Airalo

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Airalo is a digital marketplace and app that sells eSIM mobile data plans for international travelers, allowing users to access local and regional data without physical SIM cards or roaming fees.

Singapore
airalo.com

About Airalo

Airalo is a Singapore-based digital marketplace and mobile app that sells eSIM data plans for international travelers. Instead of buying a physical SIM card or paying high roaming fees, users can purchase and activate eSIMs directly on their compatible smartphones or tablets. Airalo offers local, regional, and global data packages, typically valid for a set number of days (for example 7, 10, 15, or 30 days) with different data amounts (such as 1GB, 3GB, 5GB, 10GB or more). Purchases can be made through the Airalo app (iOS and Android) or via airalo.com, and plans are usually data-only (no traditional voice minutes) with pricing shown in USD or local currency depending on your location.

A charge from Airalo may appear on your bank or card statement when you buy or top up an eSIM data package for travel. Most Airalo charges are one-time purchases for specific country, regional, or global plans, or for additional top-up data on an existing eSIM. If you used Apple App Store or Google Play for the purchase, the charge may appear under Apple or Google with "Airalo" in the description. You may also see small temporary authorization holds when you first add a card or when a payment is being verified; these typically disappear within a few business days and are not actual completed charges. Because Airalo does not generally use auto-renewing subscriptions, multiple similar charges usually mean you purchased several plans or top-ups around your travel dates.

If you’re unsure about an Airalo charge, start by opening the Airalo app or logging into airalo.com with the email you typically use for travel bookings. In your profile or account section, you can review past orders, invoices, and active or expired eSIMs to match dates and amounts with the charge you see on your statement. If something doesn’t match, contact Airalo Support through the in-app help center, at help.airalo.com, or via their listed support email, including a screenshot of the charge and the last four digits of the card used. Common billing issues—such as accidental duplicate purchases, payment declined but later completed, or an eSIM that didn’t work as expected—are usually handled by troubleshooting first, and if unresolved, Airalo may offer credits or refunds according to their refund policy.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Airalo.

  1. AIRALO
  2. AIRALO +6583029360 SG

Frequently Asked Questions

Why do I see a charge from Airalo on my bank or card statement?

You’re seeing a charge from Airalo because you (or someone with access to your device or account) purchased an eSIM data plan or a data top-up for travel. These are usually one-time purchases tied to a specific country, region, or global plan. Check the Airalo app or airalo.com under your account’s transaction history to confirm which eSIM or top-up corresponds to the amount and date of the charge.

Does Airalo use subscriptions or automatic renewals for eSIM plans?

Airalo eSIM plans are generally sold as one-time purchases with a fixed validity period and data allowance, and they do not auto-renew by default. When your data or validity expires, you must manually buy a top-up or a new plan if you want to continue using service. If you see repeated charges, it’s most likely due to multiple manual purchases (for example, buying several country plans or topping up while traveling), rather than a recurring subscription.

What are common Airalo charge amounts I might see?

Airalo plans vary widely in price depending on the country, data amount, and duration, but many popular packages range roughly from US$4–$10 for small short-term plans, and up to US$20–$40 or more for larger regional or global packages. Top-ups for existing eSIMs are often similar in price to the original plan, based on how much additional data you choose. The exact amount on your statement may differ slightly if your bank converts from USD to your local currency or adds foreign transaction fees.

How can I cancel or stop future Airalo charges?

Because Airalo plans are one-time purchases, there is no ongoing subscription to cancel in most cases. To avoid future charges, simply do not buy additional eSIMs or top-ups in the app or on the website. If you purchased through the Apple App Store or Google Play and enabled any form of recurring purchase (if available in your region), you can review and cancel it through your Apple or Google subscription settings, though this is uncommon for standard Airalo plans.

How do I request a refund from Airalo if my eSIM didn’t work?

If your eSIM could not be installed or did not provide service after you followed Airalo’s setup and troubleshooting instructions, you can request a refund by contacting support through the app or via the help center at help.airalo.com. Provide your eSIM name, order ID, and a description of the issue, plus any error screenshots. Airalo’s refund policy typically allows refunds for unused or non-functional eSIMs where they verify that the problem could not be resolved; used data or expired plans usually aren’t refundable.

Why do I see a small or temporary Airalo charge (like $1 or a low amount) on my card?

A small amount or odd-looking Airalo charge may be a temporary authorization used by the payment processor or app store to verify your card. These holds are not completed transactions and should disappear from your statement or show as reversed within a few business days. If a small test amount appears as a final charge and doesn’t reverse, contact your bank and Airalo support with a screenshot so they can investigate.

How can I view my Airalo receipts or confirm which plan I was billed for?

Log in to the Airalo app or airalo.com and go to your profile or account section, then look for “My eSIMs,” “Orders,” or “Transaction History.” Each purchase entry will show the eSIM name (for example, a specific country or region), the data amount, validity period, and price paid. If you purchased through Apple or Google, you can also find receipts in your Apple ID or Google Play purchase history, which should match the charge date and amount on your bank statement.

How do I contact Airalo about an unknown or incorrect charge?

To resolve charge questions, open the Airalo app and go to the Help or Support section, or visit help.airalo.com to submit a request. Include your account email, approximate charge date and amount, a screenshot of the charge, and the last four digits of the card used so they can locate the transaction. Airalo support typically responds via email or in-app messaging, and they may ask additional questions to verify your identity before discussing account-specific billing details.

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