Big Easy Walking Tours

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Big Easy Walking Tours is a New Orleans–based tour company offering guided walking tours, pub crawls, ghost tours, and custom city experiences led by local guides and musicians.

New Orleans, Louisiana, United States
bigeasywalkingtours.com

About Big Easy Walking Tours

Big Easy Walking Tours is a locally owned and operated tour agency in New Orleans, Louisiana that specializes in immersive walking and driving tours showcasing the city’s history, nightlife, music, and culture. Founded by cultural historian and jazz musician Quay Frazier, the company offers experiences such as Frenchmen Street live music pub crawls, ghost and haunted pub crawls, jazz-focused city tours, and custom private itineraries for individuals and groups. Their tours are led by locals—often working musicians—who provide insider context on New Orleans’ neighborhoods, music venues, and haunted history, aiming to help visitors “live like a local” during their stay. ([bigeasywalkingtours.com](https://bigeasywalkingtours.com/?utm_source=openai))

A charge from this merchant typically appears after booking a tour, pub crawl, or private experience in New Orleans, either directly through their website or via third‑party platforms like GetYourGuide, Eventbrite, or other online booking partners. Depending on the product, charges may be one‑time payments for specific tour dates, prepayments processed days or weeks before the event, or same‑day charges when you book closer to the tour time. In some cases, you may see multiple line items if you booked for several guests, added upgrades, or made separate reservations for different experiences. ([getyourguide.com](https://www.getyourguide.com/big-easy-walking-tours-s233337/?utm_source=openai))

If you have questions about a Big Easy Walking Tours charge, start by checking your email for booking confirmations from their own site or from any marketplace where you might have booked; these typically list the operating company name as Big Easy Walking Tours or Big Easy Walking Tours LLC. You can also compare the transaction date and amount to the date and ticket price of any tours you or a traveling companion attended. For further help, contact them via the phone number or contact form on their website, providing your name, email used at booking, and tour date so they can locate your reservation and clarify or adjust charges when appropriate. ([bigeasywalkingtours.com](https://bigeasywalkingtours.com/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Big Easy Walking Tours.

  1. Big easy w* big easy w

Frequently Asked Questions

Why do I see a charge from Big Easy Walking Tours on my card statement?

You’re likely seeing this charge because you or someone in your party booked a tour or pub crawl in New Orleans—such as a Frenchmen Street live music pub crawl, ghost/haunted pub crawl, or a custom city tour—either directly on bigeasywalkingtours.com or via a partner site like GetYourGuide or Eventbrite. Match the charge date and amount with your tour confirmation email to verify the purchase. ([getyourguide.com](https://www.getyourguide.com/big-easy-walking-tours-s233337/?utm_source=openai))

What kinds of amounts does Big Easy Walking Tours typically charge?

Typical charges correspond to ticket prices for their public tours (often in the roughly $20–$80 per-person range depending on the specific experience) or higher totals if you booked private or custom group tours. Your total may include multiple guests, taxes, and any add‑ons, so it’s normal for group bookings to show as a single larger charge. ([bigeasywalkingtours.com](https://bigeasywalkingtours.com/?utm_source=openai))

Could I be charged by Big Easy Walking Tours even if I didn’t attend the tour?

Yes. Many experiences require prepayment and follow a cancellation window. If you booked and did not cancel within the stated time frame—or did not show up—the charge may still apply according to their and the marketplace’s cancellation policies. Review the cancellation terms in your confirmation email or on the platform where you booked. ([getyourguide.com](https://www.getyourguide.com/big-easy-walking-tours-s233337/?utm_source=openai))

How do I change, cancel, or reschedule a Big Easy Walking Tours booking?

To change or cancel, first find your confirmation email and follow the manage‑booking link or instructions from the platform where you purchased (Big Easy Walking Tours’ website, GetYourGuide, Eventbrite, etc.). If you booked directly, you can also reach out via the contact form or phone number on bigeasywalkingtours.com with your name, booking reference, and tour date to request a change or cancellation, subject to their cancellation policy. ([bigeasywalkingtours.com](https://bigeasywalkingtours.com/?utm_source=openai))

How can I request a refund for a Big Easy Walking Tours charge?

Start by checking the refund and cancellation policy in your confirmation email. If your situation qualifies (for example, a tour operator cancellation or a timely cancellation within the allowed window), contact either the booking platform or Big Easy Walking Tours directly using the support channels listed in your confirmation. Provide your booking reference, the last four digits of the charged card, and details of the issue so they can review and process any eligible refund. ([getyourguide.com](https://www.getyourguide.com/big-easy-walking-tours-s233337/?utm_source=openai))

What should I do if my tour with Big Easy Walking Tours was canceled or did not run as scheduled?

If your tour was canceled or a guide did not show, document what happened (time, location, and any messages received) and then contact the booking platform or Big Easy Walking Tours as soon as possible. Use the phone number or contact form on their website and attach screenshots of confirmations and any correspondence; they can verify the disruption and discuss rescheduling or refund options based on their policies. ([bigeasywalkingtours.com](https://bigeasywalkingtours.com/?utm_source=openai))

How can I verify that a Big Easy Walking Tours charge is legitimate and not fraud?

Check whether you, a family member, or a travel companion booked a New Orleans tour around the transaction date, and look for emails from Big Easy Walking Tours, GetYourGuide, Eventbrite, or similar providers under the same cardholder name or email. If you still don’t recognize it after checking all bookings and receipts, contact your card issuer for fraud review and also reach out to Big Easy Walking Tours with the date and amount so they can confirm whether a reservation exists under your details. ([getyourguide.com](https://www.getyourguide.com/big-easy-walking-tours-s233337/?utm_source=openai))

How can I contact Big Easy Walking Tours about a billing question?

You can contact Big Easy Walking Tours through the contact form or the phone number listed on bigeasywalkingtours.com. When you reach out, include your full name, the email used for booking, your tour name and date, and the exact amount and date of the charge so they can quickly locate your reservation and address any billing concerns. ([bigeasywalkingtours.com](https://bigeasywalkingtours.com/?utm_source=openai))

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