Question 1

Why do I see a charge from Sports Acrobatics or SXL Gymnastics on my statement?

Accepted Answer

This charge is typically for gymnastics services provided through SXL Gymnastics in Chatswood, such as term tuition, holiday camps, competition fees, or uniforms. If you enrolled a child in a class, camp, or squad and provided card details, payments are often processed under “Sports Acrobatics” or a similar descriptor on your bank or card statement.

Question 2

What types of fees does Sports Acrobatics/SXL Gymnastics usually charge?

Accepted Answer

Common charges include term or monthly tuition for recreational and competitive classes, holiday program fees, competition entry and coaching fees, annual membership or registration fees, and purchases like leotards, club uniforms, or training equipment. The exact amount depends on the program type, training hours per week, and any additional services selected (such as private lessons or extra events).

Question 3

Why was I charged again at the start of a new term by Sports Acrobatics?

Accepted Answer

SXL Gymnastics typically bills term or ongoing class fees in advance for the upcoming training period. If you have an existing enrolment and a card saved on file, your spot in the class may automatically roll over and be billed at the start of each new term unless you notify the club before the re-enrolment deadline. Check your enrolment emails or parent portal for your current class schedule and term dates.

Question 4

How can I cancel or change my child’s enrolment to avoid future Sports Acrobatics charges?

Accepted Answer

To change or cancel an enrolment, you generally need to contact SXL Gymnastics directly before the new term or billing period begins. Use the contact form, email, or phone number listed on sxl.net.au and provide your child’s name, current class, and the date you want the enrolment to end. Be sure to ask about any notice periods or policies regarding late cancellations so you understand whether upcoming fees can be waived or credited.

Question 5

How do I request a refund or billing correction from Sports Acrobatics?

Accepted Answer

If you believe you were charged in error, overcharged, or billed after you attempted to cancel, contact SXL Gymnastics as soon as possible with your invoice (if available), the exact transaction amount, and the date of the charge. The club will review your account, attendance, and enrolment records and can advise whether a refund, credit, or schedule adjustment is possible under their current policies. Refund eligibility may differ for term fees, holiday camps, and competition entries, so ask specifically about the type of charge you’re querying.

Question 6

Does Sports Acrobatics place small authorization holds or pending charges on my card?

Accepted Answer

When you first add or update a payment card, their payment processor may place a small temporary authorization to verify that the card is valid. This can appear as a low-value pending transaction that disappears automatically and is not actually captured as a payment. If you see a small amount that never posts or drops off within a few days, it is likely just an authorization check rather than a real fee.

Question 7

How can I confirm which child or program a Sports Acrobatics charge relates to?

Accepted Answer

Start by checking any enrolment confirmations, term invoices, or camp booking emails from SXL Gymnastics, which usually list your child’s name and class details alongside the fee. If you have more than one child enrolled or multiple programs, contact the club and provide the transaction date and amount; staff can look up your family account and tell you exactly which class, squad, event, or purchase the charge corresponds to.

Sports Acrobatics

About Sports Acrobatics

Bank Statement Variations

Frequently Asked Questions