CarRentalNet is a business-to-business focused car rental booking platform that also serves end customers by allowing them to compare and reserve vehicles from a wide network of international and local rental companies. Through its website and white-label/affiliate solutions, it offers access to car rentals in thousands of locations around the world, emphasizing competitive pricing and a streamlined booking experience for travel agencies, affiliates, and individual renters alike.
A charge from “Carrentalnet” on a card statement typically relates to an online car rental reservation made via carrentalnet.com or one of its affiliated white‑label partner sites. Depending on the booking type, you may be charged an upfront amount labeled as “Payable now” for CarRentalNet’s service, with the remaining balance paid directly to the local rental agency at pickup, or in some cases the full rental may be paid online. Additional post‑rental charges can appear from the local rental partner for fuel, damage, late returns, tolls, parking tickets, or extra services purchased at the counter.
If you have questions about a CarRentalNet charge, start by locating your booking confirmation email and voucher, which detail what was paid online versus what is due at the rental desk. You can contact CarRentalNet’s customer service via the “Contact” section on their website, where you can choose the status of your rental (future, running, ended) and submit a query. It is also advisable to check with your bank or card issuer about any temporary authorization holds; these may take 7–21 working days to be released, depending on your bank’s policies. Keeping copies of your rental agreement, invoices, and any damage reports will help resolve disputes more quickly.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CarRentalNet.
Why do I see a charge from CarRentalNet on my card statement?
A CarRentalNet charge usually corresponds to an online car rental reservation made through carrentalnet.com or one of its partner/affiliate booking sites. The amount may represent the ‘Payable now’ portion of your rental (CarRentalNet’s service and part of the rental cost) or, in some cases, the full rental price depending on the booking terms.
How does CarRentalNet split payments between ‘Payable now’ and ‘Payable at rental desk’?
On CarRentalNet, the amount labeled ‘Payable now’ is charged online when you make the booking, while the remaining balance labeled ‘Payable at rental desk’ is paid directly to the local car rental company at pickup. The exact split and accepted payment methods at the desk are detailed in the booking’s Terms & Conditions and on your voucher.
Can CarRentalNet or the rental company place a deposit or temporary hold on my card?
Yes. At vehicle pickup, the local rental company typically blocks or charges a deposit on the main driver’s credit card as a guarantee against damage, theft, or extra costs. Once the car is returned undamaged, this deposit is released or refunded, but it can take around 7–21 working days to appear back in your account, depending on your bank’s processing time.
How do I modify or cancel a booking made through CarRentalNet?
To modify or cancel a booking, log into the ‘My Booking’ or customer area linked in your confirmation email, or go to the Contact/Support section on carrentalnet.com and choose the option matching your rental status (future, running, ended). From there you can request changes or cancellation in line with the provider’s and CarRentalNet’s Terms & Conditions, which may include amendment or cancellation fees.
How do I request a refund for a CarRentalNet charge?
If you believe you are due a refund for the online amount paid to CarRentalNet (for example after a permitted cancellation), contact them via the contact form on their website and include your booking number, email address, and an explanation of the request. Approved refunds and deposit releases may take 7–21 working days to be processed by your bank after CarRentalNet or the rental provider initiates them.
Why was I charged additional amounts after returning the rental car?
Post‑rental charges are usually applied by the local rental company, not directly by CarRentalNet, for items such as fuel, parking tickets, tolls, fines, late returns, damages, or optional extras you accepted at the counter. These charges should be documented on the rental company’s invoice or rental agreement; if anything is unclear, contact the rental provider first, then CarRentalNet with supporting documents if you still need assistance.
How can I contact CarRentalNet about a billing or booking issue?
Visit carrentalnet.com and navigate to the ‘Contact’ or ‘Support’ page, where you can select whether your rental is upcoming, ongoing, or finished. Fill out the online contact form with your booking number, email address, and details of the issue. Their customer service operates 24/7 and will typically respond via email with further instructions.
Where can I find my CarRentalNet voucher or booking details to verify the charge?
Your CarRentalNet voucher and booking details are sent to the email address used during reservation. Search your inbox (and spam/junk folder) for ‘CarRentalNet’ or your booking reference. The voucher shows what you paid online, what is due at the rental desk, deposit requirements, and the local rental provider’s information, all of which can help you understand and verify the charge.