B&H Photo Video

Electronics100% confidence

B&H Photo Video is a large specialty retailer and e-commerce store that sells photography, video, audio, computer, and other electronics equipment to consumers and professionals worldwide.

New York, NY
bhphotovideo.com

About B&H Photo Video

B&H Photo Video is a major specialty retailer based in New York City, known for serving photographers, videographers, audio engineers, and other creative professionals as well as everyday consumers. Through its flagship superstore in Manhattan and its global e‑commerce site bhphotovideo.com, B&H sells cameras, lenses, lighting, drones, computers, monitors, storage, home electronics, and professional A/V and studio gear from most leading brands. They also offer services such as extended protection plans, rentals (through B&H‑branded partners), educational content, and business‑to‑business sales and financing.

A B&H Photo Video charge may appear on your bank or card statement when you purchase equipment or accessories online at bhphotovideo.com, by phone, or in their New York retail store. Charges can be for one‑time purchases, preorders that are billed when items ship, backorders that are charged as they become available, or for services such as extended warranties or professional support plans. You may also see temporary authorization holds when you place an order or update your payment method, and separate charges for tax, shipping, or import duties on international orders.

To verify a B&H charge, start by signing into your account at bhphotovideo.com and checking “Order History” or looking up your order using the order number from your email receipt. Compare the amount and date to your bank statement, and check whether anyone else in your household placed an order using your card. If you still have questions, contact B&H customer service via live chat or at 1‑800‑221‑5743 (U.S.) or +1‑212‑239‑7765 (international), or email through the “Contact Us” page on their website. Common billing issues—such as duplicate charges (often a temporary authorization), cancellations, returns, and refunds—are typically resolved by providing your order number and the last four digits of the card that was used.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to B&H Photo Video.

  1. B&H PHOTO 800-606-6969 800-2215743 NY

Frequently Asked Questions

Why do I see a B&H Photo Video charge on my card if my order hasn’t shipped yet?

B&H usually places an authorization hold when you place an order to verify your payment method. For many items, especially preorders or backorders, the full charge is only captured when the item ships. On your statement, the initial authorization may look like a charge, but it typically falls off within a few business days if the order is not yet billed or is cancelled. You can confirm your order status under “My Account” → “Order History” on bhphotovideo.com.

What are typical amounts I might see from B&H Photo Video on my statement?

B&H charges vary widely because they sell everything from low‑cost accessories under $10 to professional cameras, lenses, and computers costing thousands of dollars. It’s common to see round amounts that match your order total (including tax and shipping), such as $49.99, $199.95, $1,299.00, or larger amounts for multi‑item or business orders. If the amount on your statement doesn’t match any B&H invoice or email receipt, contact their support for an itemized breakdown of the charge.

Does B&H Photo Video have subscriptions or recurring charges?

B&H primarily operates on one‑time purchases and does not generally bill monthly subscription fees like streaming or software services. However, you may see recurring‑style charges if you have multiple separate orders over time, or if you use financing (such as the B&H Payboo card or other promotional financing) that is billed by the bank or issuer, not directly by B&H. If you see a repeating amount each month, check whether it’s actually from B&H or from a financing provider or protection plan listed separately on your statement.

How can I cancel or change a B&H Photo Video order to avoid a charge?

If your order has not yet shipped, you can usually cancel or modify it by logging into your bhphotovideo.com account, going to “Order History,” and selecting the order to request cancellation or chat with a representative. You can also call 1‑800‑221‑5743 with your order number for faster assistance. Once an order has shipped, it generally cannot be cancelled, but you may be able to refuse delivery or return the item under B&H’s return policy, in which case any refund will post back to your original payment method.

How do refunds and returns work for B&H Photo Video purchases?

Most new items purchased from B&H are eligible for return within 30 days of delivery, as long as they’re in like‑new condition with original packaging and accessories (some categories have more restrictive policies or restocking fees). After B&H receives and processes your return, the refund is issued back to the original payment method; it can take several business days for your bank or card issuer to post the credit. You can start a return by logging into your account and using the “Create a Return” option for the relevant order or by contacting customer service for a return authorization.

Why do I see two B&H Photo Video charges for the same order amount?

Often, one of the amounts is a temporary authorization hold and the other is the final captured charge when your order ships. The authorization may remain visible as “pending” for a few days before it disappears, depending on your bank’s processing time. If both amounts have fully posted and not reversed after several business days, contact B&H with your order number and statement screenshot so they can investigate and, if appropriate, request a correction with your payment processor.

How can I verify a B&H Photo Video charge if I checked out as a guest?

If you used guest checkout, search your email (including spam/junk folders) for “B&H Photo Video” or “bhphotovideo.com” to locate your order confirmation or invoice, which will show the exact amount charged. You can also use the “Order Lookup” tool on bhphotovideo.com with your order number and email address. If you don’t have that information, contact B&H support by phone or chat and provide the charge date, amount, and last four digits of your card so they can locate the transaction.

How do I contact B&H Photo Video about an unfamiliar or incorrect charge?

You can reach B&H customer service by phone at 1‑800‑221‑5743 (U.S.) or +1‑212‑239‑7765 (international), or via live chat on bhphotovideo.com during business hours. There is also a contact form and email options under the “Contact Us” section of their website. Having your order number, charge amount, and the last four digits of the card ready will help them quickly verify the transaction and address disputes, billing errors, or questions about returns and refunds.

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