Autism Help App

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Autism Help App is an online autism self‑assessment and screening service run under the website autismhelpapp.com, offering paid access to test results and ongoing subscription‑based content.

Tallinn, Estonia
autismhelpapp.com
Owned by NeuraMetric OÜ

About Autism Help App

Autism Help App (autismhelpapp.com) is an online service that markets itself as providing a quick, convenient autism self‑assessment and related resources. Users are typically invited to complete a long “free” screening test and then pay a small fee (often around $0.99/£0.99) to view their results, after which the service claims to provide continued access to reports and follow‑up materials through a subscription. Public records and related review sites link the service to NeuraMetric OÜ, an Estonian company based in Tallinn that operates several similar mental‑health test sites.

On card statements, charges related to this service usually appear under descriptors like “AUTISMHELPAPP.COM” or similar, sometimes followed by a location. Many reviewers report an initial very small charge (about $0.99, £0.99, or AU$1) followed 24–48 hours later by recurring monthly subscription fees in the range of roughly $19.95–$24.95 (or £14.99–£29.95 / AU$24.95), which they say were not clearly understood at signup. Multiple consumer reports and Trustpilot reviews describe confusion over the subscription terms, difficulty locating an account to manage billing, and challenges obtaining refunds, with some characterizing the service as misleading or a scam that targets neurodivergent or vulnerable users seeking clarity about autism.([trustpilot.com](https://www.trustpilot.com/review/autismhelpapp.com))

If you do not recognize this charge, first search your email (including spam) for messages from autismhelpapp.com or “Autism Help App,” which may include the original receipt, test results, or subscription details. Their sites and third‑party pages list support email addresses such as support@autismhelpapp.com for cancellation and refund requests.([reddit.com](https://www.reddit.com/r/autism/comments/1nnlf68/autism_help_app_scam/?utm_source=openai)) When contacting them, clearly state that you want the subscription cancelled and request confirmation in writing; some users report better outcomes when explicitly mentioning consumer‑protection laws and the intent to dispute charges with their bank.([trustpilot.com](https://www.trustpilot.com/review/autismhelpapp.com)) If you cannot reach the company or they refuse to refund unauthorized or unclear recurring charges, contact your card issuer promptly to dispute the transactions, ask about blocking further payments to this merchant, or request a new card number if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Autism Help App.

  1. AUTISMHELPAPP.COM ALBERTSLUND

Frequently Asked Questions

Why was I charged again by Autism Help App after paying around $0.99/£0.99 for my test results?

Based on consumer reports, Autism Help App often charges a small fee (about $0.99, £0.99, or AU$1) to view test results and then, after roughly 24–48 hours, begins billing a recurring monthly subscription around $19.95–$24.95 (or £14.99–£29.95 / AU$24.95). Many users say they did not realize they were enrolling in a subscription when paying the initial fee, so recurring charges may be the result of those terms.

How do I cancel my Autism Help App subscription so I don’t get billed again?

To cancel, look for a confirmation or receipt email from autismhelpapp.com and reply or write directly to their support address (commonly listed as support@autismhelpapp.com) requesting immediate cancellation of all active subscriptions and written confirmation that no further payments will be taken. Keep copies of your messages and any replies in case you need to show your bank you attempted to resolve it with the merchant.

Can I get a refund for Autism Help App charges I didn’t realize were a subscription?

User reviews indicate mixed results: some customers say their refund requests were initially refused, while others obtained partial or full refunds after firmly stating that they had not clearly consented to recurring billing and referencing local consumer‑protection laws. If the company denies your request or does not respond, contact your card issuer to dispute the charges as unauthorized or misleading and ask whether they can reverse prior payments.

What amounts does Autism Help App typically charge, and how often?

Reports on review sites describe a pattern of a small initial charge (about $0.99/£0.99/AU$1) followed by recurring monthly fees often around $19.95–$24.95 in USD, £14.99–£29.95 in GBP, or about AU$24.95. These subscription payments typically recur once per month until the subscription is cancelled or your card issuer blocks further transactions.([trustpilot.com](https://www.trustpilot.com/review/autismhelpapp.com))

I can’t find an account login for Autism Help App but I’m being billed—how can I verify what I signed up for?

Start by searching your email inbox for “autismhelpapp,” “autism test results,” or similar phrases to locate the original sign‑up or receipt, which may explain the subscription. If you still can’t find an account portal, email their support with your full name, the last four digits of the card used, and dates/amounts of charges, and ask them to identify and cancel any subscriptions linked to your details. If they don’t respond promptly, escalate to your bank to dispute the charges.

Is Autism Help App considered legitimate, or is it a scam?

Autism Help App is operated by NeuraMetric OÜ, a registered company in Estonia, but its billing practices have drawn many negative reviews on sites like Trustpilot, where users frequently describe it as deceptive or a scam due to unclear subscription terms and difficulty obtaining refunds.([trustpilot.com](https://www.trustpilot.com/review/autismhelpapp.com)) Regardless of labels, if you feel you were misled or did not consent to ongoing billing, you should treat the charges as potentially disputable with your card issuer.

What should I do if Autism Help App keeps charging me after I’ve asked them to cancel?

If you’ve already emailed Autism Help App requesting cancellation and they continue to bill you—or you receive no response—contact your card issuer immediately. Ask them to block further payments to autismhelpapp.com, dispute the recent charges as unauthorized or not as described, and, if necessary, issue a new card number to prevent additional debits.

How can I protect myself or family members from unexpected Autism Help App charges in the future?

Going forward, avoid entering card details on any “free test” sites without carefully reading the full pricing and subscription terms, including any fine print about trials and renewals. Consider using virtual or single‑use card numbers for online trials, monitor statements regularly for small test‑related charges that may indicate a subscription, and talk with family members—especially those seeking autism or ADHD assessments—about verifying the legitimacy and cost structure of any online screening service before paying.

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