Boian Surgical Pty Ltd is an Australian-owned importer, wholesaler and retailer of medical and healthcare products, supplying pharmaceuticals, medical consumables, equipment and personal health devices to aged care facilities, clinics, pharmacies and consumers across Australia.
Boian Surgical Pty Ltd is an Australian-owned medical and healthcare supplier based in Padstow, New South Wales. The company operates as an importer, wholesaler, and retailer of pharmaceuticals, medical consumables, clinical equipment, and personal health devices. Boian Surgical services aged care facilities, GP and specialist clinics, pharmacies, allied health providers, and individual consumers across Australia through direct account sales and online ordering at boian.com.
A charge from Boian Surgical Pty Ltd may appear on your bank or card statement after you purchase medical supplies, pharmaceuticals (where allowed), or healthcare equipment either online, over the phone, or via a business account. Facilities and clinics may see regular or repeat charges if they place ongoing orders or have scheduled deliveries for consumables. Consumers might see charges for one-time purchases such as blood pressure monitors, wound care supplies, mobility aids, or personal health products, and clinics or pharmacies may see consolidated invoices billed periodically. In some cases, you may see a pending or small temporary authorization when you first place an order or update your payment details.
If you don’t recognize a Boian Surgical charge, start by checking recent orders made through your workplace, clinic, pharmacy account, or household (family members may have ordered medical items). Look for order confirmations or tax invoices sent from boian.com to your email or practice management system. To resolve questions, contact Boian Surgical using the details on their website (boian.com), providing the exact amount, date, and last four digits of the card charged so they can locate your invoice. Common issues—such as duplicate orders, incorrect quantities, or returns of unopened products—are typically handled through their customer service or accounts department, in line with Australian consumer law and any terms listed on your invoice or supply agreement.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Boian Surgical Pty Ltd.
You’ll usually see a charge from Boian Surgical Pty Ltd after purchasing medical or healthcare products through their website, over the phone, or via a business supply account. Aged care facilities, clinics, and pharmacies may see regular charges tied to restocking consumables, while consumers may see one-off purchases such as diagnostic devices, wound care items, or mobility aids. Check recent orders, purchase orders, or invoices associated with your workplace or household to confirm.
What are common charge amounts I might see from Boian Surgical?
Charge amounts from Boian Surgical vary widely depending on the type and volume of products ordered—ranging from relatively small orders of personal medical devices to larger invoices for clinic or aged-care facility stock. Business customers may see consolidated charges for multiple items on a single invoice, while consumer orders are typically billed per transaction. Comparing the statement amount with quotes, purchase orders, or email invoices from Boian can help you match the charge to a specific order.
Does Boian Surgical use subscriptions or recurring billing?
Boian Surgical does not typically operate like a streaming or app subscription service; most charges are for specific orders. However, clinics, pharmacies, or facilities with regular supply arrangements may have recurring or scheduled orders, which can result in periodic, repeated charges (for example, monthly or as per a standing order). If you’re seeing repeated charges, ask your practice manager, procurement officer, or accounts team whether a standing supply agreement or recurring purchase order is in place with Boian.
Why do I see a pending or small temporary charge from Boian Surgical?
You may see a pending transaction or a small temporary authorization when placing an order or updating your payment details with Boian Surgical. This is commonly used by payment processors to verify that your card is valid and has available funds before the order is finalized. These authorizations should either convert into the final invoice amount once the order is processed or disappear from your statement within a few business days if the order was not completed.
How can I cancel or change an order with Boian Surgical?
If you need to cancel or modify an order, contact Boian Surgical as soon as possible using the phone number or contact form provided on boian.com, referencing your order or invoice number. For business accounts, cancellation may depend on whether goods have already been picked, packed, or dispatched under your supply terms. For consumer purchases, changes are usually only possible before the order ships, so acting quickly and providing precise details (products, quantities, and delivery address) is essential.
How do I request a refund or return products to Boian Surgical?
Refunds and returns with Boian Surgical are generally handled through their customer service or accounts department, and must comply with Australian consumer law and any conditions stated on your invoice. Many medical and pharmaceutical products have strict return conditions (for example, items may need to be unopened, in original packaging, and stored correctly), and some products may not be returnable for safety and regulatory reasons. To start a return or refund request, contact them via the details on boian.com with your invoice number, product details, and reason for return so they can advise on eligibility and next steps.
How do I contact Boian Surgical about a charge I don’t recognize?
Visit boian.com and use the contact information provided (such as their phone number, email address, or online enquiry form) to reach their customer service or accounts team. When you contact them, have your bank statement handy and provide the transaction date, exact amount, and the name on the card, so they can search their system for a matching order or invoice. If the purchase was made through a clinic, pharmacy, or aged-care facility, you may also need to provide your facility name or account details.
What should I do if the Boian Surgical charge is on a work or facility card?
If the charge appears on a corporate, clinic, pharmacy, or aged-care facility card, first speak with your practice manager, nursing unit manager, or procurement/accounts department, as they may have placed or approved the order. Ask them to check recent purchase orders, standing orders, and invoices from Boian Surgical that match the amount and date of the charge. If it still cannot be identified, your accounts team can then contact Boian directly with your organization’s account details to clarify the transaction.