Question 1

Why did Adara Richmond charge my card before I checked in?

Accepted Answer

Adara Richmond may charge or pre-authorise your card before check-in for several reasons: to secure your booking, to process a non-refundable or advance-purchase rate, or to place a security deposit hold for incidentals and damages. This is common hotel practice and is usually outlined in the booking conditions you agreed to at the time of reservation. Check your confirmation email for whether your rate was "prepaid," "non-refundable," or required a deposit prior to arrival.

Question 2

What are common amounts I might see from Adara Richmond on my statement?

Accepted Answer

Most Adara Richmond charges correspond to nightly accommodation rates for studio, one-bedroom, or two-bedroom apartments, plus any additional services such as parking or extra guests. You may see one combined charge for the full stay or multiple charges (for example, room rate plus separate parking or incidental charges). A temporary higher amount may appear as a pre-authorisation hold, which is later adjusted to the final invoice total. Exact nightly rates vary by date, availability, and room type—refer to your booking confirmation for the specific amount you agreed to.

Question 3

What is the Adara Richmond security deposit or pre-authorisation hold?

Accepted Answer

At check-in, Adara Richmond generally places a temporary pre-authorisation (security deposit) on your credit or debit card to cover incidentals such as damages, extra cleaning, or unpaid charges. This appears as a pending amount on your statement and is not an immediate charge, though it reduces your available balance. After check-out, any unused portion of this hold is released by the hotel; your bank or card issuer then takes a few business days (sometimes up to 7–10 days, depending on the bank) to remove the hold from your account.

Question 4

How can I cancel or change my Adara Richmond booking and avoid extra charges?

Accepted Answer

To cancel or modify a reservation, use the method you booked with: log in to your account on the booking site (e.g., their official website or travel agency) or contact Adara Richmond directly using the details on adarahotelrichmond.com.au. Each booking has its own cancellation policy—flexible rates often allow free cancellation up to a set time before arrival, while discounted or “non-refundable” rates usually cannot be cancelled without a fee. If you cancel outside the free-cancellation window or fail to arrive, you may see a charge equal to one night’s stay or the full booking amount, depending on the terms you agreed to.

Question 5

How do I get a copy of my invoice or receipt for an Adara Richmond stay?

Accepted Answer

If you need a tax invoice or detailed receipt, contact Adara Richmond directly via the email or phone number listed on their official website and request a copy, providing your name, stay dates, and booking reference. Guests who booked through third-party platforms may also be able to download a receipt from the booking portal, but the property can usually issue an accommodation tax invoice for your room charges. Always confirm the email address from the official site before sending personal or payment details.

Question 6

How do I dispute an Adara Richmond charge or request a refund?

Accepted Answer

Start by comparing the charge against your booking confirmation and the final folio you received at check-out to identify any differences. If you believe you were incorrectly billed (for example, charged twice, charged for nights you didn’t stay, or for services you didn’t use), contact Adara Richmond directly with supporting information such as your confirmation, folio, and a screenshot of the bank charge. The property can adjust incorrect charges or issue refunds where appropriate, typically back to the original payment method. If you cannot resolve the issue with the hotel, you can then contact your bank or card provider to formally dispute the transaction.

Question 7

Why do I see both a pending and a completed charge from Adara Richmond?

Accepted Answer

It’s common to see a pending pre-authorisation for a higher amount (room rate plus deposit) and then a separate completed charge for the final invoice. Once your stay is completed and your final charges are processed, Adara Richmond instructs the bank to release the original hold, but the timing of this release is controlled by your bank. The pending transaction should disappear after the hold period, leaving only the final posted charge. If the pending amount remains beyond 10 business days, contact your bank and, if needed, the hotel to confirm the release.

Question 8

What should I do if I don’t recognise an Adara Richmond charge at all?

Accepted Answer

First, check whether you or someone in your household recently stayed in Richmond, Melbourne, or booked accommodation there for hospital visits, work, or events, as the reservation may have been made under another person’s name but with your card. Look through your emails (including spam) for any booking confirmations mentioning Adara Richmond or the address on adarahotelrichmond.com.au. If you still don’t recognise the transaction, contact Adara Richmond with the transaction date and amount so they can attempt to locate it in their system; if they cannot find a matching legitimate booking, immediately notify your bank or card issuer to investigate potential card fraud and to block or replace your card if necessary.

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