AirportRentals.com is an online car rental comparison and booking platform that focuses on vehicles available at airports around the world. Operated from Auckland, New Zealand, the service partners with a wide range of international and local rental brands, allowing travelers to compare prices, vehicle types, fuel policies, and insurance options in one place. Bookings are made and confirmed online through airportrentals.com, and the actual vehicle is collected from the rental provider’s desk or shuttle service at the chosen airport.
A charge from AirportRentals.com usually appears on a bank or card statement when you have made a car rental booking via their website or one of their partner sites. Depending on the deal, you may be charged a prepaid amount (sometimes the full rental cost, sometimes a deposit or booking fee), with the remaining balance paid directly to the rental company at the airport. You might also see charges related to optional extras such as excess reduction/insurance, one‑way fees, or booking amendments, as well as pre‑authorizations or security deposits that can show as pending or temporary holds. In some cases, you may see “AIRPORTRENTALS.COM,” “ONLINE REPUBLIC,” or a similar descriptor referencing their parent company.
If you’re unsure about an AirportRentals.com charge, start by searching your email (including spam/junk folders) for booking confirmations from airportrentals.com or its partners, and compare the dates and amounts with your statement. Log in to your AirportRentals.com account (or use the “Manage Booking” link in your confirmation email) to view invoices, payment breakdowns, and any changes or cancellations. For unresolved questions—such as duplicate charges, unexpected fees, or refund status—contact AirportRentals.com through the Help/Contact section of their website with your booking reference and the exact amount/date of the charge; most billing issues can be resolved by clarifying whether the amount relates to their online prepayment or to the rental supplier at the airport.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to AirportRentals.com.
Why was I charged by AirportRentals.com instead of the car rental brand at the airport?
AirportRentals.com acts as an online agent and often collects a prepaid portion of the rental (or a booking fee) at the time of reservation, while the remaining balance is paid to the rental company when you pick up the car. The statement line may therefore show “AIRPORTRENTALS.COM” or “ONLINE REPUBLIC” for the online portion, and a separate charge from the rental brand for the on‑arrival balance and extras. Check your confirmation email for a breakdown labeled “Pay now to AirportRentals.com” and “Pay on arrival.”
What typical amounts does AirportRentals.com charge for a booking?
The amount charged by AirportRentals.com varies by location, rental dates, vehicle type, and deal type. In many cases they charge either a small deposit or a percentage of the total rental upfront, while some prepaid deals may charge the full rental cost at booking. Your confirmation page and email will show the exact “prepaid” amount, any service or card fees, and the “pay on arrival” amount owed to the rental supplier.
Why do I see a pending or temporary AirportRentals.com charge on my card?
A small pending amount can appear when AirportRentals.com verifies your card during booking or when you change payment details. This is an authorization hold to confirm your card is valid and should be released automatically by your bank within a few business days. The rental supplier at the airport may also place a separate security deposit hold on your card at pickup; that is handled directly by the supplier and is distinct from AirportRentals.com’s own charges.
How do I cancel my car rental booking made through AirportRentals.com?
To cancel, go to your confirmation email and click the “Manage Booking” or similar link, or log in to your AirportRentals.com account and access your reservation there. You’ll see the applicable cancellation terms, including any cut‑off time and whether your prepaid amount is refundable. Complete the cancellation process online and make sure you receive a confirmation email; if you’re close to the pickup time or have trouble cancelling, contact their support through the website’s Help/Contact section.
How can I request a refund for an AirportRentals.com charge?
Refund eligibility depends on the cancellation policy that applied when you booked—some deals are fully refundable up to a certain time before pickup, while others may be partially refundable or non‑refundable. If you cancel within the allowable window, AirportRentals.com will usually process the refund back to your original payment method, though your bank may take several business days to post it. If you believe you were charged in error, contact them via the help center with your booking reference, proof of the charge, and details of what you expected to pay.
Why am I still seeing charges after changing or cancelling my AirportRentals.com booking?
If you modified your booking, you may see an additional charge or partial refund that reflects the new rental price, taxes, or optional extras such as excess reduction. If you cancelled, keep in mind that some bookings incur a cancellation fee or are non‑refundable, meaning all or part of the prepaid amount is retained as per the terms shown at purchase. Always compare your final confirmation (or cancellation email) with the card statement; if there’s a mismatch, reach out to AirportRentals.com support with both documents.
How can I contact AirportRentals.com about a mystery charge on my statement?
Visit airportrentals.com and go to the Help or Contact section to submit a support request, usually by providing your name, email, booking reference (if known), and details of the charge. If you don’t have a booking reference, include the exact transaction amount, currency, and date shown on your bank statement so they can locate it. They typically respond by email, and may ask for a screenshot of the statement (with sensitive card numbers obscured) to resolve billing questions more quickly.
Why was I charged even though I didn’t pick up the rental car?
If you didn’t collect the vehicle (a “no‑show”), many bookings treat this the same as a late cancellation and the prepaid amount may be non‑refundable under the terms agreed at booking. Additionally, the rental supplier may charge local fees or a no‑show fee if they held the car for you. Check the “cancellation and no‑show policy” section of your confirmation; if you believe you complied with the cancellation rules, contact AirportRentals.com with your documentation to request a review.