Shiv Niwas Palace

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Shiv Niwas Palace is a heritage luxury hotel located within the City Palace complex in Udaipur, offering high-end accommodation and dining in a historic royal residence.

Udaipur, Rajasthan, India
hrhhotels.com
Owned by HRH Group of Hotels

About Shiv Niwas Palace

Shiv Niwas Palace is a luxury heritage hotel located inside the iconic City Palace complex overlooking Lake Pichola in Udaipur, Rajasthan, India. Managed by HRH Group of Hotels, it occupies part of the original royal residence of the Mewar dynasty and offers premium rooms and suites, fine-dining restaurants, a bar, courtyard and poolside venues, and curated cultural experiences. Guests commonly book directly via hrhhotels.com, through major travel portals (such as Booking.com, Expedia, or MakeMyTrip), or via travel agents and tour operators.

A charge from “Shiv Niwas Palace,” “Shiv Niwas Udaipur,” or “HRH Hotels / Shiv Niwas” on your bank or card statement is usually related to a hotel stay or associated services. This can include room reservations, advance deposits, restaurant and bar bills, spa or in‑house services, airport transfers, event or wedding payments, or no‑show/late cancellation fees. You may also see pre‑authorization holds placed at check‑in to secure incidental expenses, which appear as pending charges and are later adjusted to match your final bill or released by your bank. If you booked through an online travel agency, the descriptor may reference both the portal and Shiv Niwas Palace.

To verify this charge, start by checking your travel dates, email confirmations from HRH Hotels or any booking platform, and invoices received at checkout. Compare the amount on your bank statement with your final folio, including taxes and any currency conversion if you paid in Indian Rupees (INR) with a foreign card. For questions or disputes, contact the hotel or HRH Group of Hotels directly via the contact details on hrhhotels.com and provide your booking name, dates of stay, and the last four digits of the card used. If you still do not recognize the transaction, you can request a detailed bill from the hotel and, if necessary, contact your bank or card issuer to raise a formal dispute.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shiv Niwas Palace.

  1. SHIV NIWAS PALACE UDAIPUR IND

Frequently Asked Questions

Why do I see a charge from Shiv Niwas Palace on my card if I stayed in Udaipur recently?

Most guests see a Shiv Niwas Palace charge for room accommodation, dining, in‑house services, or taxes incurred during their stay at the hotel. The amount typically matches the final bill presented at checkout, which includes GST and any extras like room service, laundry, or transfers. If you booked a package through a travel agent or online travel site, the charge may represent the hotel portion of that package.

Does Shiv Niwas Palace take advance deposits or pre‑authorize my card?

Yes, Shiv Niwas Palace commonly takes an advance deposit for certain rate plans, peak season bookings, or special events, and may pre‑authorize your card at check‑in to cover incidentals. A pre‑authorization often appears as a pending amount or a temporary hold (for example, a few thousand INR) and is not a final charge. Once your final bill is settled, the hold is adjusted to the actual amount charged or released by your bank, usually within 7–14 days depending on your issuer.

I was charged by Shiv Niwas Palace even though I did not check in. Why did this happen?

If you see a charge but did not actually check in, it may be a no‑show or late cancellation fee according to the rate’s cancellation policy. Many discounted or peak‑season bookings at Shiv Niwas Palace are non‑refundable, and cancellations made after the free‑cancellation window can be charged partially or in full for one night or the entire stay. Check your booking confirmation (from hrhhotels.com or your travel portal) for the specific cancellation terms and dates.

What are typical amounts I might see from Shiv Niwas Palace on my statement?

Room rates at Shiv Niwas Palace can vary widely based on season, room category, and promotions, but charges commonly range from around ₹10,000 to ₹40,000 per night or more, before taxes and extras. Your statement may show a single combined amount for the entire stay or multiple charges if you extended your visit, split payments, or used different cards for room and incidentals. International guests may see amounts converted into their home currency by their card issuer, which can differ slightly from the rupee total due to exchange rates and foreign transaction fees.

How can I get a copy of my invoice or receipt from Shiv Niwas Palace?

You can request a duplicate invoice by contacting the hotel or HRH Group of Hotels through the contact page on hrhhotels.com, referencing Shiv Niwas Palace, your full name, dates of stay, and booking reference. If you booked via an online travel agency, you may also find a folio or receipt in your account with that platform. The hotel can usually email you a detailed bill showing room charges, taxes, and any incidental expenses tied to the card that was charged.

How do I resolve an incorrect or unrecognized charge from Shiv Niwas Palace?

First, review your booking confirmation, any in‑house bills you signed (restaurants, bar, spa, etc.), and your checkout folio to match line items with the amount charged. If you still believe the charge is incorrect or you do not recognize it, contact Shiv Niwas Palace or HRH Hotels directly via the phone number or email listed on hrhhotels.com and request a transaction breakdown. Provide a screenshot of your bank statement entry, and if the issue is not resolved, you can then contact your bank or card issuer to initiate a dispute.

Can Shiv Niwas Palace issue a refund, and how long does it take to appear?

Refunds may be issued in cases of billing errors, certain approved cancellations within the free‑cancellation period, or adjustments authorized by management. Any approved refund is processed back to the original payment card in Indian Rupees (INR), and your bank converts it to your billing currency if applicable. While the hotel usually processes the refund promptly, it can take 5–15 business days for the amount to appear in your account depending on your card issuer and country.

I booked Shiv Niwas Palace through another website—why does the charge still show as Shiv Niwas or HRH Hotels?

Even when you book via third‑party sites like Booking.com, Expedia, or a travel agent, your card may be charged directly by Shiv Niwas Palace or HRH Group of Hotels if the reservation is set up as "pay at property" or billed by the hotel. In such cases, your statement descriptor may read “Shiv Niwas Palace,” “HRH Hotels,” or a similar variant rather than the portal name. Check both your booking portal account and any emails from the hotel to confirm which party processed the payment.

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