Ace Hotel

Ace Hotel is a boutique hotel brand known for its design-forward rooms, lively lobbies, and creative public spaces that double as neighborhood hubs. With properties in major cities worldwide—including Sydney, New York, Los Angeles, and others—Ace Hotel blends vintage-inspired interiors with contemporary art, music, and cultural programming. Many locations feature on-site restaurants, coffee bars, rooftop venues, and event spaces that host performances, talks, and community events.

A charge from Ace Hotel may appear on your bank or card statement if you booked a stay, attended an event, or made a purchase at one of their properties. Common reasons include room nights, taxes and fees, on-site restaurant or bar tabs, minibar purchases, parking, and other incidentals (like in-room dining or retail items). You might also see charges related to a prepaid or advance-purchase rate, a refundable security or incidental hold, a no-show or late cancellation fee, or recurring charges if you booked multiple nights. If you reserved through a third-party site, the charge may still list Ace Hotel as the merchant for incidentals or on-property spending.

If you’re unsure about an Ace Hotel charge, first check recent hotel stays, event visits, or restaurant/bar tabs at any Ace location, including Sydney and other cities. Review your confirmation emails and receipts from acehotel.com or your booking platform, and compare dates and amounts. For questions, visit acehotel.com and navigate to the specific property’s Contact or Reservations page to find phone and email details, or reply directly to your booking confirmation email. If something looks incorrect—such as duplicate charges, unexpected fees, or an unrecognized booking—contact the property’s front desk or billing department with your name, stay dates, and last four digits of the card so they can locate the folio, explain the charge, adjust any errors, or provide a receipt for your records.