Carelink Homecare Services Ltd

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Carelink Homecare Services Ltd is a domiciliary care provider in North Wales offering home-based support for older adults and adults with disabilities, dementia, and other care needs.

Bangor and Llangefni, Gwynedd, Wales, United Kingdom
carelink.wales

About Carelink Homecare Services Ltd

Carelink Homecare Services Ltd is a North Wales–based domiciliary care agency that has been providing home care since 1988. The company delivers person-centred support to adults aged 18 and over, including older people, those with physical disabilities, dementia, and individuals requiring palliative care. Services range from personal care, help with washing, dressing and toileting, to housekeeping, meal preparation, shopping, sitting services and social support, with care delivered 24 hours a day, 365 days a year across Anglesey, Conwy and the wider North Wales area.([carelink.wales](https://www.carelink.wales/?utm_source=openai))

A charge from “carelink homecare” on a card statement is likely related to fees for scheduled home care visits, such as hourly visits, night sits, or longer-term support that has been arranged privately or via a package where the client contributes to costs. Carelink publishes straightforward hourly and night-service rates, and clients may see recurring or regular patterns of charges that correspond to ongoing care plans (e.g., daily visits or night care blocks).([carelink.wales](https://www.carelink.wales/services-fees?utm_source=openai))

If someone has questions about a Carelink Homecare charge, they should start by comparing the date and amount against their care rota, invoices, or contracts they’ve received from the agency. The company can be contacted directly by phone or email at its Llangefni office, and its website provides contact details and general information on services and fees. When reaching out, having the client name, service address, approximate date of visits, and invoice number to hand will help Carelink quickly confirm what the charge relates to, discuss any billing discrepancies, or talk through options if services need to be altered, paused, or ended.([carelink.wales](https://www.carelink.wales/services-fees?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Carelink Homecare Services Ltd.

Frequently Asked Questions

Why do I see a charge from “carelink homecare” on my card statement?

This charge is likely for domiciliary care services provided by Carelink Homecare Services Ltd, such as hourly home visits, night care, or support with personal care and household tasks arranged for you or a family member. Compare the charge date and amount against recent invoices or your agreed care schedule to confirm it matches booked visits.

What kinds of services does Carelink Homecare Services Ltd typically bill for?

Carelink may bill for hourly daytime visits, overnight ‘sleep’ or ‘wake’ nights, and other home support such as help with washing, dressing, toileting, housekeeping, cooking, shopping, social visits, dementia support and palliative care. Fees are generally based on the length and type of visit, following the price structure published by the agency.([carelink.wales](https://www.carelink.wales/services-fees?utm_source=openai))

Are Carelink Homecare charges recurring or one‑off?

Charges can be either recurring or one‑off depending on your care plan. Many clients have regular visits (e.g., daily or several times a week), which can result in regular payment patterns, while others may arrange short-term or ad‑hoc support, such as temporary post-hospital care or limited night-sitting services, which show as one‑off charges.

How can I verify exactly what a specific Carelink Homecare charge relates to?

To verify a charge, check your latest invoice or statement from Carelink and match the date and amount to the visit list or rota. If anything is unclear, contact the office using the phone numbers or email listed on carelink.wales and provide your name, service address, and, if possible, invoice or client reference number so staff can confirm the visits or services billed.([carelink.wales](https://www.carelink.wales/services-fees?utm_source=openai))

How do I change, pause, or cancel home care services with Carelink?

Service changes are usually arranged directly with Carelink’s office team. If you need to reduce visits, temporarily pause care (for example during a hospital stay or holiday), or fully cancel services, call or email the office and ask about the required notice period and any charges that may still be due for visits already scheduled in your rota.([carelink.wales](https://www.carelink.wales/contact-us?utm_source=openai))

What are typical costs or charge amounts from Carelink Homecare Services Ltd?

Carelink publishes transparent pricing, including an hourly daytime rate and set fees for night services (e.g., 10pm–8am sleep or wake nights). On statements, you may therefore see amounts that correspond to multiples of the hourly rate or to fixed night-service fees. For exact current pricing, refer to the ‘Services & Fees’ section on their website or your individual contract.([carelink.wales](https://www.carelink.wales/services-fees?utm_source=openai))

Could a small or unexpected ‘carelink homecare’ amount be an error or adjustment?

Smaller or unexpected amounts can sometimes reflect part‑period charges, last‑minute visit changes, travel or mileage arranged separately, or corrections to a previous invoice. Review your most recent bill and, if you cannot reconcile the figure, contact Carelink’s office to request a line‑by‑line explanation of the account and any adjustments applied.([carelink.wales](https://www.carelink.wales/services-fees?utm_source=openai))

How do I request a refund or dispute a Carelink Homecare charge?

If you believe you have been billed incorrectly—for example, for visits that did not take place or were cancelled within the agreed notice—first raise the issue directly with Carelink by phone or email, referencing the invoice and charge in question. If the provider confirms an error, they can issue a credit or refund; if you cannot resolve the issue with them, you may then contact your card issuer to dispute the transaction, providing copies of Carelink correspondence and care records.

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