Question 1

Why do I see a charge from Capri by Fraser on my card when I haven’t checked in yet?

Accepted Answer

Capri by Fraser may place a pre-authorization (hold) on your card before arrival to guarantee your booking or cover incidentals such as minibar, dining, or damages. For advance purchase or prepaid rates, the full room amount (plus taxes and fees) can be charged at the time of booking. The timing depends on the rate plan you chose—flexible rates are often charged at check-in or check-out, while non-refundable rates are charged immediately. Check your booking confirmation to see whether your rate is prepaid or pay-at-property and what deposit conditions apply.

Question 2

What are typical charge amounts I might see from Capri by Fraser?

Accepted Answer

Typical charges include nightly room rates (which vary by city, season, and room type), plus taxes and service charges applicable in that country. You may also see smaller amounts for incidentals like restaurant or bar bills, laundry, parking, or in-room dining, usually added to your final folio at check-out. Additionally, a temporary pre-authorization for a security deposit (often equivalent to one night’s room rate or a fixed amount per stay) may appear as a pending transaction before being adjusted to the final amount or released after check-out. For exact rates and fees, refer to your booking confirmation or the property’s page on capribyfraser.com.

Question 3

What is the pre-authorization or security deposit policy at Capri by Fraser?

Accepted Answer

Most Capri by Fraser properties take a pre-authorization on your credit or debit card at check-in to secure payment and cover potential incidentals. This is not an immediate charge but a temporary hold; the amount varies by property and length of stay, often around one night’s room charge plus an additional buffer. After check-out, the hotel posts the final charge and releases any unused portion of the hold—your bank may take 3–14 business days to remove the pending amount, depending on its policies. If you still see a hold after that time, contact your bank and the hotel with your folio and authorization details.

Question 4

Why was I charged by Capri by Fraser after I thought I cancelled my reservation?

Accepted Answer

If you cancelled after the free cancellation deadline or booked a non-refundable rate, Capri by Fraser may charge a cancellation or no-show fee according to the rate conditions. Many promotional or advance purchase rates are fully prepaid and non-refundable once booked, even if you do not stay. Review the cancellation policy shown on your confirmation email or your online booking portal to see the applicable deadlines and penalties. If you believe the charge is an error, contact the specific property’s reservations department with your confirmation number and cancellation proof.

Question 5

How can I get an invoice or receipt for my Capri by Fraser stay and verify the charges?

Accepted Answer

You can request a detailed folio or tax invoice directly from the Capri by Fraser property where you stayed, either at check-out or afterwards via email or phone. Provide your full name, stay dates, booking reference, and the last four digits of the card charged so they can locate your record. If you booked through an online travel agency (OTA), you may receive two documents—one from the OTA for room charges and one from the hotel for incidentals. Always compare your folio line items (room, taxes, service charge, and extras) with the total on your card statement to verify accuracy.

Question 6

How do I dispute a Capri by Fraser charge or request a refund?

Accepted Answer

First, contact the Capri by Fraser property shown on your booking confirmation or listed on capribyfraser.com and ask for a breakdown of the charge. If a billing error is confirmed—such as duplicated charges, incorrect rate, or unused services—the hotel can usually process a partial or full refund back to the original payment method, subject to their policies. Keep copies of emails, folios, and any written confirmations of cancellation or rate changes. If you cannot resolve the issue with the hotel, you may then contact your bank or card issuer to initiate a dispute, supplying all supporting documentation.

Question 7

How can I contact Capri by Fraser about a mystery charge on my statement?

Accepted Answer

Identify which city or property name appears on your statement (for example, “Capri by Fraser China Square SG”) and go to capribyfraser.com to find that property’s direct contact details under the Locations or Contact section. Most hotels provide a front desk or reservations email and phone number, and some offer online enquiry forms. When you reach out, include a screenshot or description of the charge (date, amount, and last four digits of the card), plus any possible stay dates or booking channels you used. This information helps the hotel quickly verify whether the charge is linked to a past or upcoming reservation.

Question 8

Can Capri by Fraser charges appear under a different name on my bank statement?

Accepted Answer

Yes, charges may appear under the specific property name, the owning company, or an abbreviated descriptor rather than simply “Capri by Fraser.” For example, you might see the city or neighborhood included (such as “Capri by Fraser Singapore” or a shortened hotel company name). If the description looks unfamiliar, compare the transaction date and location with your recent or past trips. You can then contact the likely property via capribyfraser.com to confirm whether the transaction matches a stay or booking in your name.

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