28 by Sam Wood is an Australian online fitness, nutrition, and mindset program offering app-based home workouts and meal plans on a subscription basis.
28 by Sam Wood is a digital health and fitness program created by Australian trainer Sam Wood. Delivered via mobile apps and web, it provides structured 28-minute home workouts, guided programs for different fitness levels (including pregnancy and postnatal options), and weekly healthy meal plans designed by nutritionists. The brand is operated by Australian Life Tech and has helped hundreds of thousands of users follow at‑home exercise and nutrition programs.([28bysamwood.com](https://28bysamwood.com/fitness-programs/?utm_source=openai))
A charge with a descriptor like "POS W/D WWW.28BYSAMWO" typically comes from purchasing a 28 by Sam Wood membership or challenge (e.g., monthly, quarterly, or annual subscription, or an 8 Week Challenge) through their website or app. Memberships are billed on a recurring subscription basis, and the charge date corresponds to the start of each new billing cycle as shown in the ACCOUNT section of a member’s profile. These transactions may appear under 28 by Sam Wood or Australian Life Tech on your bank statement.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
If you’re unsure about a charge, log into your 28 by Sam Wood account via the website or app, go to the ACCOUNT or billing area to confirm your plan, next payment date, and invoices. You can contact their support team at hello@28bysamwood.com or via the contact form on their website for billing questions, refunds, or to dispute unexpected payments. Since memberships have no lock‑in contracts and can be cancelled at any time, the most reliable way to resolve questions is to review your account details first, then reach out to support with the email address and last four digits of the card used for the transaction.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 28 by Sam Wood.
Why do I see a charge from WWW.28BYSAMWO or Australian Life Tech on my card?
This descriptor usually indicates a subscription or challenge purchase from 28 by Sam Wood that was processed via their website or app. The underlying operating company is Australian Life Tech, so your statement may show either 28 by Sam Wood or Australian Life Tech as the merchant for your fitness membership. Check your 28 account’s ACCOUNT/billing section to match dates and amounts with your plan.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
How often does 28 by Sam Wood bill for memberships, and what are common charge amounts?
28 by Sam Wood memberships are billed on a subscription basis with options for monthly, quarterly, and annual plans, as well as time‑limited challenges like the 8 Week Challenge. Each plan has a fixed recurring fee, so you’ll typically see the same amount charged at the start of each billing period unless you change plans or join a special promotion. You can see your current plan type, price, and next payment date by logging in and visiting ACCOUNT.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
How do I cancel my 28 by Sam Wood subscription so future charges stop?
To cancel, log into your 28 by Sam Wood account via the website or app, go to the ACCOUNT or subscription section, and follow the prompts to cancel your membership. 28 by Sam Wood operates on a no lock‑in contract model, so you can cancel anytime; your access will usually remain active until the end of the current paid period, and no further renewal charges should occur after that date.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
Can I get a refund for a 28 by Sam Wood charge I didn’t intend to make?
If you believe you were charged in error, first confirm in your ACCOUNT section whether your plan renewed automatically or if a challenge entry was purchased. If it still looks incorrect, contact support at hello@28bysamwood.com with your account email, the date and amount of the charge, and the last four digits of the card used. Refunds are handled case‑by‑case in line with their terms of use, so providing detailed information speeds up the review.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
How can I verify which card or account my 28 by Sam Wood subscription is billed to?
Sign into your 28 by Sam Wood account on the web and navigate to ACCOUNT or billing details to see your active subscription and masked payment method. Compare the next payment date and amount there with the transactions on your bank or card statement to confirm which card is being billed. If you have multiple 28 accounts, repeat this check for each email address you may have used.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
Why do I still see charges after finishing an 8 Week Challenge?
The 8 Week Challenge runs on top of a standard 28 by Sam Wood membership. When the challenge ends, your underlying membership continues and renews on its usual billing cycle unless you cancel it. That means you may see a regular subscription charge after the challenge finishes; check your ACCOUNT page for your next payment date and cancel before renewal if you do not want ongoing access.([28bysamwood.com](https://28bysamwood.com/8-week-fitness-challenge/?utm_source=openai))
Does 28 by Sam Wood place small authorization holds or pending transactions?
When you update your payment method or start a new subscription, your bank may show a temporary pending amount as the card is validated. This is controlled by your card issuer and payment processor, not directly by 28 by Sam Wood, and such authorizations usually disappear or convert to a final charge within a few days. If a pending hold remains for more than a week, contact your bank and, if needed, 28 support at hello@28bysamwood.com.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))
How do I contact 28 by Sam Wood about a billing or account issue?
You can reach 28 by Sam Wood by emailing hello@28bysamwood.com or using the contact form linked from their website. Include your full name, account email, country, and a screenshot or details of the specific charge. For general program questions, you can also seek help in the private 28 Facebook community, but account‑specific billing questions are best handled via direct email to support.([28bysamwood.com](https://28bysamwood.com/?utm_source=openai))