BrightSky Australia is a social enterprise that supplies continence, wound care, nutritional and other healthcare products primarily for people living with spinal cord injury and other disabilities, including NDIS participants.
Owned by ParaQuad NSW (The Paraplegic and Quadriplegic Association of NSW)
About BrightSky
BrightSky Australia is a social enterprise healthcare supplier based in Newington, NSW, operated in connection with Spinal Cord Injuries Australia (SCIA). They specialise in continence, wound care, nutritional supplements, and a wide range of daily living and medical consumables for people with spinal cord injury, other physical disabilities, and chronic health conditions. BrightSky is also a registered NDIS provider and works closely with government-funded schemes, clinicians, and case managers to deliver products via online orders, phone orders, and scheduled deliveries across Australia.
A BrightSky charge typically appears on a bank or card statement when you (or someone you support) has purchased healthcare products through brightsky.com.au, by phone, or via a standing (recurring) order. Charges may relate to one-off purchases of continence or wound care products, regular monthly re-supply orders, co-payments or gap payments for NDIS-funded items, or purchases made after a trial or sample period is converted into an ongoing order. You might also see separate charges when orders are split into multiple shipments, when backordered items are later dispatched, or when a saved card is used for an automatic reorder you previously set up with BrightSky.
To verify a BrightSky charge, start by checking your email for order confirmations or tax invoices from brightsky.com.au for the same date and amount, and review any NDIS or funding-plan documentation that references BrightSky as a supplier. If you have an online BrightSky account, log in to review order history, saved payment methods, and any recurring or standing orders. For questions, contact BrightSky using the phone number or contact form listed on brightsky.com.au, have your order number or NDIS participant details ready, and ask them to confirm the transaction details; they can resend invoices, explain funding versus out‑of‑pocket components, adjust or cancel future deliveries, and assist with refunds or credits where appropriate.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BrightSky.
Why did I receive a charge from BrightSky on my bank statement this month?
Most BrightSky charges come from purchasing healthcare consumables such as continence supplies, wound care items, or nutritional products via their website or over the phone. Many customers set up regular monthly or quarterly re-supply orders, so the charge may be for an automatic reorder you previously agreed to. If you are an NDIS participant, the charge may represent your personal contribution or co-payment for items not fully covered by your plan. Check any recent orders, deliveries, or care-plan changes around the date of the charge to confirm the source.
Does BrightSky offer recurring or auto-delivery services, and how are these billed?
BrightSky commonly arranges ongoing supply schedules for items that need to be delivered regularly, such as continence products or nutritional supplements. When you set up a recurring order, your nominated payment method may be charged automatically at the agreed frequency (for example, monthly) when each order is processed. The amount on your statement should match the current order value shown in your BrightSky order confirmation or invoice. To change, pause, or stop a recurring delivery, you’ll need to contact BrightSky or update your preferences if you manage orders online.
How can I cancel or pause my BrightSky recurring orders or regular deliveries?
To cancel or pause ongoing supplies, contact BrightSky using the customer service phone number or contact form listed on brightsky.com.au and request changes to your standing order or delivery schedule. If you have an online account, you may also be able to review and adjust upcoming orders there, depending on how your account was set up. It’s best to make changes at least several business days before your next expected delivery date to avoid being charged for an order already in processing. Confirm with the representative that the change has been applied and ask for written confirmation or an updated schedule.
How do refunds or credits work for BrightSky orders if I’m unhappy with a product or was charged incorrectly?
Refunds and credits at BrightSky depend on the product type, its condition, and funding rules (for example, NDIS or other government schemes may have specific restrictions). If you believe you were overcharged, double-billed, or received the wrong items, contact BrightSky promptly with your order number, invoice, and details of the issue. They can advise whether the items can be returned, whether a replacement or credit is more appropriate, and how any refund will be processed back to your original payment method. Always check any time limits or hygiene/medical product return policies before sending items back.
What are typical BrightSky charge amounts and why might they vary from month to month?
BrightSky charges vary widely because they depend on the type and quantity of clinical products ordered, as well as shipping and any out-of-pocket components after funding. You might see smaller, regular amounts for standard continence or dressing supplies, and higher charges when bulk orders, equipment, or nutritional products are included. If you’re on an NDIS plan or other funding arrangement, changes in your prescription, product brand, or eligibility can alter your personal contribution. Review your detailed BrightSky invoice or online order breakdown to see exactly which items make up the total.
Why do I see a pending or temporary BrightSky amount on my card that later disappears or changes?
In some cases, your bank may show a pending or temporary BrightSky transaction when an order is first placed or your card details are verified. This is usually an authorization hold initiated by your card provider that confirms funds are available before BrightSky finalises the order. The pending amount may differ slightly from the final charge if your order is adjusted (for example, due to stock changes, shipping adjustments, or removal of backordered items). Authorization holds typically fall off your account automatically within a few business days, leaving only the final settled transaction.
How can I confirm which person or account a BrightSky charge relates to, especially in a family or care setting?
If you manage healthcare for multiple people—such as a family member, client, or NDIS participant—the BrightSky charge may correspond to their specific account or participant number. Check any BrightSky invoices or emails for the participant name, delivery address, or reference number associated with the order. When contacting BrightSky support, provide the date and amount of the charge and any known participant or customer IDs so they can trace the transaction. They can then confirm which person’s orders the charge relates to and help adjust billing or account details if needed.
How do I contact BrightSky about a charge I don’t recognise or need more detail about?
Visit brightsky.com.au and use the contact information provided there, which typically includes a customer service phone number and an online enquiry form or email address. Have your bank statement handy with the exact transaction date, amount, and the last four digits of the card used so staff can locate the payment. You can ask them to confirm the order details, resend invoices, clarify what portion (if any) was funded versus self-funded, and update or cancel any future orders linked to your account. If they confirm no matching transaction, follow up with your bank to investigate possible card misuse or fraud.