Appliances Online

E-commerce95% confidence

Appliances Online is an Australian online retailer specializing in household appliances and whitegoods, offering delivery, installation, and removal services nationwide.

Sydney, NSW, Australia
appliancesonline.com.au
Owned by Winning Group

About Appliances Online

Appliances Online is a major Australian e‑commerce retailer specialising in household appliances and whitegoods, including fridges, washing machines, dishwashers, dryers, ovens, small kitchen appliances, TVs, and more. Founded in 2005 and headquartered in Sydney, NSW, they operate nationwide via their website appliancesonline.com.au, offering detailed product information, customer reviews, and expert support. The company is known for home delivery, optional installation services, and removal of old appliances, often providing flexible delivery windows and tracking.

A charge from Appliances Online may appear on your bank or card statement after you purchase an appliance or accessory through appliancesonline.com.au or over the phone with their customer service team. Most charges are one‑off payments for products, delivery, installation, or removal services, but you may also see separate charges if you ordered multiple items, changed your order, or paid surcharges (for example, for premium delivery options or regional delivery). In some cases, your bank may show a temporary authorisation hold when you place an order or update payment details; this hold usually drops off within a few business days once the final transaction is settled.

If you’re unsure about an Appliances Online charge, start by checking your email for an order confirmation or tax invoice from Appliances Online around the date of the transaction, and compare the billed amount with your order total (including delivery or installation fees). You can also log in to your Appliances Online account to view past orders and invoices, or contact their customer service team via the contact details on appliancesonline.com.au (phone, live chat, or email support). For disputed or incorrect charges, gather your order number, invoice, and screenshots of the transaction, then reach out to Appliances Online first; if you can’t resolve it with them, your bank or card issuer can help you raise a formal dispute or chargeback.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Appliances Online.

  1. Appliances Online Sydney AU
  2. Appliances Online Sydney AUS

Frequently Asked Questions

Why do I see a charge from APPLIANCES ONLINE or APPLNCS ONLINE on my bank statement?

This descriptor usually appears when you purchase an appliance, accessory, or service (such as delivery, installation, or old‑appliance removal) from appliancesonline.com.au or via their phone sales team. Check your recent online orders, including purchases made on behalf of family members or for a business, to match the date and amount with an Appliances Online invoice.

Can Appliances Online charges be split into multiple transactions?

Yes, it’s possible to see more than one transaction related to a single order. For example, product costs and certain service fees (like premium delivery, installation, or recycling/removal of old appliances) may be processed as separate line items, and if you made changes to your order (adding or removing items), adjustments can appear as additional charges or partial refunds.

Does Appliances Online use authorisation holds or $0–$1 test charges?

When you place an order or update your card details, your bank may show a temporary authorisation to verify the card and available funds. This can appear as a pending amount (sometimes slightly higher than the final charge if delivery or installation is estimated) or a small $0–$1 test transaction. These are not final charges and should automatically disappear or convert to the final settled amount within a few business days, depending on your bank.

Does Appliances Online have subscriptions or recurring billing?

Appliances Online primarily processes one‑time payments for appliances and related services, so most customers will not see recurring charges. The main exceptions are if you’ve arranged instalment payments or finance through a third‑party provider, or if you’ve placed multiple separate orders over time. If you notice regular, repeating charges, log in to your Appliances Online account and review your order history, then contact their support team to clarify what each transaction relates to.

How do I get a copy of my invoice or receipt from Appliances Online?

After placing an order, Appliances Online emails a tax invoice to the address used at checkout. You can also log in to your account at appliancesonline.com.au, go to your order history, and download invoices for completed purchases. If you checked out as a guest or can’t find your documents, contact customer service with your name, email, and approximate order date so they can re‑send the invoice.

How can I cancel or change an Appliances Online order and will I still be charged?

If your order hasn’t been dispatched or delivered, you can usually cancel or amend it by calling Appliances Online or using their online support channels as soon as possible. Depending on the timing and the type of product, you may receive a full refund, or in some cases be subject to restocking or service fees (for example, if delivery has already been allocated). Always confirm the final payable amount and any fees with their support team, and monitor your statement for the refund once processed.

How do refunds and returns work for Appliances Online charges?

If you’re returning a product within Appliances Online’s returns policy or an order has been cancelled, refunds are generally processed back to the original payment method. Once Appliances Online issues the refund, your bank or card provider may take several business days to reflect it on your statement. For faulty or damaged goods, Appliances Online may arrange repair, replacement, or refund in line with Australian Consumer Law—contact their customer service with photos, serial numbers, and your invoice to start a claim.

How do I contact Appliances Online about an unexpected or incorrect charge?

Visit appliancesonline.com.au and go to the Contact or Help section to find current phone numbers, live chat, and email options for support. Have your full name, email used for the order, delivery address, order number (if known), and a screenshot or description of the charge ready. Explain the date, amount, and how it appears on your statement so their team can quickly locate the transaction and investigate or correct any billing errors.

This merchant is in the E-commerce category

Browse all

Related Merchants

Ink Station
Temu
Athan Corporation
Big Red Packaging
Amazon Marketplace

Compare Appliances Online

vsInk StationvsTemuvsAthan Corporation

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you