Art Series - The Chen

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Art Series - The Chen is a contemporary boutique hotel in Box Hill, a suburb of Melbourne, featuring art-inspired accommodation dedicated to Australian artist Zhong Chen.

Box Hill, Victoria, Australia
all.accor.com
Owned by Accor S.A.

About Art Series - The Chen

Art Series - The Chen is a boutique, art-focused hotel located in Box Hill, a thriving suburb of Melbourne, Australia. Part of the Art Series Hotels collection under Accor, the property showcases the work of Chinese-Australian artist Zhong Chen, integrating his pieces and themes throughout the rooms and public spaces. The hotel offers contemporary guest rooms and suites, a rooftop pool and deck with views toward Melbourne’s CBD, on-site dining, meeting spaces, and amenities tailored to both leisure and business travelers.([mantrahotels.com](https://www.mantrahotels.com/art-series-the-chen/?wtime=%7Bseek_to_second_number%7D%3Fwtime%3D%7Bseek_to_second_number%7D&utm_source=openai))

A charge from “The Chen” or a variation like “The Chen Opi” on your Visa statement likely relates to a room stay, incidentals (parking, minibar, restaurant, or room service), conference/meeting bookings, or a prepaid/advance-purchase rate. Hotels commonly place pre-authorisation holds at check-in to cover potential incidental spending; these holds can appear as pending or duplicate charges before they’re adjusted to the final amount at checkout. If you booked through an online travel agency (e.g., Booking.com, Trip.com), the descriptor may still reference The Chen even if payment was processed via a third party.([booking.com](https://www.booking.com/hotel/au/the-chen.html?utm_source=openai))

If you’re unsure about a charge, start by checking your email for booking confirmations around the transaction date, including reservations made for family members or business travel. You can also log into your Accor/ALL or travel-agency account to review past stays. To resolve any questions, contact the hotel directly via the phone or email details listed on its Accor/ALL or Mantra Hotels page; provide your full name, stay dates, and the last four digits of the card used so staff can locate the folio. If the charge is an authorisation hold, it should drop off automatically after your bank’s holding period; if it does not, the hotel can send a release confirmation to your card issuer. For disputed or unrecognised charges, ask the hotel for a copy of the signed registration card and folio, and then raise a dispute with your bank if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Art Series - The Chen.

  1. The Chen Opi

Frequently Asked Questions

Why do I see a charge from “The Chen” or “The Chen Opi” on my card statement?

This charge is likely from a stay at Art Series - The Chen in Box Hill, Melbourne, or from services billed through the hotel such as dining, parking, or event space. Descriptors can vary slightly by bank or booking channel, so “The Chen Opi” is probably the same hotel transaction, just formatted differently by your card processor.

Does Art Series - The Chen place a security or incidental hold on my card?

Yes. Like most hotels, The Chen typically places a pre-authorisation hold at check-in to cover incidentals such as minibar, dining, or damage. This may appear as a separate pending charge and is usually released by your bank a few days after checkout if not used, though the exact timing depends on your card issuer’s policies.

I prepaid my stay at The Chen—why am I seeing another charge?

If you booked a prepaid rate, the original room amount is often charged at booking, while a second temporary hold may be taken at check-in to cover incidentals. In some cases, restaurants or parking at the property may also be billed separately. Review your folio and booking confirmation, and contact the hotel if you believe you were charged twice for the same room night.

How can I get a copy of my invoice or folio from Art Series - The Chen?

You can request a copy of your invoice by contacting the hotel directly via the contact details listed on its page on all.accor.com or mantrahotels.com. Provide your stay dates, the name on the reservation, and the last four digits of the card used so staff can quickly locate and email your folio.

How do I cancel or change a reservation at The Chen without incurring extra charges?

Cancellation and change policies depend on the rate you booked. Flexible rates usually allow free cancellation up to a cut-off time before arrival, while advance-purchase or promotional rates may be non-refundable. Check your confirmation email or your Accor/booking-agency account for the exact terms, and contact the hotel or the booking platform promptly if you need to modify your stay.

How can I request a refund or dispute a charge from The Chen?

First, contact Art Series - The Chen directly and ask them to review the charge, supplying your booking details and a screenshot of the transaction. If an error is confirmed, the hotel can process a refund or adjust the folio. If you still disagree or can’t resolve it with the property, you can then file a formal dispute with your card issuer, attaching any correspondence and invoices from the hotel.

Is it normal to see multiple small pending amounts from The Chen on my statement?

Yes, multiple small pending authorisations can occur if your card was swiped more than once at check-in, at the restaurant, or for parking. These are usually temporary holds that will either combine into a final posted charge or disappear once your bank releases them. If they remain pending for more than 7–10 days, contact your bank and the hotel to confirm release.

I booked through Booking.com or another travel site—why does the statement still show The Chen?

Even when you reserve through third-party sites like Booking.com or Trip.com, the payment may be processed directly by the hotel at check-in or according to its prepayment policy. In those cases, your bank statement will reference The Chen rather than the travel website. Check both your travel-site account and the hotel folio to match the amounts and dates.

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