BrandPro

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BrandPro is an Australian promotional products and custom-branded merchandise supplier serving businesses, government, and community organisations nationwide.

Fyshwick, Australian Capital Territory, Australia
brandpro.com.au
Owned by BrandNet Group

About BrandPro

BrandPro is an Australian promotional products and custom-branded merchandise supplier based in Fyshwick, ACT. As part of the BrandNet Group, they’ve spent around 30 years supplying branded products, challenge coins, event merchandise, uniforms, and corporate gifts to government, defence, education, corporate, and community clients across Australia. Their Canberra showroom is located at 65 Kembla Street, Fyshwick ACT 2609, and they can be contacted on (02) 6123 2940 during business hours. BrandPro offers a large online catalogue at brandpro.com.au and supports custom sourcing and design for organisations that need tailored merchandise solutions. ([brandpro.com.au](https://brandpro.com.au/?utm_source=openai))

A BrandPro charge on your bank or card statement typically relates to an order for promotional items or custom-branded merchandise placed via their website, over the phone, or through an account manager. This might include one‑off event merchandise, bulk apparel orders, challenge coins or medallions, or branded accessories for staff, members, or fundraising campaigns. Because many items are produced to order, you may see a single consolidated charge that covers product cost, branding/decoration, setup, and freight. Some customers with ongoing arrangements may be billed on a recurring basis for repeat stock or campaign runs, and you may also see a temporary authorisation when a card is first validated before final invoicing. ([brandpro.com.au](https://brandpro.com.au/?utm_source=openai))

If you’re not sure why BrandPro appears on your statement, first check your email for quotes, order confirmations, or invoices from brandpro.com.au or from a BrandPro/BrandNet account manager, and review recent events, campaigns, or uniforms your organisation ordered. To verify a charge, you can contact BrandPro directly via their Support Form or by calling (02) 6123 2940 during ACT business hours; have the transaction date, amount, and the name of your organisation ready so they can look up your order. For issues like suspected duplicate billing, incorrect amounts, or questions about faulty goods, BrandPro’s FAQ notes that they will refund or exchange faulty or damaged products reported within a reasonable time (typically 7 days) but generally cannot accept change‑of‑mind returns on custom‑branded items, and once an approved order is in production it usually cannot be cancelled. If you still can’t link the payment to a legitimate order after speaking with them, contact your bank or card issuer to dispute the transaction. ([brandpro.com.au](https://brandpro.com.au/contact-us/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BrandPro.

  1. ABS*BRANDPRO-W363325

Frequently Asked Questions

What types of purchases usually result in a BrandPro charge on my card?

Most BrandPro charges come from orders of custom promotional products such as apparel, challenge coins, medallions, lanyards, drinkware, bags, and event merchandise placed via brandpro.com.au or through one of their account managers. The amount you see often represents a consolidated invoice covering product, decoration (printing or engraving), setup fees, and shipping for your organisation’s campaign, event, or uniform order. ([brandpro.com.au](https://brandpro.com.au/?utm_source=openai))

Does BrandPro offer subscriptions or recurring billing, and why might I see repeat charges?

BrandPro mainly operates on a quote‑and‑order basis rather than public consumer subscriptions, but some organisations set up ongoing programs (for example, regular uniform replenishments or recurring event merchandise) that are billed periodically. In those cases, you may see repeat charges that correspond to separately approved purchase orders or call‑off orders under a broader agreement, rather than an automatically renewing consumer subscription. If you’re seeing regular charges you don’t recognise, contact your internal purchasing team and then BrandPro support with your invoice or PO numbers. ([brandpro.net.au](https://www.brandpro.net.au/home.html?utm_source=openai))

What are typical BrandPro order amounts I might see on my statement?

BrandPro’s catalogue includes low‑cost items from around A$1–A$3 per unit (for simple tote bags or pens) up to A$50+ per unit for premium apparel or gift items, but most statement charges reflect the total value of a bulk branded order. It’s common for business and government customers to see single charges in the hundreds or thousands of dollars once quantity, decoration, and freight are included. To confirm exactly what your amount covers, refer to the quote or invoice issued for your order or request a copy from their support team. ([brandproshop.com](https://www.brandproshop.com/?utm_source=openai))

Why do I see a pending or small temporary BrandPro charge that later disappears?

BrandPro processes online card payments through BrainTree, a third‑party payment gateway, which may place a temporary authorisation on your card when validating the payment method. Their FAQ notes that credit card details are handled by BrainTree and are cleared once the transaction is approved, and temporary authorisations should drop off automatically after your bank releases the hold. If a pending BrandPro amount does not clear within several business days, contact your bank first, then reach out to BrandPro with the date and authorisation amount so they can investigate. ([brandpro.com.au](https://brandpro.com.au/faq/?utm_source=openai))

How can I cancel or change a BrandPro order to avoid additional charges?

According to BrandPro’s FAQ, once an order has been approved and entered into production, it generally cannot be cancelled and the customer will be charged the quoted cost. If you need to amend quantities, artwork, or shipping details, you should contact BrandPro immediately—ideally before giving final artwork and production approval—using their Support Form or by calling (02) 6123 2940. Changes requested after production has started may not be possible or may incur extra costs according to the revised quote. ([brandpro.com.au](https://brandpro.com.au/faq/?utm_source=openai))

What is BrandPro’s refund and return policy if I think I was charged for faulty goods?

BrandPro states that they will exchange or refund faulty or damaged goods within a reasonable time (typically 7 days) from when the customer accepts delivery, provided you notify them promptly and the issue is verified. However, custom‑made or branded goods generally cannot be returned for change of mind. If you believe your order was defective or not as approved, contact BrandPro with photos, your invoice number, and details of the fault so they can assess and arrange a replacement or refund where applicable. ([brandpro.com.au](https://brandpro.com.au/faq/?utm_source=openai))

How do I contact BrandPro to verify a charge or get a copy of my invoice?

You can reach BrandPro by phone on (02) 6123 2940 during their trading hours (Monday–Thursday 09:00–17:00, Friday 09:00–16:30 AEST) or visit their showroom at 65 Kembla Street, Fyshwick ACT 2609. For order‑specific questions, including invoice copies or charge verification, use the Support Form linked on their Contact Us page and provide your organisation name, approximate order date, and the exact amount charged so they can quickly locate your transaction. ([brandpro.com.au](https://brandpro.com.au/contact-us/?utm_source=openai))

I have an old BrandPro quote—why is the amount on my statement different from the original quote?

BrandPro notes that quotes are typically valid for 30 days; after that, pricing may change due to supplier costs, currency movements, or specification changes. If your order was placed after the quote expired, or if quantities, branding method, or freight options were updated during final approval, the invoiced amount on your statement may differ from the original estimate. Compare your final order confirmation to the initial quote, and if anything still looks wrong, contact BrandPro with both documents so they can review and explain the difference. ([brandpro.com.au](https://brandpro.com.au/faq/?utm_source=openai))

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