Card.Gift is an Australian online platform operated by The Card Network that sells digital and physical multi-brand gift cards and Visa/Mastercard-style prepaid cards for consumer and corporate gifting.
Owned by InComm Payments (via TCN Group Pty Ltd / The Card Network)
About Card.Gift
Card.Gift is an Australian e‑commerce platform operated by The Card Network, specialising in digital and physical gift cards. From their Melbourne base, they offer multi-brand gift cards that can be spent at a range of partnered retailers, as well as open-loop prepaid cards that work like Visa or Mastercard gift cards. Card.Gift caters to both individual shoppers and corporate clients, providing single cards, themed cards (e.g. fashion, dining, entertainment) and bulk or branded solutions for rewards and promotions.
A Card.Gift charge may appear on your bank or card statement when you purchase a digital or physical gift card through card.gift, or when a business orders corporate gift cards through their platform. Charges are usually in Australian dollars and will typically reflect the card value plus any applicable fees (such as delivery, activation, or processing fees). You may also see charges for recurring business programs, replacement cards, or top-ups, and in some cases a temporary authorization hold when you first place an order or when your bank verifies your payment method—these pending amounts normally drop off automatically within a few business days.
If you’re unsure about a Card.Gift transaction, first search your email for order confirmations from “Card.Gift” or “The Card Network,” and check any recent gifts, rewards, or staff incentives you may have arranged or received. Log in to your Card.Gift account (if you created one) to review your order history and card balances. For unresolved questions, visit card.gift and use their Help/Support section or contact form with your full name, charge amount, date, and the last four digits of the card used; they can usually locate the order and resend receipts or card details, assist with cancellations on unprocessed orders, or explain common billing issues such as duplicate attempts, currency conversion, or failed payment reversals.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Card.Gift.
Why do I see a Card.Gift charge on my statement and what does it usually look like?
A Card.Gift transaction typically appears with a descriptor such as “CARD.GIFT,” “THE CARD NETWORK,” or similar wording referencing Card.Gift. This charge usually corresponds to the value of one or more gift cards you purchased (for yourself, as a gift, or on behalf of a business) plus any applicable fees. If you recently bought an eGift card delivered by email or SMS, or a physical gift card by post, this is likely what the charge relates to.
What amounts does Card.Gift typically charge and how are fees applied?
Most Card.Gift purchases are for fixed or selected denominations, commonly ranging from around AU$20 to AU$500 per card, though available values depend on the specific product. The total you see on your statement usually equals the gift card value(s) plus any clearly disclosed fees at checkout, like delivery or card issuance fees. For corporate or bulk orders, the amount may be a larger rounded total covering multiple cards in a single transaction.
Why do I see a small or duplicate Card.Gift charge that is pending?
Card.Gift’s payment processor or your bank may place a temporary authorization hold to verify your card when you place an order or update payment details. This can appear as a small amount or as a pending duplicate of your main purchase, but only the final approved transaction should settle. Authorization holds normally reverse automatically within a few business days; if a pending amount remains or both charges settle, contact your bank and Card.Gift support with screenshots of the transactions.
How can I cancel a Card.Gift order or stop a repeat charge?
Because gift cards are often delivered instantly and may be redeemable immediately, many Card.Gift purchases cannot be cancelled once processed and delivered. If you made a mistake with the email address, amount, or product and the order is still pending, contact Card.Gift support through the Help/Support section on card.gift as quickly as possible—include your order number and the exact charge details. Card.Gift does not typically run automatic monthly subscriptions for consumers, so if you see repeating charges, review whether you’re placing regular corporate orders, topping up programs, or if someone else with access to your card is buying cards.
How do I request a refund or fix an issue with a Card.Gift charge?
Visit card.gift and go to the Help or Contact section to lodge a support request, including your name, email used at purchase, order number (if known), and a copy or screenshot of the bank statement line. Card.Gift generally reviews refund requests on a case‑by‑case basis, taking into account whether the card has been delivered, activated, or used. In cases of failed delivery to the wrong email, processing errors, or duplicate charges, they can often resend the card, correct the delivery details, or reverse the extra charge where appropriate. For suspected fraud, you should also immediately contact your bank to report and dispute the transaction.
How can I find my Card.Gift receipt or confirm which gift card I bought?
Receipts and card details are usually sent to the email address you entered at checkout, so search your inbox (and spam/junk folders) for “Card.Gift” or “The Card Network.” If you created an account, log in at card.gift to view your order history, card values, and delivery status. If you checked out as a guest or no longer have access to that email, contact Card.Gift support with the exact amount, date of charge, and last four digits of the payment card so they can look up the order and resend documentation.
I didn’t buy a gift card—could this Card.Gift charge be from someone else using my card?
If you don’t recognize any recent gift card purchases, first check with family members or colleagues who may have access to your card details, as gift cards are a common household or office purchase. If no one claims the transaction and you cannot locate a matching order confirmation, treat it as potentially unauthorized. Immediately contact your bank or card issuer to report the charge, secure your account (new card, password changes), and then reach out to Card.Gift with the transaction details so they can investigate and, where possible, assist your bank’s dispute process.
How do business or corporate Card.Gift purchases appear and how can I verify them?
Corporate and bulk orders placed through Card.Gift may appear as a single larger Card.Gift or The Card Network transaction rather than many small charges. To verify, check your business email for invoices or order confirmations from Card.Gift and reconcile the billed total with the number and denominations of cards ordered. If you manage a team, confirm with staff who handle rewards or marketing budgets, and if there is still a discrepancy, contact Card.Gift’s corporate support through the details on card.gift, providing your company name, invoice number, and transaction date/amount.