Whiteley Healthcare

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Whiteley Healthcare (Whiteley Medical Supplies Pty Ltd) is an Australian distributor of physiotherapy, rehabilitation and allied health equipment and supplies, servicing healthcare practitioners and facilities nationwide.

Hornsby, New South Wales, Australia
whiteleyhealthcare.com.au

About Whiteley Healthcare

Whiteley Healthcare (Whiteley Medical Supplies Pty Ltd) is an Australian supplier and distributor of physiotherapy, rehabilitation, and allied health equipment, based in Hornsby, New South Wales. They primarily service healthcare professionals and facilities—such as physiotherapy clinics, hospitals, aged care providers, exercise physiologists, podiatrists, and sports medicine practices—across Australia. Through their website (whiteleyhealthcare.com.au) and business account services, they offer a wide range of products including treatment tables and plinths, taping and bracing supplies, exercise and rehab equipment, clinical consumables, diagnostic tools, and practice essentials.

A Whiteley Healthcare charge will usually appear on your bank or card statement after you or your clinic has purchased equipment or consumables through their website, over the phone, or via a trade account. The descriptor may look like “WHITELEY HEALTHCARE,” “WHITELEY MEDICAL SUPPLIES,” or similar, often with “Hornsby” or “NSW” included. Charges are typically one‑off payments for products and shipping, but you may also see repeat charges if your clinic places regular orders, uses a 30‑day account, or if back‑ordered items are billed as they are dispatched. In some cases you might see a temporary pre‑authorisation hold when you first place an order online, which is later replaced by the final settled transaction.

If you don’t recognise this charge, first check whether you, a colleague, or someone in your household recently ordered physio, rehab, or clinic supplies from whiteleyhealthcare.com.au or by phone. Search your email for an order confirmation or tax invoice from Whiteley Healthcare, and if you have a business account, log in to your online account to review recent orders and statements. If questions remain, contact Whiteley Healthcare directly using the details on their website (contact form, phone, or email), provide the transaction date and amount from your statement, and ask them to locate the matching invoice. They can clarify what was purchased, which account it’s linked to, and advise on order issues, returns, or incorrect charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Whiteley Healthcare.

  1. WHITELEYMEDICAL +61130030375 AU

Frequently Asked Questions

Why did I receive a charge from Whiteley Healthcare on my card?

A charge from Whiteley Healthcare usually means that you (or your workplace) purchased physiotherapy, rehabilitation, or allied health supplies either through whiteleyhealthcare.com.au, by phone, or via a trade account. Common examples include treatment tables, taping and bracing products, exercise bands, clinical consumables, and other practice equipment. The charge may also relate to a recent restock order placed by your clinic or an invoice that has just been processed on a 30‑day account.

What amounts do Whiteley Healthcare charges typically show up as?

Whiteley Healthcare transactions can range from small amounts (for items like tape, therabands, or small clinical tools) to larger totals for treatment tables, rehab equipment, or bulk consumables. Your statement total will usually include product prices plus GST and any applicable shipping charges. If you see multiple charges close together, it may be due to split shipments, back‑ordered items being billed separately, or separate orders placed on the same day.

Does Whiteley Healthcare offer subscriptions or recurring billing?

Whiteley Healthcare does not generally operate on a consumer subscription model like streaming or app services. Most charges are one‑off payments for specific orders, or periodic invoices for business/trade accounts that place regular stock orders. If you are seeing repeated charges, check with your clinic or accounts department to see if they have set up ongoing supply orders or are paying monthly or 30‑day account invoices.

Why do I see a pending or small ‘test’ charge from Whiteley Healthcare?

When you place an online order, your bank may show a temporary pre‑authorisation or pending charge from Whiteley Healthcare to confirm that your card is valid and has sufficient funds. This can sometimes appear as a small or duplicated amount before the final transaction settles. The pre‑authorisation should automatically drop off or be replaced by the final invoice amount within a few business days, depending on your bank’s processing times.

How can I verify what was purchased for this Whiteley Healthcare charge?

Start by searching your email for an order confirmation or tax invoice from Whiteley Healthcare or whiteleyhealthcare.com.au around the date of the charge. If you have a trade or clinic account, log into your account on their website to view recent orders, invoices, and statement history. If you still can’t match the transaction, contact Whiteley Healthcare directly with the date, exact amount, and last four digits of the card used so they can look up the corresponding order in their system.

How do I cancel or change a Whiteley Healthcare order if I think it was placed in error?

If you believe an order was placed by mistake, contact Whiteley Healthcare as soon as possible using the phone number or contact form listed on whiteleyhealthcare.com.au and provide your order number or invoice details. If the order has not yet been dispatched, they may be able to cancel it or amend quantities and items. Once goods have shipped, changes are more limited and you may need to follow their returns policy for eligible products.

What is Whiteley Healthcare’s refund or returns process for incorrect or unwanted items?

Whiteley Healthcare’s ability to offer a refund or exchange depends on the product type, its condition, and the reason for return (for example, damaged in transit, incorrect item supplied, or change of mind). In general, you should contact them promptly with your order or invoice number, photos if items are damaged, and a description of the issue so they can advise on eligibility, return authorisation, and any restocking or freight fees. Full details and current conditions are outlined in the Returns or Terms and Conditions section of their website.

How can I contact Whiteley Healthcare about a charge I don’t recognise?

Visit whiteleyhealthcare.com.au and go to the Contact or Customer Service section to find their phone number, email address, and online enquiry form. When you reach out, include the name on the card, transaction date, amount, and any reference that appears on your bank statement so they can quickly locate the transaction. They can then confirm what was purchased, which customer or clinic account it is linked to, and discuss options if the charge appears to be incorrect or unauthorised.

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