Question 1

Why does my statement show a charge from “SG*APP-BREEZE” or “SG BreezeApp”?

Accepted Answer

Breeze Wellbeing’s subscription payments can process under different merchant strings depending on region and payment route. Users have reported descriptors such as “Breeze Wellbeing,” “Breeze Mental Health,” “Breeze App,” and “SG BreezeApp.”([reddit.com](https://www.reddit.com/r/CPTSD/comments/1m7xq78/breezewellbeing_scam/))  The “SG*APP-BREEZE” line on your statement is very likely this same Breeze Wellbeing mental health app, with “SG*” indicating a processor or country prefix and “APP-BREEZE” referring to the Breeze app itself.

Question 2

What subscription plans does Breeze Wellbeing typically charge for?

Accepted Answer

Breeze Wellbeing commonly markets a low‑cost or $1 introductory period that rolls into a recurring subscription. App‑store subscriptions are often billed weekly (e.g., around $5.99 per week after a 7‑day trial), while website plans and promotions are frequently around $29.99 per month following a short trial.([play.google.com](https://play.google.com/store/apps/details?hl=en-US&id=com.basenjiapps.breeze&utm_source=openai))  Exact pricing can vary by country, currency, and current offer, so you should confirm the active plan inside the app or on their website.

Question 3

How can I cancel my Breeze Wellbeing subscription so I stop getting charged?

Accepted Answer

To cancel, you must use the same channel where you started the subscription. If you subscribed through the Apple App Store or Google Play, go to your device’s subscription settings, find “Breeze” or “Breeze Wellbeing,” and select Cancel.([support.breeze-wellbeing.com](https://support.breeze-wellbeing.com/?utm_source=openai))  If you subscribed on breeze-wellbeing.com, you can cancel from their website (using a magic‑link login) or by following the “How to cancel Breeze Wellbeing website subscription” steps in their help center.([support.breeze-wellbeing.com](https://support.breeze-wellbeing.com/?utm_source=openai))  Always take screenshots of your cancellation confirmation for your records.

Question 4

I deleted the Breeze app but still see charges. What should I do?

Accepted Answer

Deleting the Breeze app does not cancel an active subscription. Breeze’s own help center notes that subscriptions continue until they’re canceled through the app store or website account settings.([support.breeze-wellbeing.com](https://support.breeze-wellbeing.com/?utm_source=openai))  Check your Apple/Google subscriptions and any Breeze web account, cancel any active plan, then monitor your next statement. If charges continue after confirmed cancellation, contact Breeze support and your bank to dispute the extra payments.

Question 5

Can I get a refund for a Breeze Wellbeing charge I didn’t intend to authorize?

Accepted Answer

Refunds are not guaranteed and are governed by Breeze’s general subscription and refund terms, which state that subscriptions renew automatically unless canceled ahead of time.([breeze-wellbeing.com](https://breeze-wellbeing.com/general-subscription-terms/?utm_source=openai))  Some users report obtaining refunds after promptly contacting Breeze support with an explanation and proof they did not intend to continue, while others have had requests refused. If you feel you were misled or charged without clear consent, escalate to your card issuer and request a dispute or chargeback with all supporting documentation.

Question 6

How do I contact Breeze Wellbeing about a billing issue?

Accepted Answer

You can reach Breeze Wellbeing via the contact options listed on breeze-wellbeing.com (including their contact form and links to the help center) or via the support links inside the app.([support.breeze-wellbeing.com](https://support.breeze-wellbeing.com/?utm_source=openai))  When you write, include the email address you used in the app, screenshots of the charge and any trial/offer page, and a clear request (e.g., cancellation plus refund review) to speed up resolution.

Question 7

Why was I charged multiple small amounts like $1.00 or $1.95 by Breeze around the same time?

Accepted Answer

Users have reported that starting a trial with Breeze can trigger several small authorizations (for example, around $1.00, $0.95, or $1.95) to verify the card and set up billing, sometimes alongside the main trial fee.([reddit.com](https://www.reddit.com/r/CPTSD/comments/1m7xq78/breezewellbeing_scam/))  Some of these may appear as pending and then fall off. If any of them post and you did not understand or agree to them, you can raise the issue with Breeze support and, if necessary, your bank.

Question 8

How can I confirm which account or device a Breeze Wellbeing charge is linked to?

Accepted Answer

First, check all Apple IDs and Google accounts you and your family use for any active Breeze subscription in the Subscriptions section. Then search your email inboxes (including spam) for receipts or messages from Breeze Wellbeing or Basenji Apps.([play.google.com](https://play.google.com/store/apps/details?hl=en-US&id=com.basenjiapps.breeze&utm_source=openai))  If you still cannot identify the account, contact Breeze via their help center with the last four digits of the card, the billing amount, date, and descriptor (e.g., “SG*APP-BREEZE”) so they can locate the subscription in their system.

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