Altronics

Electronics98% confidence

Altronics is an Australian-owned retailer, wholesaler, and manufacturer of electronic components, public address systems, CCTV, audio-visual, alternative energy products, and related equipment, sold online and through its "Build It Yourself" electronics stores nationwide.

Perth, Western Australia, Australia
altronics.com.au

About Altronics

Altronics is an Australian-owned electronics retailer, wholesaler, and manufacturer based in Perth, Western Australia. Trading since the 1970s, they specialise in electronic components, public address (PA) systems, CCTV and security, audio-visual gear, alternative energy products, test equipment, and hobbyist "Build It Yourself" kits. Altronics sells nationally through its online store at altronics.com.au and via a network of "Build It Yourself" retail outlets and trade counters across Australia, servicing both individual hobbyists and commercial/industrial customers.

A charge from Altronics on your bank or card statement usually relates to a purchase made through their website, at a physical "Build It Yourself" store, or via a phone/email order with their sales team. The descriptor may appear as "ALTRONICS", "ALTRONICS PERTH WA", or similar, and amounts can range from small purchases (individual components, tools, accessories) to larger orders (CCTV systems, PA amplifiers, solar equipment). You might also see temporary authorisation holds if you placed an order online, updated your card details, or if an order was part-shipped or backordered and then charged when stock became available. Trade and wholesale customers may see regular or recurring-looking charges if they place frequent orders on account.

If you’re unsure about an Altronics charge, first search your email for order confirmations or tax invoices from altronics.com.au, and check any online account you may have created for order history. Compare the transaction date and amount with recent in-store or online purchases, including click & collect or phone orders. For further assistance, contact Altronics via the support/contact details on altronics.com.au with your full name, date and amount of the charge, and any reference number shown on your statement; they can usually locate the matching invoice. Common issues such as duplicate-looking charges, backorder shipments, or pending authorisations can generally be clarified or corrected by their customer service or accounts team.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Altronics.

  1. ALTRONIC DISTRIBUTOR PERTH AU
  2. ALTRONICS P/L BALCATTA AUS

Frequently Asked Questions

Why do I see a charge from Altronics on my bank or card statement?

Most Altronics charges are for purchases of electronics, components, CCTV, PA, or audio-visual equipment made through altronics.com.au or at a "Build It Yourself" store. The transaction descriptor may appear as "ALTRONICS", "ALTRONICS PERTH WA", or similar. Check your recent online orders, in-store receipts, or phone/email orders around the date of the charge to match the amount.

Does Altronics have subscriptions or recurring billing?

Altronics primarily operates on a per-order basis, so most customers are charged only when they make a purchase. They do not typically offer consumer subscription services like streaming or monthly memberships. However, business and trade customers who order regularly may see multiple separate charges over time that can look like a pattern; each one should correspond to a specific invoice or order.

Why is there a small or duplicate-looking Altronics charge on my account?

If you see a small or second amount from Altronics, it may be a temporary authorisation hold placed when you submitted an online order or updated your payment details. These holds are used by banks to verify your card and should drop off automatically within a few business days if they are not converted into a completed sale. If a charge does not match any invoice or remains pending for an unusually long time, contact your bank and Altronics with the transaction details for review.

How can I get a copy of my Altronics receipt or tax invoice to verify this charge?

If you ordered online, log into your account at altronics.com.au and check your order history and invoices section, where you can view or download tax invoices. For guest checkout or in-store purchases, search your email for an order confirmation from Altronics, or locate your paper receipt if one was issued. If you cannot find it, contact Altronics via the contact details on their website with your name, approximate purchase date, store (if known), and the charged amount so they can look up the matching invoice.

How do I request a refund or return a product to Altronics if I’m unhappy with a charged order?

Altronics generally allows returns in line with Australian Consumer Law and their own returns policy, which may include conditions about time limits, product condition, and proof of purchase. Start by reviewing the Returns or Warranty section on altronics.com.au, then contact their customer service team with your invoice number and details of the item you wish to return. In many cases you’ll need to obtain return authorisation and follow the instructions for shipping the item back or returning it to a store before a refund or credit can be processed.

Can I cancel or change an Altronics order after I see the charge?

If your order has not yet been dispatched, Altronics may be able to cancel it or amend items, quantities, or delivery details, but this depends on how far along it is in their warehouse process. Contact them as quickly as possible using the phone or email options on altronics.com.au and provide your order or invoice number. If the order has already shipped, you may need to follow their returns process instead to obtain a refund or exchange.

Why was I charged by Altronics more than once when I only placed one order?

In some cases, split shipments, backordered items, or separate freight charges can result in more than one transaction related to the same overall order. One amount may cover the in-stock items, while a later charge is applied when backordered stock is sent. Review your order confirmation to see if items were on backorder, and contact Altronics accounts or customer service with your order number if the combined charges don’t match your expected total.

How can I contact Altronics about an unfamiliar or incorrect charge?

Visit altronics.com.au and go to the Contact or Support section to find current phone numbers, email addresses, and enquiry forms for sales, support, and accounts. When you contact them, include the exact amount of the charge, the date it appeared, the name on the card, and any reference text shown on your bank statement. Providing this information helps their team quickly locate the relevant transaction and explain or correct the charge if necessary.

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