Atrium Hotel Mandurah is a mid-range hotel in Mandurah, Western Australia offering studio rooms and multi-bedroom apartments with on-site restaurant, bar, indoor heated pool, tennis courts and function facilities.
Atrium Hotel Mandurah is a mid-range hotel located in the coastal city of Mandurah, Western Australia. The property offers a mix of studio rooms and multi-bedroom, self-contained apartments suited to couples, families, and groups. On-site amenities typically include an indoor heated pool, tennis courts, a restaurant and bar, games and recreation areas, and function spaces for conferences, weddings, and events. The hotel is within easy reach of Mandurah’s foreshore, beaches, and local dining and shopping precincts.
A charge from “Atrium Hotel Mandurah” or a similar description on your bank or card statement generally relates to a stay at the hotel, a booking deposit, function or event hire, or food and beverage purchases charged to your room. You may also see pre-authorisation holds taken at check-in to cover incidentals or security deposits; these appear as pending charges and are usually released by your bank within several days after check-out. Other possible reasons include non-refundable or advance purchase room rates charged at the time of booking, no-show or late cancellation fees, and charges processed through an online travel agency which then passes the payment on to the hotel.
If you’re unsure about a charge, start by checking recent hotel stays, event bookings, or restaurant/bar tabs in Mandurah and reviewing your email booking confirmations or receipts. Log into the platform where you booked (such as the hotel’s official website at atriumhotel.com.au or a third-party travel site) to view your reservation details, dates, and payment terms. To resolve questions, contact Atrium Hotel Mandurah directly using the contact details on their website or your booking confirmation, and provide your full name, stay dates, and the last four digits of the card charged. If the charge is incorrect or duplicated, you can request an itemised folio or invoice; for suspected fraud, also contact your bank or card issuer to dispute the transaction and secure your account.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Atrium Hotel Mandurah.
Why did Atrium Hotel Mandurah charge my card after I checked out?
Hotels often finalise charges after you check out, once all room, mini-bar, restaurant, and incidentals are posted to your folio. Atrium Hotel Mandurah may also convert a pre-authorisation hold taken at check-in into a final charge. Review your checkout invoice or request an itemised statement from the hotel to see how the final amount was calculated. If you don’t have a copy, contact the hotel directly via the details listed on atriumhotel.com.au or in your booking confirmation.
What is the pre-authorisation or security deposit from Atrium Hotel Mandurah on my statement?
At check-in, Atrium Hotel Mandurah typically places a pre-authorisation (temporary hold) on your card to cover a security deposit and any potential incidentals such as room service, mini-bar, or damages. This appears as a pending or separate amount from your room rate. If not used, the hotel releases the hold at or shortly after checkout, but your bank may take several business days to remove it. If a hold remains longer than a week, contact both the hotel and your bank for an update.
Why was I charged by Atrium Hotel Mandurah when I didn’t stay there?
Common reasons include a non-refundable or advance purchase booking that you cancelled outside the hotel’s penalty-free period, or a no-show fee if you did not arrive for a confirmed reservation. It may also be that someone else booked a room using your card (for example, a family member, colleague, or group organiser) and the booking is in their name. Check your email for confirmation messages from Atrium Hotel Mandurah or any travel site you use, then contact the hotel with the booking name and date to clarify the charge.
How can I get a copy of my Atrium Hotel Mandurah invoice or receipt for this charge?
You can usually access your invoice through the channel you booked with (for example, your online travel agency account or confirmation email) or by requesting it directly from the hotel. Visit atriumhotel.com.au and use the Contact or Reservations details to email or call the property, providing your full name, stay dates, and the card’s last four digits. The hotel can email you an itemised tax invoice showing room rates, taxes, and any extras. Keep this document if you plan to dispute a charge with your bank or for reimbursement purposes.
How do cancellations and no-show fees work at Atrium Hotel Mandurah?
Cancellation policies at Atrium Hotel Mandurah vary by rate type, booking date, and the site you used to book. Flexible rates generally allow free cancellation up to a set time before arrival, while discounted or advance purchase rates may be non-refundable and fully charged if you cancel or don’t show up. Review the cancellation terms in your confirmation email or booking portal to see if a fee was correctly applied. If you believe you were charged in error, contact the hotel or the booking site to request a review.
How can I dispute a charge or request a refund from Atrium Hotel Mandurah?
Start by contacting the hotel directly with your booking details and a clear explanation of why you believe the charge is incorrect (for example, duplicate billing, unconsumed services, or a misapplied fee). The hotel can investigate, review folio records, and, if appropriate, process a partial or full refund back to your original payment method. Keep written correspondence or emails as documentation. If you cannot resolve the issue with the hotel, you can then escalate through your bank or card issuer by lodging a formal dispute.
Why is the amount charged by Atrium Hotel Mandurah different from the nightly rate I saw online?
The final amount can differ from the base nightly rate because it may include taxes, fees, additional nights, upgraded room types, or extras like parking, meals, or late checkout. If you booked through a third-party site, their service fees or currency conversions may also affect the total shown on your statement. Compare your confirmation email’s price breakdown to your final invoice to identify the difference. If something still doesn’t match, ask the hotel for an itemised folio and clarification on any unfamiliar line items.
Can Atrium Hotel Mandurah charges appear under a different name on my statement?
In some cases, hotel charges may appear under an abbreviated merchant descriptor or under the name of a related entity handling the payments. For example, your statement might show a shortened version of “Atrium Hotel Mandurah,” the property’s corporate name, or a payment processor description alongside the location (Mandurah, WA). If the location and approximate amount line up with a recent stay or booking, it is likely the hotel charge. When in doubt, contact the hotel and your bank with the transaction details to verify the merchant.