CDW

Electronics90% confidence

CDW is a technology solutions provider and reseller that supplies computers, hardware, software, and IT services to businesses, government agencies, and educational institutions.

Vernon Hills, Illinois, USA
Owned by CDW Corporation

About CDW

CDW is a leading provider of technology products and integrated IT solutions, serving business, government, healthcare, and education customers. They sell a wide range of products including laptops, desktops, servers, networking gear, peripherals, cloud software, security solutions, and related services. The “CDW Dir” wording on a statement typically refers to CDW Direct, which is their direct sales channel for business and institutional customers rather than a physical retail store.

A charge labeled something like “CDW DIR #ak6mm2d” usually corresponds to an order placed through a CDW account—often by a company, school, or organization—for hardware, software licenses, maintenance contracts, or related services. The trailing characters (such as “#ak6mm2d”) are often internal references or order identifiers rather than part of the merchant name itself. These charges may be one‑time product purchases, renewals of software subscriptions, warranty extensions, or support contracts.

To verify a CDW charge, the best first step is to check with your organization’s IT or procurement department, as purchases are often made under a central CDW account. You can also log into your CDW online account (if you have one) to review order history and invoices, or contact CDW customer service with your company name and any reference numbers from your receipt or invoice. If you do not recognize the transaction, your bank can assist with disputing the charge while you work with CDW support to confirm whether an order was legitimately placed under your account or organization.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CDW.

  1. Cdw Dir #ak6mm2d

Frequently Asked Questions

What does the “CDW DIR” charge on my card mean?

A “CDW DIR” or “Cdw Dir” charge typically indicates a purchase made through CDW Direct, CDW’s direct sales channel for businesses and institutions. It usually corresponds to an order for hardware, software, or IT services placed under a CDW account.

What is the reference code (e.g., #ak6mm2d) in my CDW charge description?

The trailing code such as “#ak6mm2d” is generally an internal reference or order-related identifier. While it may not be the full CDW order number, CDW support or your organization’s procurement team can often use it, along with your name and date/amount, to help locate the corresponding order.

How can I see the invoice or receipt for my CDW Direct purchase?

If you have a CDW account, log in at cdw.com and go to your Order History or Invoices section to download detailed invoices. If your organization manages the account, contact your IT or purchasing department or call CDW customer service with your company name, approximate charge amount, and date so they can email you a copy of the invoice.

Why do I see a CDW charge if I never personally ordered anything?

Many CDW purchases are placed by company IT or procurement staff, but the charge may appear on a corporate or individually assigned card. If you don’t recall ordering from CDW, check with your IT department, manager, or purchasing team to confirm whether an approved order was placed on your card before assuming it’s fraudulent.

Can CDW charges be recurring or subscription-based?

Yes. CDW may bill recurring charges for software subscriptions, cloud services, maintenance agreements, or support contracts. These can appear monthly, annually, or on another renewal cycle. Review your CDW contract or invoice details, or check your CDW account online, to confirm whether the charge is tied to an active subscription or renewal.

How do I cancel or change a CDW subscription or maintenance renewal?

To modify or cancel a subscription or maintenance renewal purchased through CDW, contact your CDW account manager directly or call CDW customer service. For organizational accounts, changes often must be requested by your company’s authorized purchaser or IT administrator, who can adjust terms before the next renewal date.

How do I request a refund or return for a CDW Direct purchase?

Refunds and returns are handled under CDW’s return merchandise authorization (RMA) process. Contact your CDW account manager or customer service with your order or invoice number to check eligibility and obtain an RMA. Some items, such as opened software or special‑order products, may have restrictions, so review CDW’s return policy before requesting a return.

How can I contact CDW about an unrecognized charge?

Visit cdw.com and use the Support or Contact Us section to find phone numbers and contact forms, or call the main customer service line listed there. Provide the last four digits of the card, transaction date, amount, and the descriptor from your statement (including “CDW DIR” and any code) so they can investigate the charge and confirm whether it’s associated with a legitimate order.

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