Question 1

Why do I see a charge from Solantra Health on my business or facility account?

Accepted Answer

Solantra Health primarily bills healthcare facilities and care organizations for temporary staffing services such as PRN shifts, local contracts, and travel nurse or allied health coverage. If you manage or work for a facility, the charge most likely corresponds to staffed shifts or contract hours that were filled to cover callouts, PTO, sick leave, or vacation time. Check recent staffing schedules, timesheets, and your service agreement to match the charge to the dates and hours covered.

Question 2

What billing patterns or common amounts should I expect from Solantra Health?

Accepted Answer

Solantra Health typically bills based on agreed hourly or shift rates for RNs, LPNs, CNAs, and allied professionals, often grouped into weekly or bi‑weekly invoices. Amounts can vary significantly depending on staff type, hours worked, differentials (such as nights, weekends, or holidays), and whether housing or travel is included for contract staff. Facilities often see recurring charges that align with their regular invoice cycle, while private clients may see periodic charges tied to scheduled one‑on‑one care visits.

Question 3

How can I get a detailed invoice or receipt for a Solantra Health charge?

Accepted Answer

To obtain a detailed invoice, contact Solantra Health by phone at 919‑694‑1550 or email staffing@solantrahealth.com and request an itemized statement for the specific transaction date and amount. Include your facility name (or client name), approximate service dates, and the last four digits of the card or account that was charged. They can usually provide a breakdown of hours worked, staff type, bill rates, and any applicable fees so you can reconcile your records. ([solantrahealth.com](https://solantrahealth.com/contact-us?utm_source=openai))

Question 4

How do I stop future or recurring charges from Solantra Health?

Accepted Answer

If your charges are tied to ongoing staffing or in‑home care, you’ll need to adjust or end your service agreement directly with Solantra Health. Contact their office during business hours to notify them of schedule reductions, contract end dates, or a full cancellation, and ask for written confirmation (email is usually sufficient) of the effective date. Keep in mind that some contracts may include minimum notice periods or terms regarding early cancellation, so review your original agreement before making changes.

Question 5

How can I dispute a Solantra Health charge or request a refund or credit?

Accepted Answer

Start by contacting Solantra Health’s office with the exact transaction date, amount, and any supporting documentation (such as schedules or internal approvals) so they can review the billing. Many issues—like duplicated shifts, incorrect hours, or misapplied rates—can be resolved with an adjustment on the next invoice or a direct credit/refund, depending on your agreement. If you believe the charge is unauthorized or cannot be matched to any services, notify both Solantra Health and your bank or card issuer promptly so they can investigate.

Question 6

Why do I see a small or temporary Solantra Health charge that later disappears or changes?

Accepted Answer

You may see a small pending amount or a temporary authorization if Solantra Health or their payment processor validated your card when you first set up billing. This is a common practice to confirm that a card is active and may appear as a low‑value or unusual amount, then drop off or be replaced by the final invoice within a few business days. If a pending charge does not clear or convert to the correct amount, contact your bank and Solantra Health to verify its status.

Question 7

What if I’m an individual patient or family and don’t recognize a Solantra Health charge?

Accepted Answer

Solantra Health can also provide one‑on‑one care and support for activities of daily living, so private pay clients may see charges linked to in‑home nursing or caregiver visits. Check whether you or a family member arranged temporary care, respite coverage, or wellness visits through Solantra Health around the date of the charge. If no one in your household recognizes the services, contact their office immediately with the transaction details so they can confirm whether the charge is associated with your name, address, or any care records. ([solantrahealth.com](https://solantrahealth.com/about-us?utm_source=openai))

Question 8

Does Solantra Health charge any upfront fees or deposits for staffing or care services?

Accepted Answer

Exact terms vary by contract, but some clients may be asked to place a deposit, retainer, or prepayment—especially for new accounts, private pay arrangements, or extended contracts. These amounts are typically applied against future invoices or the first period of service. Review your signed agreement or any proposal documents for language about retainers, prepayments, or cancellation policies, and contact Solantra Health’s billing team if you need clarification on how those funds were applied.

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