Chewy

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Chewy is a U.S.-based online retailer specializing in pet food, medications, and supplies for a wide range of animals.

Plantation, Florida, USA
chewy.com
Owned by PetSmart (majority-owned)

About Chewy

Chewy is a major e-commerce retailer focused on pet products, serving dog, cat, small pet, reptile, fish, horse, and bird owners across the United States. Through its website and app, Chewy offers pet food, treats, toys, accessories, and a licensed online pharmacy for prescription medications and wellness products. Customers typically order for home delivery and can set up Autoship subscriptions for recurring items like food, litter, and medications.

A Chewy-related charge on your card statement usually comes from an online order placed at chewy.com or via the Chewy mobile app. Charges may be for one-time purchases, recurring Autoship orders, or pet medications processed through Chewy Pharmacy. Occasionally, you might also see temporary authorization holds when you place or modify an order; these holds should fall off once the final charge is posted or the order is canceled.

If you’re unsure about a Chewy charge, log into your Chewy account and review the Orders and Autoship sections to match the amount and date with a specific order. You can also search your email for Chewy order confirmations and invoices. For further questions, contact Chewy’s customer service via live chat, phone, or email listed on their Help/Contact page, and have your order number, charge amount, and last four digits of the card ready so they can quickly look up the transaction and resolve any billing issues.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chewy.

  1. Chwyincgpayrbbeoub1hr

Frequently Asked Questions

Why does the Chewy charge on my statement look scrambled or abbreviated, like 'CHWY' or similar text?

Some banks and processors truncate or encode merchant descriptors, so Chewy may appear as 'CHWY', 'CHWY*CHEWY', or with additional billing codes. If the amount matches a recent Chewy order or Autoship, it is likely a legitimate Chewy transaction.

What types of purchases typically result in a Chewy charge?

Chewy charges usually come from online orders for pet food, treats, litter, toys, accessories, or prescription medications placed through chewy.com or the Chewy app, including both one-time purchases and recurring Autoship shipments.

How can I check if this Chewy charge is from an Autoship order?

Sign in to your Chewy account, go to the Autoship section, and review recent or upcoming shipments. Each Autoship lists its expected charge date and estimated total, which you can compare against the amount and posting date on your card statement.

How do I cancel or pause a Chewy Autoship to avoid future recurring charges?

Log into your Chewy account, navigate to Autoship & Save, select the Autoship you want to change, and choose to edit, skip, or cancel it. Changes should be made before the next scheduled processing date to prevent a new charge from generating.

How can I request a refund or return for a Chewy order I see charged on my card?

Go to your Orders page on chewy.com, select the order in question, and use the options to request a return, replacement, or contact support. Chewy’s customer service can assist with refunds or replacements, especially for damaged, incorrect, or unsatisfactory items.

Why do I see a pending or duplicate-looking Chewy charge on my account?

Chewy or your bank may place a temporary authorization hold when you place or modify an order, which can look like a second charge. The hold should drop off automatically within a few business days, leaving only the final settled amount.

Can Chewy charges appear days after I placed my order?

Yes. While authorizations occur when you place the order, the final charge may post when the order ships or is finalized, so the posting date on your statement can be a few days after the purchase date.

What should I do if I don’t have a Chewy account but see a Chewy-like charge on my card?

First, ask household members if they used your card for a Chewy order. If no one recognizes the transaction, contact your card issuer immediately to dispute the charge and request a new card number, and then reach out to Chewy support with the transaction details so they can investigate potential unauthorized use.

This merchant is in the Pet category

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