Camplify

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Camplify is a peer-to-peer digital marketplace that connects recreational vehicle (RV) owners with people looking to hire campervans, motorhomes, and caravans for holidays in Australia, the UK, New Zealand, and Spain.

Newcastle, New South Wales, Australia
camplify.com
Owned by Camplify Holdings Limited

About Camplify

Camplify is a peer‑to‑peer RV sharing platform that connects owners of campervans, caravans, motorhomes and camping trailers with holidaymakers looking to hire them. Operating in Australia, the UK, New Zealand and Spain, Camplify provides a digital marketplace where you can browse vehicles, compare prices, book securely, and access insurance and roadside assistance options. The company is based in Newcastle, New South Wales, Australia, and acts as the booking and payment processor between hirers and RV owners.

A Camplify charge on your bank or card statement usually relates to an RV hire booking or a fee connected to that booking. This may include the main rental payment, Camplify’s service or booking fee, optional extras (such as insurance, cleaning, or equipment add‑ons), or a security bond (deposit) or bond top‑up. You may also see separate charges for changes to your booking, extension of your trip, tolls or fines passed on after your hire, or for a trial pre‑authorisation/authorization hold when your card is added or updated. Recurring or repeated charges typically reflect multi‑payment bookings, split payments, or adjustments (refunds/partial refunds and subsequent re‑charges) under Camplify’s cancellation or damage policies.

To verify a Camplify charge, first log into your account at camplify.com (or via your local Camplify site) and check your “Trips” or “Bookings” section for recent or past hires, invoices, bonds and adjustments. Compare the date and amount on your statement with your Camplify booking confirmation emails and receipts, which outline all rental, service and optional fees. If you still have questions, contact Camplify through their online Help Centre or support contact form, quoting the last four digits of the card used, the exact amount and date of the charge, and your booking reference if available. Common billing issues—such as duplicate charges, unreturned bond amounts, or unexpected post‑trip fees—are usually resolved by reviewing the booking history, damage reports and the platform’s cancellation and bond‑release timelines.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Camplify.

  1. Camplify 1300416133 AUS

Frequently Asked Questions

Why was I charged by Camplify after my trip ended?

Post‑trip Camplify charges often relate to final bond settlements, extra kilometres, cleaning fees, refuelling, late returns, tolls, or fines that were reported after your hire. Once the owner submits any post‑hire costs through the platform, Camplify processes these against your stored payment method or security bond in line with the hire agreement and its terms. You’ll normally receive an invoice or notification in your Camplify account and via email explaining any additional charges.

What are typical Camplify charges and how is pricing structured?

A Camplify booking usually includes the nightly rental rate set by the owner, plus Camplify’s service/booking fee and, where applicable, insurance and roadside assistance charges. Many bookings also require a refundable security bond, which can range from a few hundred to several thousand in local currency depending on the vehicle, location and cover level. Optional extras—such as linen, BBQs, outdoor furniture, pet fees or delivery and setup—may appear as separate line items. All estimated costs are shown before you confirm and pay for your booking.

Why do I see a Camplify security bond or a pending/authorisation charge?

Camplify may place a hold or charge on your card for a security bond shortly before your trip starts to cover potential damage, cleaning, or extra usage. This can appear as a pending or separate transaction on your statement. Provided no eligible claims are made, the bond is generally released or refunded after the hire, once the owner confirms the vehicle’s condition—this can take several business days to appear back on your card depending on your bank. Small temporary authorisation amounts may also appear when you add or update a payment method to verify your card; these are automatically reversed.

How do I cancel my Camplify booking and will I get a refund?

To cancel, log into your Camplify account, open the relevant booking, and use the cancellation option to submit your request. Refund eligibility and amounts depend on the owner’s chosen cancellation policy and when you cancel relative to your start date; stricter policies allow less refund closer to departure. Camplify’s service/booking fees and some insurance components may be non‑refundable, but the platform will show a breakdown of what you’ll receive before confirming cancellation. Any refunds are processed back to your original payment method, though your bank may take a few days to display them.

How can I pause or stop future Camplify charges?

Camplify does not operate on a traditional recurring subscription, so there are no ongoing membership fees for hirers. To prevent future charges, simply avoid confirming new bookings and ensure any existing bookings are either completed or cancelled according to the policy. If you’ve saved a card and no longer wish it to be used, you can update or remove your payment method in your account settings, though an active booking may still require a valid card on file for bond and post‑trip settlements.

How do I request a refund or dispute a Camplify charge I don’t recognise?

Start by checking your Camplify account and booking emails to confirm whether the charge matches a booking, bond or post‑trip fee. If you still believe it’s incorrect or don’t recognise it, contact Camplify via the Help Centre on camplify.com, using the support/contact form and including the date, amount, currency, and any booking reference. Camplify’s support team may liaise with the vehicle owner and review logs, photos and agreements before deciding on a partial or full refund. Avoid filing a bank chargeback until you’ve given Camplify support the chance to investigate, as this can slow resolution.

How can I contact Camplify about a billing or payment issue?

Visit camplify.com and go to the Help Centre or Support section to submit a billing enquiry; you’ll be able to log in and attach your booking details for faster assistance. Support is typically provided via email and in‑platform messaging, and you’ll receive responses at the email address linked to your Camplify account. For urgent issues during an active trip (such as major disputes or breakdown‑related charges), refer to your booking confirmation for the appropriate emergency or roadside contact details as well.

Why do I see multiple Camplify transactions for one holiday booking?

It’s common to see more than one Camplify transaction tied to a single trip. For example, you may have an initial payment for the rental and service fees, a separate charge or hold for the security bond, later adjustments for trip extensions or add‑ons, and finally bond release or partial refund transactions. In some regions, payments can also be split into instalments, which will appear as separate charges on your statement. You can match each transaction to its corresponding invoice or record in your Camplify account under the booking’s payment history.

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