Canopy by Hilton Portland Waterfront

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Canopy by Hilton Portland Waterfront is an upscale lifestyle hotel located in Portland, Maine’s Old Port district, offering waterfront views, on-site dining, and modern amenities under Hilton’s Canopy brand.

McLean, Virginia, USA
hilton.com
Owned by Hilton Worldwide Holdings Inc.

About Canopy by Hilton Portland Waterfront

Canopy by Hilton Portland Waterfront is a lifestyle hotel situated on Portland, Maine’s working waterfront at the edge of the Old Port neighborhood. The property features 135 contemporary guest rooms and suites, many with views of Casco Bay, along with amenities such as a fitness center, meeting and event spaces, and two on-site venues: Salt Yard Café & Bar and the Luna Rooftop Bar. As part of the Canopy by Hilton brand, the hotel emphasizes a local, design-forward experience that highlights Portland’s art, food, and maritime character.

A charge from “CANOPY PORTLAND ME USA” on a card statement typically corresponds to a room stay, taxes and fees, incidentals (such as parking, pet fees, or early check-in/late checkout), or food and beverage purchases at the hotel’s restaurant or rooftop bar that are billed through the hotel’s folio. Guests may also see preauthorization holds placed at check-in to cover room charges and incidentals; these holds can temporarily appear as pending transactions or disappear and then be replaced by a finalized charge after checkout.

If you have questions about a charge, start by reviewing your confirmation email and folio/receipt from your stay, including bar or restaurant checks that may have been charged to your room. You can contact the hotel directly at its front desk or via the phone number and contact details listed on the Hilton website or your confirmation to request an itemized invoice or clarification. For disputed or unrecognized charges, you can also reach out through your Hilton Honors account or Hilton customer support, and if necessary, work with your card issuer while providing dates of stay and any documentation from the hotel.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Canopy by Hilton Portland Waterfront.

  1. CANOPY PORTLAND ME USA

Frequently Asked Questions

Why do I see a charge from "CANOPY PORTLAND ME USA" on my card?

This descriptor typically refers to a transaction at Canopy by Hilton Portland Waterfront in Portland, Maine. It may represent a hotel stay, taxes and fees, a restaurant or bar tab at Salt Yard Café or Luna Rooftop Bar, or other incidentals billed through the hotel’s system.

Can Canopy by Hilton Portland Waterfront place a temporary hold on my card?

Yes. At check-in, the hotel generally places a preauthorization hold to cover the estimated cost of your stay plus incidentals. This amount appears as a pending charge and is adjusted or released when your final folio is settled at checkout. The release timing depends on your bank or card issuer.

How can I get an itemized receipt for my Canopy Portland Waterfront stay?

You can obtain an itemized folio by logging into your Hilton Honors account and viewing your past stays, or by contacting the hotel’s front desk or reservations team directly and requesting a copy via email. The folio will detail room rates, taxes, food and beverage, parking, and any other charges.

I was charged more than my nightly room rate—what might the extra amount be?

The total charge often includes lodging taxes, resort or destination fees if applicable, and any incidentals such as parking, pet fees, minibar items, restaurant or rooftop bar charges, or late checkout. Reviewing your final folio or contacting the hotel will clarify each line item.

How do I dispute or question a charge from Canopy by Hilton Portland Waterfront?

First, contact the hotel directly using the phone number or email listed on your confirmation or on the Hilton website to request clarification or correction. If you still believe the charge is incorrect after speaking with the hotel, you can then open a dispute with your card issuer, providing your reservation details and any documentation from the property.

How can I cancel or change a reservation at Canopy by Hilton Portland Waterfront without extra charges?

Cancellation and change policies depend on the rate you booked. Flexible rates generally allow changes or cancellations until a specified deadline before arrival, while advance purchase or promotional rates may be nonrefundable. Check your booking confirmation or your reservation in the Hilton app/site for the exact policy, and contact the hotel or Hilton reservations if you need assistance.

Could restaurant or bar visits at the Canopy hotel appear separately on my statement?

Yes. Depending on how the transaction was processed, a visit to Salt Yard Café & Bar or Luna Rooftop Bar may post either as part of your room folio (if charged to your room) or as a standalone charge from the hotel’s merchant account. In either case, the descriptor usually includes “CANOPY PORTLAND ME USA.”

What should I do if I don’t recognize a Canopy Portland Waterfront charge and I haven’t stayed there?

First, check with household members or authorized card users to confirm no one used the card for a stay, event, or dining visit. If no one recognizes the transaction, contact the hotel to see if they can locate the charge by card number and date. If it still appears unauthorized, immediately notify your card issuer and request that they investigate and potentially reissue your card.

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