woolworths Mobile bills postpaid services once per month and typically recharges prepaid services every 30 days when auto‑recharge is enabled. The amount should match one of your plan fees or recharge values shown in your Woolworths Mobile account or app. If the amount is slightly higher, it may include pro‑rata charges, add‑ons, or usage outside your plan.

What are common Woolworths Mobile plan and recharge amounts I might see as charges?

Common Woolworths Mobile transactions often align with standard recharge or plan values (for example, around AUD $20–$30 for many prepaid recharges and higher amounts, such as $35–$60+, for some postpaid plans or handset repayment bundles). You may also see smaller additional amounts for extra data packs or international call/roaming add‑ons. Because prices and plan inclusions change over time, always compare the exact amount on your statement with the current and historical plan prices shown on your Woolworths Mobile account or bills. If an amount doesn’t correspond to any plan or add‑on you recognise, contact support to investigate.

Why do I see a small Woolworths Mobile charge (like $1) that later disappears?

Woolworths Mobile may place a small temporary authorization hold on your card when you first sign up, change your payment details, or re‑enable direct debit. This is a security check to confirm your card is valid and will usually appear as a low‑value pending transaction (often around $1). It is not an actual fee and should automatically reverse or disappear from your statement within a few business days. If the small amount remains as a completed charge after a week, contact your bank and Woolworths Mobile support with the transaction details.

How do I cancel my Woolworths Mobile plan or stop future charges?

To cancel, log in to your Woolworths Mobile online account or app and look for the option to manage or cancel your service, or request a disconnection via the support/contact section. For prepaid services, you can usually stop charges by turning off auto‑recharge and allowing your credit/expiry to run out. For postpaid or device repayment plans, you may need to pay out any remaining handset balance or final bill. Always confirm the effective disconnection date and any remaining charges with customer support, and take screenshots or email confirmations for your records.

Why was I charged by Woolworths Mobile after I changed or ported my number?

If you switch plans mid‑cycle or port your number to another provider, Woolworths Mobile may still issue a final bill for the period you used the service, plus any outstanding device repayments or extra usage. In some cases, you might also see pro‑rata charges when you move between plans, which can make one bill look higher or show multiple partial charges. Check your final invoice in the Woolworths Mobile app or online account to see line‑item details for plan fees, credits, and any remaining handset amounts. If you believe you were billed beyond your disconnection date, contact support and request a billing review.

How can I request a refund or fix an incorrect Woolworths Mobile charge?

Start by reviewing your recent invoices and usage in your Woolworths Mobile account or app to confirm the nature of the charge (plan fee, add‑on, roaming, etc.). If you believe a payment was taken in error—such as a duplicate charge, an unwanted auto‑recharge, or a charge after cancellation—contact Woolworths Mobile customer service through the contact tools on mobile.woolworths.com.au or via the app. Provide your mobile number, account email, the exact charge amount, and the date it appeared. The support team can investigate and, where eligible under their policies, arrange a credit or refund or adjust your account settings to prevent repeat issues.

How do I pause or turn off Woolworths Mobile auto‑recharge to avoid unexpected charges?

Log in to your Woolworths Mobile app or online account and navigate to the payment or recharge settings for your service. There you can usually disable auto‑recharge for prepaid services or remove stored payment details used for automated payments. Keep in mind that turning off auto‑recharge means your service may expire or be suspended once your current credit or billing period ends. If you’re unsure which setting applies to your plan type, contact Woolworths Mobile support and ask them to confirm that all automatic payments are disabled.

Where can I see a breakdown of what I was charged by Woolworths Mobile?

You can view detailed bills and recharge history by signing into your Woolworths Mobile account at mobile.woolworths.com.au or via the Woolworths Mobile app and going to the ‘Bills’, ‘Payments’, or ‘Recharge History’ section. Each invoice typically lists your plan fee, any add‑ons, extra data, international or roaming usage, and GST, along with payment dates and amounts. Compare this against your bank statement to match each transaction. If a charge on your statement doesn’t appear in your Woolworths Mobile billing history, contact support with a screenshot or exact transaction details so they can investigate.

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