Question 1

Why do I have a recurring VenuesWest charge on my bank statement?

Accepted Answer

A recurring VenuesWest charge is usually linked to a direct debit membership or ongoing program, such as a gym/fitness membership, swim membership, or children’s lesson program at HBF Stadium or another VenuesWest venue. These are commonly billed fortnightly or monthly on a set schedule stated in your membership agreement. Log into your membership portal or check your original contract or welcome email to confirm your billing frequency and next debit date.

Question 2

What are typical VenuesWest charge amounts for fitness and swimming memberships?

Accepted Answer

Pricing varies by venue and membership type, but direct debits for health and fitness memberships at HBF Stadium and similar VenuesWest venues often fall within a weekly equivalent in the range of roughly $15–$30, charged as a fortnightly or monthly debit. Learn‑to‑swim or children’s programs are usually billed per term or on a regular direct‑debit schedule at lower per‑session rates. For current prices, visit venueswest.wa.gov.au and check the specific venue’s ‘Memberships’ or ‘Aquatics’ pricing pages.

Question 3

How do I cancel my VenuesWest gym or swim membership to stop future charges?

Accepted Answer

To cancel a VenuesWest membership (such as a health club or swim membership at HBF Stadium), you typically need to submit a cancellation request in writing or via the membership team at your home venue. Most memberships require a minimum notice period—commonly 14–28 days—before your next direct debit date, during which one final payment may still be processed. Check the terms in your membership agreement and then contact the venue’s membership/customer service desk in person, by phone, or via the email address listed on the venue’s webpage to complete the cancellation.

Question 4

Why do I see a small or duplicate VenuesWest charge, or a pending ‘authorisation’ on my card?

Accepted Answer

VenuesWest and its venues may place a temporary card authorisation when you make an online booking, update your card details, or pay a deposit. This can appear as a small or duplicate pending amount that is not a final charge; it normally drops off or is adjusted within a few business days once the payment is fully processed. If a pending amount remains for more than 7 days or posts as an unexpected extra charge, contact your venue’s reception or the VenuesWest finance team via venueswest.wa.gov.au for investigation.

Question 5

How can I get a refund or dispute a VenuesWest charge I don’t recognise?

Accepted Answer

First, confirm whether the charge relates to a membership, child’s program, event ticket, or facility hire made by you or a family member. If you still believe it’s incorrect, contact the specific VenuesWest venue listed on your booking or the general VenuesWest contact on venueswest.wa.gov.au with your transaction date, amount, and card details (last four digits only). Refund eligibility depends on the type of purchase—event tickets, programs and memberships each have their own terms—so staff will review your booking and advise whether a refund, credit, or transfer is possible under their policy.

Question 6

Could this VenuesWest charge be for tickets or venue hire rather than a membership?

Accepted Answer

Yes, one‑off VenuesWest charges are often related to event or concert tickets, school carnivals, sports competitions, court or lane hire, birthday parties, or room/venue hire at facilities like HBF Stadium. These are typically charged in full at the time of booking, either online, over the phone, or at the venue. Check your email for booking confirmations or receipts around the transaction date, including any messages from the specific venue (e.g., HBF Stadium) rather than the VenuesWest head office name.

Question 7

How do I pause my VenuesWest membership if I’m going on holiday or can’t attend for a while?

Accepted Answer

Most VenuesWest venues offer the option to place your membership on hold (suspension) for a limited period, sometimes for a small weekly fee or a set number of free suspension weeks per year. You usually need to submit a suspension request in advance, either via a form at reception, through the online membership portal if available, or by emailing the memberships team. Check your membership terms or speak with the customer service desk at your venue to confirm minimum and maximum suspension periods and any applicable fees.

Question 8

Who should I contact about a VenuesWest charge and where can I find my receipts?

Accepted Answer

For charges related to a specific facility—such as HBF Stadium in Mount Claremont—your first contact should be that venue’s reception or memberships office; phone and email details are listed on the venue’s page at venueswest.wa.gov.au. If your charge relates to a large event or a different VenuesWest venue, the central VenuesWest website’s ‘Contact Us’ section provides general enquiries and finance contact options. Receipts and invoices are often emailed at the time of purchase or available through your online booking/membership account, so search your email for ‘VenuesWest’ or the venue name around the date of the transaction.

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