Bloomex

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Bloomex is an online florist and gift retailer that sells floral arrangements, plants, and gift hampers through its websites and phone channels, with centralized production and courier delivery across multiple countries including Australia.

Ottawa, Ontario, Canada
bloomex.com.au
Owned by Bloomex Inc.

About Bloomex

Bloomex is an online florist and gifting company that sells fresh flower arrangements, plants, gift hampers, balloons, and holiday-themed gifts. Operating with a centralized production model and courier delivery, Bloomex services multiple countries, including Australia via bloomex.com.au, while its head office is based in Ottawa, Ontario, Canada. Orders are placed primarily through the website or by phone, and the business focuses on budget-friendly bouquets, same‑day or next‑day delivery in many metro areas, and seasonal promotions for occasions like birthdays, anniversaries, Valentine’s Day, and Mother’s Day.

A Bloomex charge may appear on your bank or card statement when you or someone in your household places an order for flowers or gifts through bloomex.com.au or via their phone ordering line. The amount can include the flower arrangement or hamper, a delivery fee, and any extras such as vases, chocolates, or greeting cards. You may also see charges for upgraded delivery options (e.g., same‑day or specific‑time windows) or for repeat/standing orders that you arranged in advance for corporate events or recurring occasions. In some cases, you might see a small pending or temporary authorization when you first place an order or update your payment method, which should drop off once the final charge is processed.

If you’re unsure about a Bloomex charge, start by checking your email for an order confirmation from bloomex.com.au around the transaction date, and review any gifts you may have sent recently. Log in to your Bloomex account (if you created one) to view your order history and invoices, or use the “Track Order” or “My Orders” section on their website with your email and order number. For billing questions, delivery issues, or refund requests, contact Bloomex customer service using the phone number, contact form, or live chat listed on the bloomex.com.au “Contact Us” page. Have your order number, the exact charge amount, and the last four digits of the card ready—this speeds up resolving common issues such as duplicate charges, late deliveries, or incorrect items.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bloomex.

  1. BLOOMEX PTY LTD\UNIT 9 12/18 VICTORIA ST
  2. WWW.BLOOMEX.COM.AU +61180090514 AU

Frequently Asked Questions

Why did I get a Bloomex charge from Ottawa or Canada when I ordered in Australia?

Bloomex’s head office and some payment processing operations are based in Ottawa, Ontario, Canada, so your statement may list the location as Ottawa or show an international merchant reference, even for orders placed on bloomex.com.au. The order itself is fulfilled through the Australian website and delivery network, but the billing descriptor can still reference the Canadian headquarters. This is normal and does not change your pricing or currency, which should be charged in Australian dollars for orders placed on bloomex.com.au.

What are typical Bloomex charges and what’s included in the total amount?

Most Bloomex orders combine the price of the bouquet or gift (often in the AU$30–AU$120 range) with a delivery fee and any optional add‑ons such as vases, chocolates, wine (where permitted), or balloons. Your total can also include surcharges for same‑day delivery, weekend or holiday delivery, or delivery to remote locations. The full breakdown of item prices, delivery fees, taxes, and discounts appears on your online checkout page and in your email confirmation invoice.

Why do I see two Bloomex charges or a small pending amount on my card?

Bloomex’s payment processor may place a temporary authorization hold when you submit your order to verify that your card is valid and has sufficient funds. This pending amount can look like an extra charge but usually disappears automatically within a few business days, leaving only the final captured amount. If you see two settled (non‑pending) Bloomex charges for the same order, contact Bloomex support with your order number and a screenshot of the statement so they can investigate and reverse any duplicate billing if applicable.

Does Bloomex offer subscriptions or recurring flower deliveries, and how can I stop them?

Most Bloomex orders are one‑time purchases, but some customers set up recurring or pre‑scheduled deliveries for events such as corporate functions, birthdays, or anniversaries. If you arranged a repeating order (for example, monthly flowers or annual birthday flowers), it may generate automatic charges on the agreed schedule. To pause, modify, or cancel these future deliveries, log in to your Bloomex account or contact customer service with your order details and requested changes before the next scheduled delivery date is processed.

How can I cancel a Bloomex order and will I still be charged?

Bloomex generally allows order changes or cancellations only if the arrangement has not yet entered production or been dispatched for delivery. Because many orders are prepared on short notice, especially for same‑day delivery, you should contact Bloomex immediately via phone or live chat with your order number if you need to cancel. If the order is already being made or has left the facility, cancellation may not be possible, and the full amount may still be charged, though customer service can advise on any partial options available in your case.

How do I request a refund or replacement from Bloomex if there is a problem with my order?

If your flowers arrive late, damaged, or significantly different from what you ordered, Bloomex typically handles concerns through their customer service team, who may offer a replacement, store credit, or partial refund depending on the situation. Take clear photos of the arrangement as received and contact them via the support channels listed on bloomex.com.au within the timeframe noted in their terms and conditions. Provide your order number, delivery date, and a description of the issue so they can assess and process a resolution more quickly.

How can I verify which order a specific Bloomex charge is for?

Match the transaction date and amount on your bank or card statement with the order confirmation email you received from Bloomex around that time. If you have an account, sign in to bloomex.com.au and check your order history for a total that matches the charge, including delivery and add‑ons. If you checked out as a guest or can’t find the email, contact Bloomex support with the charge amount, date, and the last four digits of the card so they can locate the order in their system.

What should I do if I don’t recognize a Bloomex charge at all?

First, ask family members or colleagues with access to the same card if they placed a flower or gift order through bloomex.com.au around the date of the charge. If no one recognizes it, contact Bloomex directly with the transaction details so they can look up the order and confirm who it was addressed to and where it was delivered. If Bloomex cannot locate a corresponding order or you suspect unauthorized use of your card, report the transaction to your bank or card issuer and follow their dispute or fraud‑protection process.

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