SHL Hospitality Group

Hotel85% confidence

Australian private company that owns and operates Grosvenor Court Apartments, a serviced apartment hotel providing self-contained studio and multi-bedroom accommodation in Sandy Bay, Hobart.

Sandy Bay, Hobart, Tasmania, Australia
grosvenorcourtapartments.com.au

About SHL Hospitality Group

SHL Hospitality Group is an Australian private company that owns and operates Grosvenor Court Apartments, a serviced apartment hotel located in Sandy Bay, Hobart, Tasmania. Grosvenor Court offers self-contained studio, one-bedroom, and two-bedroom apartments suited to couples, families, and business travelers, typically including kitchen or kitchenette facilities, living areas, and on-site parking. The property focuses on medium‑stay and short‑stay accommodation, providing hotel-style services with the convenience of apartment-style living close to Hobart’s CBD, the Sandy Bay shopping precinct, and the University of Tasmania.

A charge from SHL Hospitality Group or Grosvenor Court Apartments may appear on your bank or card statement when you book a stay directly via grosvenorcourtapartments.com.au, over the phone, or through a third-party booking site (such as Booking.com or Expedia). You might see charges for a deposit at the time of booking, full prepayment before arrival, or payment processed at check‑in or check‑out. Additional amounts can include incidentals such as extra guests, late check‑out, parking (if applicable), or room damage. You may also see temporary authorization holds where the property verifies your card at check‑in, which usually appear as “pending” and then either convert to a final charge or drop off after a few days.

If you are unsure about an SHL Hospitality Group or Grosvenor Court Apartments charge, start by checking your email confirmations for recent or past bookings under your name or household, including bookings made on travel sites. Compare the transaction date and amount with your check‑in/check‑out dates, booking references, and any extras you may have added. For questions, use the contact details on the official website (grosvenorcourtapartments.com.au) to call or email the property directly and provide your full name, stay dates, booking reference, and the last four digits of the card charged. Most billing issues—such as duplicate charges, misunderstanding of prepayments vs. final bills, or unrecognized family-member bookings—can be quickly clarified or resolved by the property’s front desk or accounts team, and if necessary they can issue adjustments or refunds through your card provider.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to SHL Hospitality Group.

  1. SHL HOSPITALITY GROUP SANDY BAY AUS

Frequently Asked Questions

Why was I charged by SHL Hospitality Group instead of Grosvenor Court Apartments?

SHL Hospitality Group is the company that owns and operates Grosvenor Court Apartments, so card payments may be processed under the parent company’s name rather than the property name. On some statements you may see “SHL Hospitality Group,” “Grosvenor Court,” or a combination. If you recently stayed in Sandy Bay, Hobart or booked serviced apartment accommodation there, this is likely the source of the charge.

What are the typical amounts I might see from SHL Hospitality Group on my statement?

Common charges correspond to the nightly rate multiplied by the number of nights, plus any applicable taxes and fees. You may also see smaller amounts for extras such as additional guests, rollaway beds, late check‑out, or replacement of damaged items. In some cases you’ll see a partial amount as a deposit (for example, the first night or a set percentage) and a second charge at check‑in or check‑out for the remaining balance.

Why do I see a pending or temporary charge from SHL Hospitality Group around my stay dates?

Grosvenor Court Apartments may place a temporary authorization hold on your card at check‑in to guarantee payment and cover potential incidentals. This appears as a pending amount and is not an immediate finalized charge. If no extras are incurred, the hold is usually released by your bank within a few business days, though the exact timing depends on your card issuer. If the hotel uses the authorization to settle your final bill, the pending transaction may convert into a posted charge of the same or adjusted amount.

I cancelled my booking—why was I still charged by SHL Hospitality Group?

Your booking may have been on a non‑refundable or partially refundable rate, which can incur charges even if you cancel. Additionally, cancelling after the free‑cancellation deadline can trigger a cancellation fee equal to one night or more, depending on the policy of the rate you selected. Review the cancellation terms in your confirmation email or on the booking site you used, and if you believe you were charged in error, contact Grosvenor Court Apartments directly with your booking reference.

How can I get a copy of my invoice or receipt for a charge from SHL Hospitality Group?

You can request a tax invoice or receipt directly from Grosvenor Court Apartments by calling or emailing the property using the contact information on grosvenorcourtapartments.com.au. Provide your full name, stay dates, booking reference, and the last four digits of the card that was charged. If you booked through an online travel agency, you may also be able to download a receipt from that platform, but the hotel can usually issue a detailed folio showing room charges and incidentals.

How do I dispute a charge or ask for a refund from Grosvenor Court Apartments?

Start by contacting the property’s front desk or accounts department using the official contact details on grosvenorcourtapartments.com.au, and explain the charge you’re querying. Have your booking confirmation, statement screenshot, and any related emails ready so they can investigate. If an error is found—such as a duplicate charge or an incorrect incidental—the hotel can process a reversal or refund back to your original payment method. If you cannot resolve it directly with the property, you may then contact your bank or card issuer to open a formal dispute.

Can I change, shorten, or extend my stay without incurring extra charges?

Whether you can modify your stay without fees depends on the rate type and booking channel you used. Flexible rates typically allow changes up to a certain deadline, while non‑refundable or advance purchase rates may not permit free modifications. To change dates or length of stay, contact Grosvenor Court Apartments or the site where you booked as early as possible, as additional nights or date changes may be charged at the current available rate.

How can I confirm that a family member’s booking is the source of this SHL Hospitality Group charge?

If you share a card with a partner or family member, ask if they recently stayed in Hobart or booked accommodation at Grosvenor Court Apartments under their own name but with your card. You can then contact the property and provide the transaction amount, date, and last four digits of your card so they can match it to a reservation. The hotel can confirm guest names, stay dates, and charges (subject to privacy rules) so you can verify that the transaction is legitimate.

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