Brilliant Labs

Electronics95% confidence

Brilliant Labs is a hardware and software company that designs open-source AI smart glasses, including the Halo and Frame devices, along with the Noa AI assistant platform for everyday and developer-focused augmented reality experiences.

Singapore, Singapore
brilliant.xyz

About Brilliant Labs

Brilliant Labs is an augmented reality (AR) hardware startup that builds open-source AI smart glasses and related software tools. Its products, such as Halo, Frame, and the earlier Monocle module, combine lightweight eyewear with a color micro-OLED display, onboard sensors, microphones, and an embedded AI processor to provide in-view information, translation, memory assistance, and other AI-enhanced experiences. The company positions its devices as both consumer-friendly and highly programmable platforms, offering SDKs and extensive developer documentation so users can build and customize their own AR applications and AI workflows.([brilliant.xyz](https://brilliant.xyz/products/halo?utm_source=openai))

A charge from “Brilliant Labs” on a card statement typically relates to the purchase of AR glasses (for example, the Halo smart glasses currently listed at around $349 USD) or accessories through their online storefront at brilliant.xyz. In some cases, additional recurring charges may come from subscriptions to their Noa or Noa+ AI services, which provide expanded memory, real-time conversation, and higher-usage tiers (Noa+ is currently advertised at about $19.99 per month). These transactions are usually processed online and may appear as international or cross-border e-commerce charges depending on the cardholder’s bank and country.([brilliant.xyz](https://brilliant.xyz/products/halo?utm_source=openai))

If you’re unsure about a Brilliant Labs charge, start by checking your email for order confirmations from brilliant.xyz or receipts associated with the Halo, Frame, Monocle, or Noa/Noa+ services. Next, log into any Brilliant Labs accounts you may have and review your orders, subscriptions, and billing history. For unresolved issues—such as unexpected billing, duplicate charges, or refund questions—you can contact Brilliant Labs support using the published support email (commonly listed as a “hello@” contact in their legal and help pages) or via the support links and documentation on their website. When contacting them, have your order number, approximate charge date, and last four digits of your card ready to speed up resolution.([docs.brilliant.xyz](https://docs.brilliant.xyz/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Brilliant Labs.

  1. Brilliant Labs

Frequently Asked Questions

Why do I see a charge from Brilliant Labs on my card statement?

A charge from Brilliant Labs usually means you purchased one of their AR smart glasses devices (such as Halo or Frame) or related accessories from their website, or you subscribed to their AI assistant services like Noa or Noa+. Check your email for order confirmations from brilliant.xyz and review any Brilliant Labs accounts you have for purchase and subscription details.

How much do Brilliant Labs Halo glasses and subscriptions typically cost?

As of the latest information, Halo smart glasses are listed around $349 USD on the Brilliant Labs website, and their Noa+ subscription (which offers expanded AI memory and usage) is advertised at about $19.99 per month. Exact pricing can change over time, so you should confirm current prices on the product and subscription pages at brilliant.xyz before assuming a particular amount.

Can Brilliant Labs charges be recurring?

Yes. Hardware purchases like Halo or Frame are one-time charges, but AI service plans such as Noa or Noa+ can generate recurring monthly charges until you cancel. If you see a repeating charge from Brilliant Labs around the same date each month, log into your Brilliant Labs account and check your active subscriptions.

How do I cancel a Noa or Noa+ subscription with Brilliant Labs?

To cancel a Noa or Noa+ subscription, sign in to your Brilliant Labs account through brilliant.xyz, go to your account or billing/subscriptions section, and look for options to manage or cancel your plan. Follow the prompts there; you should receive an email confirming the cancellation. If you can’t access your account, contact their support team with the email address tied to your subscription.

How can I request a refund or return for a Brilliant Labs device purchase?

Brilliant Labs generally allows returns or exchanges for clearly defective or faulty devices, and may offer refunds for other reasons subject to a restocking fee and return shipping costs. Review their current return and refund policy on the website’s terms or FAQ pages, then email their support with your order number, photos or details of the issue, and whether you’re requesting a replacement or refund.

Is it normal to see multiple or pending Brilliant Labs charges when I place an order?

You may see temporary authorization holds or multiple pending entries when you first place an order with Brilliant Labs, especially if your bank runs pre-authorization checks. These holds typically fall off within a few business days, leaving only the final settled charge. If pending amounts do not clear or you see more than one settled charge, contact both your card issuer and Brilliant Labs support to review the transaction history.

How can I verify that a Brilliant Labs charge is legitimate and not fraud?

First, confirm whether you—or someone in your household—recently ordered AR glasses, accessories, or subscribed to Noa/Noa+ using your card. Match the charge amount and date to invoices or receipts from brilliant.xyz. If you still don’t recognize the transaction, contact Brilliant Labs support with only non-sensitive details (like the date and amount) and simultaneously alert your bank so they can investigate potential unauthorized use.

How do I contact Brilliant Labs about a billing or account issue?

Go to brilliant.xyz and look for their support or contact section, where they provide a primary support email address and links to documentation. Provide your order number (if available), the email used at checkout, the last four digits of the card, and a clear description of the billing issue. You can also consult their online documentation and community channels for additional help, especially with device and subscription questions.

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