Australian National Hotels Pty Ltd

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Australian National Hotels Pty Ltd is a Tasmanian hospitality operator that owns and runs properties such as Wrest Point Hotel Casino and other accommodation and gaming venues, as part of the Federal Group hotel and tourism group.

Hobart, Tasmania, Australia
federalgroup.com.au
Owned by Federal Group (The Federal Hotels Pty Limited)

About Australian National Hotels Pty Ltd

Australian National Hotels Pty Ltd is a hospitality and gaming company associated with Tasmania’s long‑established Federal Group (also known historically as Federal Hotels). It operates major venues including Wrest Point Hotel Casino in Hobart and related hotel and tourism assets, combining accommodation, dining, entertainment and casino gaming under one umbrella. The company sits within a broader family‑owned group that runs multiple iconic Tasmanian properties and venues across the state’s tourism, hotel and gaming sectors.

A charge on your card reading something like “AUSTRALIAN NATIONAL HO” is typically linked to a stay, dining, bar tab, event, or gaming-related spend at a venue operated by Australian National Hotels Pty Ltd, most commonly Wrest Point Hotel Casino in Hobart. It may represent room charges, restaurant or bar purchases charged back to your room, event or conference expenses, or gaming-credit transactions. In some cases, you may also see pre‑authorisation holds placed at check‑in to secure incidentals, which later drop off or are replaced by the final settled amount.

If you have questions about this charge, start by checking your email confirmations and receipts from any recent stays or visits to Wrest Point or other Federal Group‑linked Tasmanian hotels around the transaction date. Compare the transaction date and amount with your booking dates, nightly rates, and any additional expenses (meals, minibar, parking, gaming). For further clarification, contact the hotel’s reservations or accounts team directly, referencing your booking name, stay dates, and the last four digits of the card. They can usually provide an itemised folio, explain pre‑authorisation holds versus final charges, and help correct any errors or process refunds where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Australian National Hotels Pty Ltd.

  1. AUSTRALIAN NATIONAL HO

Frequently Asked Questions

Why does my statement show a charge from “AUSTRALIAN NATIONAL HO” instead of the hotel name?

Australian National Hotels Pty Ltd is the corporate entity behind venues such as Wrest Point Hotel Casino and some related properties. On many bank and card statements, transactions post under the legal entity name abbreviated as “AUSTRALIAN NATIONAL HO,” rather than the public-facing hotel brand. If you recently stayed, dined, or visited the casino at Wrest Point (or a related Tasmanian venue run by Federal Group), that activity is likely what this descriptor refers to.

What types of purchases typically result in a charge from Australian National Hotels Pty Ltd?

Common transactions include room charges for accommodation, restaurant and bar bills charged to your room or paid directly at the venue, event or conference packages, parking fees, and gaming-related spend at Wrest Point Hotel Casino. Multiple items may be consolidated into a single final folio that appears on your card as one Australian National Hotels charge.

Why do I see a higher amount than my nightly room rate from Australian National Hotels?

Hotel folios usually combine the base room rate with taxes, fees, and any incidentals such as meals, drinks, minibar, pay‑per‑view, or parking. In addition, if you stayed several nights, the total for the stay posts as a single transaction. Reviewing your final invoice or folio from checkout will show a breakdown that explains why the total Australian National Hotels charge exceeds the nightly room-only rate you expected.

Does Australian National Hotels place a security or pre‑authorisation hold on my card?

Yes, it is common practice for properties operated by Australian National Hotels to place a temporary pre‑authorisation on your card at check‑in to cover room charges and incidentals. This is not a final charge. The hold is either adjusted or released when the actual charges are processed at checkout. You may briefly see both the hold and the final payment on your online banking until the hold is released by your bank.

How can I get an itemised receipt for a charge from Australian National Hotels?

You can request an itemised folio directly from the hotel where you stayed or visited, most often Wrest Point Hotel Casino in Hobart. Contact the reservations or accounts department via the contact details on your booking confirmation or on the Federal Group website, and provide your name, stay dates, and the last four digits of the card used. They can email you a detailed invoice showing each charge that makes up the total billed amount.

How do I dispute or seek a refund for an Australian National Hotels charge?

First, contact the hotel’s accounts or front office team and explain the discrepancy—for example, a duplicate charge or an item you don’t recognise. They can review your folio, verify signatures or charge slips, and correct billing errors or issue partial or full refunds if warranted. If you cannot resolve the issue directly with the hotel, you may then contact your card issuer to begin a formal dispute, providing copies of your correspondence and any supporting documentation.

Can Australian National Hotels charges be recurring or subscription-based?

Most Australian National Hotels transactions are one‑off charges related to specific stays, events, or visits, rather than recurring subscriptions. However, if you have a long‑stay booking, corporate rate arrangement, or multiple back‑to‑back reservations, you might see more than one charge over time. If you’re unsure why you are seeing multiple charges, ask the hotel to confirm how your stay was split and billed.

How can I confirm that a charge from Australian National Hotels is legitimate and not fraud?

Match the transaction date and amount to any recent travel to Hobart or other Tasmanian destinations where you may have stayed at or visited Wrest Point or another Federal Group hotel. Check email confirmations, booking apps, and receipts for those dates. If you still do not recognise the charge, call the hotel or Federal Group using publicly listed contact details (not numbers in suspicious emails or texts) and ask them to search by amount and date. If they cannot locate a matching transaction, contact your bank or card issuer immediately to report potential fraud and request a card replacement if necessary.

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