Byron Bay Hotel & Apartments is a serviced apartment-style hotel offering premium rooms and self-contained apartments with facilities such as kitchens, laundry, pool, parking, and Wi‑Fi in the centre of Byron Bay, close to Main Beach.
Byron Bay Hotel & Apartments is a serviced apartment–style hotel located in the heart of Byron Bay, New South Wales, just a short walk from Main Beach. The property offers a range of premium hotel rooms and fully self-contained apartments with features like kitchens or kitchenettes, laundry facilities, living areas, balconies, and air-conditioning. Guests typically have access to amenities such as an outdoor pool, on-site or secure parking (often at an additional cost), and complimentary or included Wi‑Fi. The accommodation caters to couples, families, and groups looking for the flexibility of an apartment with hotel-style service.
A charge from “BYRON BAY HOTEL & APARTMENTS” (or similar wording) will usually relate to a stay you booked directly through their website (byronbayhotelapartments.com.au), via phone or email, or through a third-party booking platform such as Booking.com, Expedia, or similar. The amount may reflect room charges for a completed stay, a prepayment or deposit for an upcoming stay, or additional costs like parking, late check-out, extra guests, or mini-bar/incidental items. You may also see a temporary pre-authorisation hold placed on your card at check-in to cover security deposit and incidentals; this appears as a pending charge and is normally released by your bank after check-out if not used.
To verify a Byron Bay Hotel & Apartments charge, start by checking your email for booking confirmations from the hotel or from any travel site you use, and compare the dates and amounts with your bank statement. If you still have questions, contact the property using the details on your confirmation email or via the contact page on byronbayhotelapartments.com.au, providing your name, stay dates, and the last four digits of the card charged so they can look up your reservation. Common billing issues—such as duplicate charges, incidental holds not yet released, or confusion between AUD and your home currency—are usually resolved by speaking with the hotel’s front desk or accounts team and, where relevant, your bank or card issuer about pending authorisations and currency conversion fees.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Byron Bay Hotel & Apartments.
Why did Byron Bay Hotel & Apartments charge my card before my stay?
Many bookings at Byron Bay Hotel & Apartments require either full prepayment or a deposit before arrival, especially on peak dates, special offers, or non-refundable rates. If you booked through an online travel agency (e.g., Booking.com, Expedia), their terms may also authorise the hotel to charge your card in advance. Check your booking confirmation for the payment policy, which typically states whether your rate is “non-refundable,” “prepaid,” or “pay at property.”
What is the extra pending amount from Byron Bay Hotel & Apartments on my card?
At check-in, Byron Bay Hotel & Apartments commonly places a temporary pre-authorisation (security deposit) on your card to cover incidentals such as mini-bar, damage, or extra services. This appears as a pending charge and is not an actual debit if no incidentals are used. After check-out, the hotel releases the hold; your bank may take 3–10 business days to remove the pending amount, depending on your card provider’s policies.
How can I get an invoice or receipt for my stay at Byron Bay Hotel & Apartments?
You can usually obtain a tax invoice at check-out, or request a copy by contacting the hotel directly after your stay. Reach out using the contact details on your confirmation email or via the form or email address listed at byronbayhotelapartments.com.au, and include your full name, approximate stay dates, and booking reference. They can send a PDF receipt to the email address used for the reservation.
Why is the charge from Byron Bay Hotel & Apartments higher than my nightly room rate?
The total amount charged may include multiple nights’ accommodation, applicable taxes, and any additional items such as parking, extra guests, rollaway beds, or late check-out fees. If you used mini-bar items, on-demand services, or requested housekeeping extras, these can also be added to your final bill. Compare your folio or check-out invoice with the bank charge, and if anything looks incorrect, contact the hotel’s front desk or accounts team to request a detailed statement.
How do I change or cancel my booking to avoid further charges?
To change or cancel a reservation, follow the instructions in your booking confirmation—if you booked directly, this is usually done by contacting the hotel via their website or by phone; if you booked through a travel site, you must manage the booking through that platform. Each reservation has its own cancellation policy, and some discounted or non-refundable rates cannot be cancelled without a full charge. Check the cut-off time for free cancellation, if available, as late cancellations or no-shows are typically charged in full or incur at least one night’s fee.
How can I request a refund or dispute a charge from Byron Bay Hotel & Apartments?
First, contact Byron Bay Hotel & Apartments directly with your booking reference, the date and amount of the charge, and an explanation of the issue (for example, a believed duplicate payment or a cancelled stay within the free-cancellation window). The hotel can review their records, issue corrections or refunds where appropriate, and provide written confirmation. If you cannot resolve the matter with the property, you may then contact your bank or card issuer with supporting documentation to lodge a formal dispute.
I see a smaller test charge or $0 transaction from Byron Bay Hotel & Apartments—what is this?
Some booking systems and payment gateways used by hotels perform a small verification or $0 authorisation to confirm that your card is valid at the time of booking. This is not a real charge and, if a small amount appears, it is normally reversed automatically and will either disappear or show as refunded on your statement. No action is generally required unless the pending amount remains for more than a couple of weeks, in which case you can check with your bank.
How do I contact Byron Bay Hotel & Apartments about a charge on my statement?
Use the contact information provided in your booking or confirmation email, or visit byronbayhotelapartments.com.au and go to the Contact or FAQ section for up-to-date phone and email details. When reaching out, have your full name, stay dates, booking channel (hotel website, phone, or specific travel site), and the last four digits of the card that was charged. Providing a screenshot or exact transaction date and amount will help their staff quickly locate your booking and clarify any billing questions.