Ambassador Transit Lounge operates pay-per-use airport lounges at Singapore Changi Airport Terminals 2 and 3, offering transit passengers seating, food and beverages, showers, nap rooms, Wi‑Fi and other amenities while airside.
Ambassador Transit Lounge is a pay-per-use airport lounge operator located within the transit (airside) area of Singapore Changi Airport, primarily in Terminals 2 and 3. Operated by Harilela Hospitality, the lounges are open to all eligible transit and departing passengers regardless of airline or travel class, subject to airport security rules. They offer comfortable seating, buffet-style food and non-alcoholic beverages, selected alcoholic drinks, showers, nap rooms, Wi‑Fi, workspaces, and basic business services, with packages typically sold in time blocks (for example, 3‑ or 5‑hour access) and optional add-ons like shower-only or nap-room use.
A charge from “Ambassador Transit Lounge” or “Harilela Hospitality / Ambassador” may appear on your bank or card statement when you purchase lounge access, shower packages, nap rooms, or bundled lounge access sold via their website, partner sites, or at the front desk. This can include same-day walk‑in access between flights, pre-booked transit lounge passes made online before travel, or access included as part of a travel package sold by an airline, online travel agency, or lounge program (e.g., DragonPass, Priority Pass co-pays). Some banks or cards may also show small temporary authorization holds when you make or amend a booking, which usually drop off in a few days and are not final charges. If you extended your stay or added extras (like additional guests, nap room hours, or premium beverages), these may appear as separate or higher-than-expected amounts.
To verify the charge, start by checking your recent travel through Singapore Changi Airport, and look for emails from Ambassador Transit Lounge or Harilela Hospitality that confirm a booking or receipt. Review your online account or booking confirmation (if you reserved via their website or a partner like an airline or lounge program) for the date and amount charged. If you still have questions, visit harilelahospitality.com and navigate to the Ambassador Transit Lounge section for contact details, or contact them via the email/phone shown on your booking confirmation; provide your full name, date of travel, and the last 4 digits of the card used. For disputes or refunds, you should first contact the lounge directly to clarify the charge, then follow up with your card issuer only if you believe the transaction is unauthorized and cannot be resolved with the merchant.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ambassador Transit Lounge.
What are the typical prices for Ambassador Transit Lounge access at Changi Airport?
Ambassador Transit Lounge generally sells access in time blocks, such as 3‑ or 5‑hour lounge packages, with prices commonly in the range of about SGD 45–70 per person depending on terminal, duration, and inclusions. Shower-only or nap-room packages are usually priced separately on an hourly or per-use basis, with shower access often around SGD 15–25 and nap rooms higher depending on the number of hours. Final prices can vary by terminal, time of booking, promotions, and whether you book directly, through an airline, or via a lounge program. Check the latest rates on harilelahospitality.com or your booking confirmation email.
Why do I see a charge from Ambassador Transit Lounge if I used a lounge membership like Priority Pass?
Even if your lounge access is primarily covered by a membership (e.g., Priority Pass, DragonPass, or a premium credit card), Ambassador Transit Lounge may charge you or your card for guest fees, additional hours beyond your membership allowance, premium drinks, nap rooms, or shower-only packages. Some membership programs also charge a visit fee to your card that is processed under the lounge’s or Harilela Hospitality’s name, which can appear as a separate transaction. Review your lounge visit details in your membership app or statement to see how many visits and guests were billed. If you’re unsure, contact both your lounge program and Ambassador Transit Lounge to clarify what portion of the charge they processed.
How can I cancel or change a pre-booked Ambassador Transit Lounge reservation?
If you booked directly through harilelahospitality.com or the Ambassador Transit Lounge booking portal, you can usually modify or cancel by using the link provided in your confirmation email or by contacting the lounge via the listed email or phone number. Their ability to refund or change bookings depends on the fare rules you agreed to at purchase—some advance bookings may be non-refundable or only changeable up to a certain time before arrival. If you booked through an airline, online travel agency, or lounge membership, you must follow that partner’s cancellation policies instead. Always check your confirmation email for specific terms and deadlines before your travel date.
How do I request a refund or dispute a charge from Ambassador Transit Lounge?
Start by locating your booking confirmation or receipt showing the date of lounge use, the terminal, and the amount charged. Contact Ambassador Transit Lounge (via the contact details on harilelahospitality.com or in your confirmation email) and provide your full name, date and time of visit, booking reference, and a screenshot of the charge from your statement; explain whether you believe you were double-charged, incorrectly billed, or did not use the service. The lounge will review their records and, if they confirm an error, can process a partial or full refund back to your original payment method, usually within several business days. If they confirm the charge is valid but you still believe it is unauthorized, you may then escalate the matter with your bank or card issuer.
Why is there a small or duplicate-looking Ambassador Transit Lounge charge on my card?
When you book online or present a card at the lounge, Ambassador Transit Lounge (or their payment processor) may place a temporary authorization hold to verify your card, which can show up as a small or duplicate pending amount. These authorizations are not final charges and typically disappear or adjust to the final billed amount within a few business days. In addition, if you extended your stay, added a guest, or bought additional services like nap rooms or drinks, these may post as separate transactions on the same date. If the pending amount remains unchanged after several days or you see two completed charges for the same service, contact the lounge to investigate a possible duplicate billing.
What types of services or packages can result in a higher-than-expected Ambassador Transit Lounge charge?
Your total may be higher if you selected a longer access period (for example, upgrading from 3 to 5 hours), added multiple guests, or purchased add-ons like nap rooms, premium alcoholic beverages, or shower access for several people. Some bookings also include taxes and service charges that increase the final total compared to the base advertised rate. If you booked through a third-party site, the price may be shown in a different currency, and your bank may add foreign transaction or currency-conversion fees. Always review the itemized breakdown in your confirmation email or receipt to understand how the total was calculated.
How can I get a receipt or invoice for my Ambassador Transit Lounge visit?
If you booked online, your receipt is typically included in the confirmation email sent at the time of purchase, and it may also be accessible through any booking portal account you created. For walk‑in visits or if you can’t locate your email, you can request a copy of your invoice by contacting Ambassador Transit Lounge and providing your visit date, terminal, approximate time, and last 4 digits of the card used. They can usually email you a PDF invoice suitable for expense claims or company reimbursement. It’s best to make this request as soon as possible after your travel so they can more easily locate your transaction.
What should I do if I don’t recognize an Ambassador Transit Lounge charge and don’t remember visiting the lounge?
First, check whether you or an authorized card user recently transited through Singapore Changi Airport, as lounge visits sometimes occur during long layovers and may have been booked through an airline or travel agent. Look for any travel-related emails referencing “Ambassador Transit Lounge” or “Harilela Hospitality” around the charge date, including in your spam folder. If no one on your account recalls using the lounge, contact Ambassador Transit Lounge with the exact transaction date, amount, and currency so they can search their system for matching records. If they are unable to locate a corresponding legitimate visit or you suspect fraud, immediately report the transaction to your bank or card issuer for further investigation.