Working with Children Check Victoria

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Victorian state government service that administers the Working with Children Check, a mandatory screening process for people who work or volunteer with children in Victoria, Australia.

Melbourne, Victoria, Australia
vic.gov.au
Owned by Victorian Government – Department of Government Services

About Working with Children Check Victoria

Working with Children Check Victoria is a Victorian State Government screening service that assesses the criminal history and relevant professional conduct of people who work or volunteer with children in Victoria, Australia. The Check is mandatory for many roles in education, sport, childcare, health, religious organisations, clubs, and other child‑related services, and is administered through the vic.gov.au and Service Victoria platforms. Applicants apply or renew online or at authorised locations, and—if granted—receive a Working with Children Check clearance that is generally valid for five years and must then be renewed.

A charge from “Working with Children Check Vic”, “VIC GOV WWCC”, “Service Victoria – WWCC”, or similar wording may appear on your bank or card statement when you lodge a new Working with Children Check application or renew an existing card as an employee. Volunteer checks are usually free of charge, so most paid transactions relate to employee checks, changes in status (for example, upgrading from volunteer to employee), replacement cards, or corrections that require re‑processing. Payments are processed at the time you submit your application online or at an authorised agency, and you will normally see a one‑off charge rather than any ongoing or recurring billing.

To verify this charge, start by checking your email for a confirmation from Working with Children Check Victoria or Service Victoria around the date of the transaction; this will include your application or renewal reference and the amount paid. If you applied on behalf of a staff member or volunteer, check internal records in your organisation or speak to your payroll/HR or volunteer coordinator. For questions about the charge, log in to your Service Victoria account via vic.gov.au to review your application history, or use the contact details on the official Working with Children Check Victoria website to submit an enquiry or call their help centre. If you still believe the transaction is incorrect after confirming with the department, contact your bank or card issuer to discuss a dispute or chargeback.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Working with Children Check Victoria.

  1. WORKING WITH CHILDREN BOX HILL AUS

Frequently Asked Questions

Why was I charged by Working with Children Check Victoria or VIC GOV WWCC?

This charge usually appears when you submit or renew an employee Working with Children Check in Victoria. It can also occur if you upgrade a previously free volunteer check to an employee check, or request certain changes that require re‑processing. Volunteer‑only checks are generally free, so most card payments relate to people who are paid to work with children. Check your email or Service Victoria account for an application or renewal lodged on or just before the transaction date.

How much does a Working with Children Check in Victoria cost, and what amounts might I see on my statement?

Employee Working with Children Checks attract a government‑set fee that is charged as a single upfront amount when you apply or renew; volunteer checks are usually free. The exact fee can change over time, so refer to the current pricing listed on the official Working with Children Check Victoria page on vic.gov.au or within the Service Victoria application form. The amount on your statement should match the fee quoted when you submitted your application or renewal.

Is this a recurring subscription or direct debit from Working with Children Check Victoria?

No, Working with Children Check Victoria does not operate on a monthly or annual subscription model. Charges are generally one‑off payments tied to specific actions, such as submitting a new application, renewing an existing card every five years, or upgrading from a volunteer to an employee check. If you see more than one charge, check whether multiple applications were submitted (for example, for different staff members) or whether a payment was retried after an earlier failure.

How can I cancel my Working with Children Check or stop future charges?

There is no ongoing subscription to cancel; your fee is a once‑off payment for the assessment period of your Working with Children Check, which usually lasts five years. You can choose not to renew before the expiry date, in which case there will be no further charges, but you must then stop doing child‑related work that requires a valid Check. If you believe an application was made in error, contact Working with Children Check Victoria via the details on vic.gov.au as soon as possible to discuss your options.

How do I get a copy of my receipt or tax invoice for a Working with Children Check payment?

If you applied or renewed online, a receipt or payment confirmation is normally emailed to you at the time of payment, and may also be accessible via your Service Victoria account. Log in at service.vic.gov.au or via the Working with Children Check page and look for your application history to download or re‑send a receipt. If you applied in person, check the printed receipt provided at the counter; if you can’t find it, contact Working with Children Check Victoria or Service Victoria support with your full name, date of birth, and approximate payment date so they can locate your record.

Can I get a refund for a Working with Children Check Victoria payment?

Refunds for Working with Children Check fees are generally limited because the fee covers the cost of processing and assessment, which begins shortly after you submit your application. If you believe you were incorrectly charged—for example, if you paid for an employee check when you were eligible for a free volunteer check—contact Working with Children Check Victoria through the official vic.gov.au channels and provide your application number and payment details. They will advise whether a refund or adjustment is possible under current government policy.

Why do I see a small or duplicate pending charge related to Working with Children Check Victoria?

When you pay online, your bank or card issuer may place an authorisation hold to verify your card, which can appear as a pending transaction. This hold is usually released automatically if the main payment is completed or if the transaction fails, though it may take a few business days to disappear from your statement. If a pending amount remains or you see two settled charges for the same application, contact your bank and also reach out to Working with Children Check Victoria or Service Victoria with your payment reference.

How can I contact Working with Children Check Victoria about a charge on my account?

Visit vic.gov.au and navigate to the Working with Children Check Victoria section for the most up‑to‑date contact details, including online enquiry forms and phone options. When you contact them, have your full name, date of birth, application or card number (if available), and the exact transaction amount and date from your statement. Providing a screenshot or copy of the charge can help them quickly locate your record and explain or investigate the payment.

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