Avis

Travel98% confidence

Avis is a global car rental brand providing short- and long-term vehicle rentals for leisure and business travelers at airports and city locations worldwide, including Australia.

Parsippany, NJ
avis.com
Owned by Avis Budget Group

About Avis

Avis is a global car rental company offering short- and long-term vehicle rentals for both leisure and business travelers. Operating thousands of locations worldwide—including major airports, city centers, and suburban branches—Avis provides a wide range of vehicles from compact cars and SUVs to premium and specialty models. The company is part of Avis Budget Group and is headquartered in Parsippany, New Jersey, with strong presence in the United States, Europe, and Australia (including avis.com.au for Australian customers). Services typically include standard rentals, long-term and monthly rentals, one-way rentals, and optional add-ons such as GPS, child seats, roadside assistance, and various protection/insurance packages.

A charge from Avis may appear on your bank or card statement when you rent a vehicle, modify a reservation, or incur post-rental charges. Common reasons include the base rental fee, taxes and airport surcharges, fuel charges (if you return the car without a full tank and did not prepay fuel), tolls, damage or cleaning fees, additional driver fees, and optional protections like Loss Damage Waiver (LDW) or liability coverage. You may also see temporary authorization holds at the start of your rental or when you book, as well as adjustments after the car is returned—for example, for extra mileage, late return fees, or toll transactions that post a few days later.

If you’re unsure about an Avis charge, start by locating your rental agreement or confirmation email from avis.com or avis.com.au, as it will detail the estimated and final costs. Compare the amount and date on your statement to your pickup/return dates, any tolls you used, or damage/fuel notices you may have received. To resolve questions, contact Avis customer service through the “Contact Us” section on avis.com (U.S. support is commonly reachable at 1-800-352-7900; Australian support via avis.com.au or 136 333). Have your rental agreement/confirmation number, driver’s license, and the last four digits of the charged card ready. Billing issues are often resolved by sending a copy of your receipt (available via the “View/Email Receipt” tool on the Avis website) and requesting a detailed breakdown or dispute review.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Avis.

  1. AVIS AUSTRALIA MASCOT AU
  2. AVIS.COM PREPAY RESERV VIRGINIA BEA US

Frequently Asked Questions

Why did Avis place a larger amount on my card than my rental quote?

Avis typically places a security authorization hold on your card at the start of the rental that includes the estimated rental charges plus an additional amount as a deposit. This hold can be higher than your original quote to cover possible extras like fuel, late return, or additional services. The unused portion of the hold is released after the vehicle is returned and the final invoice is processed, though it may take several business days to reflect in your bank account depending on your card issuer.

What are common Avis charge amounts I might see on my statement?

You may see a single larger charge covering the full rental (base rate, taxes, fees, and options), or multiple smaller charges if tolls or adjustments were processed after you returned the vehicle. Typical daily rates vary by location, vehicle class, and dates, while add-ons like GPS, child seats, roadside assistance, and protection packages are billed per day on top of the base rate. You may also see a separate one-time charge for refueling if you returned the car with less fuel and did not prepay fuel, or damage/cleaning fees if assessed after inspection.

Why do I see an Avis charge after I already returned my rental car?

Post-rental charges often occur when tolls, tickets, fuel adjustments, or damage/cleaning fees are processed after the vehicle is inspected and local toll authorities report usage. For example, if you drove on electronic toll roads, those tolls may post days or weeks after your trip and appear as a separate Avis charge (often including a service fee). Check your final invoice via the “View/Email Receipt” feature on avis.com using your surname and rental agreement number to see a line-by-line breakdown of any additional charges.

How can I cancel or modify an Avis reservation to avoid unwanted charges?

You can cancel or modify most Avis reservations online by signing into your account on avis.com (or avis.com.au for Australia) and going to “View/Modify/Cancel” with your confirmation number and last name. Pay Later (pay at location) bookings often allow free cancellation up to the pickup time, while Prepaid (Pay Now) reservations may carry cancellation or no-show fees depending on timing and local policy. Always review the cancellation terms in your confirmation email, as fees and deadlines differ by country and rate type.

How do I request a refund or dispute a charge from Avis?

Start by retrieving your rental receipt on avis.com via “View/Email Receipt” and confirm each line item. If you still believe you were overcharged—for example, for fuel, damage, or an extra day—contact Avis customer service using the phone number or email form listed in the Contact Us section, and provide your rental agreement number, receipt, and a clear explanation of the issue. Avis will usually review the rental records, photos, fuel levels, and telematics (where available) and may issue a partial or full adjustment if a billing error is confirmed. You can also follow up with your card issuer if you cannot resolve the dispute directly with Avis.

How can I pause or stop ongoing Avis-related charges, like toll or monthly rental billing?

Standard Avis car rentals are not subscriptions, so ongoing charges usually mean you still have an active rental agreement or tolls and fees are still being processed. To stop new charges, return the vehicle to the agreed location and ensure the rental is formally closed, then ask for or download a final receipt. For long-term or monthly rentals, contact the location where you picked up the vehicle or Avis customer support to confirm the end date, discuss extensions, or switch to a different rate plan so that billing stops on your desired return date.

Why do I see a small or temporary Avis authorization that later disappeared?

When you make a reservation or pick up a vehicle, Avis may place a temporary authorization on your card to verify that the payment method is valid and has available credit. This can appear as a pending transaction or a hold that is higher than your final rental cost. If you cancel or the amount is later adjusted, the pending authorization usually drops off automatically within a few business days, though the timing depends on your bank or card issuer, not Avis.

How can I confirm which Avis rental an unknown charge is linked to?

Match the posting date and city on your statement descriptor (often including terms like “AVIS RENT A CAR” plus city/airport code) to your recent travel. Then visit avis.com and use the “View/Email Receipt” tool with your driver’s license and the credit card number used to search for recent rentals tied to that card. If you still can’t identify the rental, contact Avis customer service with the exact amount, posting date, and the name on the card so they can locate the related agreement in their system.

This merchant is in the Travel category

Browse all

Related Merchants

Smarte Carte
Webjet
Booking.com
Wi-Fi Onboard
Canberra Airport

Compare Avis

vsSmarte CartevsWebjetvsBooking.com

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you