Bay Travel Group

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Bay Travel Group is an Australian corporate and leisure travel management agency providing flight bookings, holiday packages, and comprehensive travel services for business and individual clients.

St Leonards, New South Wales, Australia
baytravelgroup.com.au

About Bay Travel Group

Bay Travel Group is an Australian-owned corporate and leisure travel management agency based in St Leonards, New South Wales. They specialise in end‑to‑end travel planning, including domestic and international flight bookings, hotel and apartment accommodation, car hire, group travel, conference and incentive trips, and tailor‑made holiday packages. For business clients, Bay Travel Group provides dedicated travel consultants, negotiated corporate fares, travel policy management, and 24/7 support; for leisure travellers, they offer personalised itineraries, cruise packages, tours, travel insurance assistance, and visa guidance.

A Bay Travel Group charge may appear on your bank or card statement when you book flights, accommodation, package holidays, car rentals, travel insurance, or any other travel services through them or through a corporate travel program they manage. Charges can be one‑off payments for a specific trip, split into multiple transactions (for example, separate airline and service fees), or recurring if your company has ongoing monthly billing for corporate travel services. You might also see pre‑authorisation holds for hotels, car rentals, or certain airfares, as well as balance adjustments when itinerary changes, cancellations, credits, or partial refunds are processed.

If you’re unsure about a Bay Travel Group charge, start by checking recent travel bookings, corporate travel approvals, or any holiday packages you may have requested. Look for confirmation emails and invoices from Bay Travel Group in your inbox (including spam/junk) using keywords like “Bay Travel Group” or “itinerary”, and compare the total and dates with the charge on your statement. To resolve questions, contact them via the enquiry or contact form at baytravelgroup.com.au or through your usual corporate travel consultant, have your booking reference and the exact transaction amount/date ready, and ask for a copy of the invoice or a breakdown of charges. Many billing issues—such as duplicate charges, name changes, or cancelled trips—can be fixed by your consultant, who can also advise on eligibility for refunds, credits, or changes under airline and supplier fare rules.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bay Travel Group.

  1. BAY TRAVEL +6197510100 AU
  2. UBER* TRIP +61287654321 AUS

Frequently Asked Questions

Why do I see a Bay Travel Group charge on my card if my employer handles travel?

Bay Travel Group manages corporate travel for many Australian businesses, so your flights, hotels, and other trip components may be booked through their system even if you requested travel via an internal company portal or travel coordinator. In these cases, the charge can appear directly under “Bay Travel Group” (or a similar descriptor) on your statement instead of your employer’s name. Check your corporate travel approval or itinerary to confirm that the trip was arranged through them, and contact your company’s travel manager or Bay Travel Group if you need an itemised breakdown.

What types of amounts does Bay Travel Group typically charge?

Common charges include full airfare totals (which can range from a few hundred to several thousand AUD), hotel prepayments or deposits, service/booking fees (often from around AUD $20–$60 per ticket for corporate bookings), and package holiday totals combining flights, accommodation, and tours. You may also see smaller adjustment amounts when a ticket is reissued, a change fee is applied, or a partial refund or credit is processed. Sometimes multiple separate transactions will appear for the same trip—such as one for airfares and another for land arrangements or service fees.

Why do I see multiple Bay Travel Group charges for one trip?

A single trip can generate several separate charges because flights, hotels, car hire, and service fees may be processed individually. For example, your airfare might be charged at ticketing, while accommodation or tour components are charged when confirmed or prepaid, and service fees may appear as a distinct line item. If you changed dates or routes, you may also see additional charges for fare differences or change fees. An itemised invoice from Bay Travel Group will show how each transaction relates to your booking.

How can I cancel or change a booking made through Bay Travel Group?

To cancel or modify a booking, contact Bay Travel Group directly through your assigned travel consultant or via the contact details on your confirmation email, or use the contact form on baytravelgroup.com.au with your booking reference. They will advise what is possible under the airline, hotel, or supplier fare rules, including any change or cancellation fees and whether a refund or travel credit is available. For corporate travellers, your company’s travel policy may also set additional rules, so it’s best to speak with your internal travel approver as well.

How do refunds and travel credits work for Bay Travel Group bookings?

Refunds depend on the fare conditions and supplier policies for your ticket or package—many discounted airfares are non‑refundable but may allow credits or changes with a fee. When a refund is approved, it can take several business days to several weeks for airlines and other suppliers to return funds, after which Bay Travel Group passes the amount back to your original payment method. In some cases you may receive a travel credit instead of a cash refund, which Bay Travel Group can apply to a future booking under the same traveller’s name. Always request written confirmation of the refund or credit details, including any expiry dates or conditions.

Why is there a pending or temporary Bay Travel Group or travel-related charge on my account?

Some bookings involve pre‑authorisation holds or pending transactions, especially for hotels and car rentals linked to your Bay Travel Group itinerary. These holds are used to verify your card or secure a booking and may not match the final amount you pay. Once the supplier confirms the final charge, the hold is either converted into a posted transaction or automatically released by your bank, typically within a few business days. If a pending amount doesn’t clear or update, contact both your bank and Bay Travel Group with the booking details.

How can I get a copy of my Bay Travel Group invoice or confirm what a charge includes?

You can request a copy of your invoice by contacting Bay Travel Group via the email or phone details in your original confirmation, or through the contact form at baytravelgroup.com.au, including your full name, travel dates, and any booking reference. The invoice will itemise airfares, taxes, fees, accommodation, and other services, making it easier to match each line with charges on your bank statement. Corporate travellers can often access invoices or trip summaries through their organisation’s travel portal or by asking their internal travel coordinator.

What should I do if I don’t recognise a Bay Travel Group charge or suspect it’s incorrect?

First, check with family members, colleagues, or your company’s travel coordinator to ensure no one booked travel on your behalf using your card. Search your email (including spam) for any recent travel confirmations or quotes from Bay Travel Group that match the amount or date. If you still can’t identify it, contact Bay Travel Group directly with the exact amount, date, and the name shown on the card so they can look up the transaction; if they confirm there is no matching booking, report the charge to your bank or card issuer as potential fraud.

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