Bannisters Port Stephens

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Bannisters Port Stephens is a luxury coastal boutique hotel in Soldiers Point, New South Wales, offering upscale accommodation, spa services, and multiple dining venues including restaurants by renowned chefs.

Soldiers Point, New South Wales, Australia
bannisters.com.au

About Bannisters Port Stephens

Bannisters Port Stephens is a luxury coastal boutique hotel located at Soldiers Point on the NSW North Coast, Australia. Part of the Bannisters Hotels collection, it offers upscale rooms and suites, many with ocean or bushland views, along with a day spa, infinity-style pool, and several food and beverage venues, including a restaurant by renowned chef Rick Stein. Guests can book direct via bannisters.com.au, by phone, or through third‑party travel sites, and may also purchase gift vouchers, event packages, and add-ons such as spa treatments and dining experiences.

A charge from Bannisters Port Stephens may appear on your bank or card statement when you book accommodation, dine at one of the on-site restaurants or bars, purchase spa services, or buy a gift voucher. Depending on your booking type, you might see a deposit, a full prepayment for non‑refundable rates, or an authorization hold taken at check‑in to cover room charges and incidentals (such as minibar, dining, or spa). If you reserved through an online travel agency, the descriptor may still reference Bannisters or the hotel’s location in Soldiers Point, and some charges may be processed in advance of arrival according to the rate conditions.

To verify or resolve questions about a Bannisters Port Stephens charge, start by checking your recent travel dates, restaurant or bar visits, and any online bookings or gift voucher purchases made via bannisters.com.au. Compare the amount with your booking confirmation or dining/spa receipts and look for statement descriptors such as “BANNISTERS PORT STEPHENS,” “BANNISTERS SOLDIERS POINT,” or similar. If you still have concerns, contact the hotel directly using the phone number or email address listed on the Bannisters Port Stephens page at bannisters.com.au, providing your full name, stay or booking dates, and the last four digits of the card charged; the team can look up your folio, explain the charge, adjust any billing errors, and email itemised invoices on request.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bannisters Port Stephens.

  1. BANNISTERS PORT STEP SOLDIERS POIN AUS

Frequently Asked Questions

Why was I charged by Bannisters Port Stephens before my stay?

Many rate types at Bannisters Port Stephens require either a deposit or full prepayment at the time of booking, particularly advance purchase and non‑refundable offers. If you booked one of these rates directly or via a third‑party site, the charge can appear on your card immediately or within a few days of confirming the reservation. Check your booking confirmation email for payment terms, which will state whether a deposit or full payment is taken in advance.

Why do I see a pending or temporary Bannisters Port Stephens charge on my card?

At check‑in, Bannisters Port Stephens may place a temporary authorization hold on your card to cover your room, tax, and an additional amount for incidentals (such as dining, bar tab, or minibar). This hold is not a final charge and is typically released by your bank a few days after check‑out, once the actual charges are processed. If you used a different card to settle your bill on departure, you may see the hold from the original card alongside the final charge on the new card until the hold is released.

What types of charges can appear from Bannisters Port Stephens besides the room rate?

In addition to nightly accommodation, your statement may show charges for on-site dining (including the Rick Stein restaurant and other hotel venues), bar tabs, spa treatments, minibar purchases, and event or wedding services. Gift vouchers purchased online via bannisters.com.au or over the phone are also processed through the property and will usually display the Bannisters Port Stephens name or a similar descriptor. All of these items are consolidated on your final folio if they were charged to your room.

How can I get a copy of my Bannisters Port Stephens invoice or itemised charges?

If you need to verify a charge, you can request an itemised tax invoice from the hotel’s reception or reservations team. Contact Bannisters Port Stephens via the email address or phone number listed on their official website and provide your full name, stay dates, and booking reference if available. They can resend your folio, including room, restaurant, bar, and spa line items, so you can match each amount to the charge on your statement.

How do I change or cancel a booking that led to this Bannisters Port Stephens charge?

To modify or cancel a reservation made directly with Bannisters, contact the hotel’s reservations team or use the link provided in your confirmation email, keeping in mind the specific cancellation policy attached to your rate. If you booked through an online travel agency (such as Booking.com or Expedia), changes and cancellations usually must be handled through that platform, and their terms will apply. Non‑refundable or advance purchase rates often cannot be cancelled without a fee, even if you have not yet stayed.

Can I get a refund for a Bannisters Port Stephens charge I don’t recognise or for a cancelled stay?

First, confirm whether anyone in your household or travel party used your card for a booking, dining, or spa visit at Bannisters Port Stephens on or around the date of the charge. If you believe the charge is in error or if you cancelled within the permitted window, contact the hotel directly with your booking details so they can review and, if appropriate, process an adjustment or refund. For bookings made via third‑party websites, refunds must typically be requested through that service, subject to the rate’s cancellation rules.

What amounts are typical for Bannisters Port Stephens charges?

Statement amounts commonly reflect nightly room rates (which vary by room type, season, and day of week), combined folio totals for multi‑night stays, or rounded figures from restaurant, bar, and spa bills including any gratuities added. You may also see neat round numbers for gift vouchers (for example, $100, $250, or $500 AUD) purchased online. Temporary authorization holds at check‑in are often higher than your base nightly rate, as they include an allowance for incidentals and are later adjusted to the actual spend.

How do I contact Bannisters Port Stephens about a billing question or disputed charge?

Visit bannisters.com.au and navigate to the Bannisters Port Stephens section to find the direct phone number and email address for the property or its reservations team. When you reach out, include your full name, the exact charge amount, the date it appeared on your statement, and any booking reference or stay dates you have. The hotel can investigate the transaction, explain what it relates to, correct any mistakes, and advise you on next steps if you still wish to dispute the charge with your card issuer.

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