Circum Wash

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Circum Wash is a trading name used by Circumtec Pty Ltd for self‑service car wash payment systems in Australia, where customers pay for car wash time via Circumtec’s cashless terminals and Circum Pay app.

Cheltenham, Victoria, Australia
circumtec.com.au
Owned by Circumtec Pty Ltd

About Circum Wash

Circum Wash is a trading name used by Circumtec Pty Ltd, an Australian-owned payments company based in Cheltenham, Victoria. Circumtec supplies cashless payment hardware, software and support for self‑service car washes, vacuums, dog washes, vending machines and laundromats across Australia. Their Circum Pay app and tap‑and‑go terminals let you start and control a wash using a credit/debit card or mobile wallet instead of coins, while Circumtec processes the card transaction on behalf of the local car wash operator.

A Circum Wash or Circumtec Mentone charge typically appears when you tap your card or phone at a self‑service car wash bay, automatic car wash, vacuum, fragrance machine or related equipment fitted with Circumtec’s reader. For self‑serve bays, the system uses an incremental pricing model: your bank first places a temporary pre‑authorisation of around AU$15, with an initial AU$5 minimum spend loaded to the bay; as your remaining time drops, additional AU$1 increments may be added until you press stop, and only the actual amount of time used is finally debited. The pre‑authorised amount itself is a pending hold, not a completed sale, and your bank normally releases any unused portion within 24–48 hours.

If you’re unsure about a Circum Wash or Circumtec Mentone charge, start by thinking back to any recent self‑service car wash, dog wash, laundromat or vending machine you used in Australia, and check whether anyone else on your account may have used their card there. You can then visit circumtec.com.au and use the “Find My Receipt” tool to look up a detailed receipt by date, amount and card details, or contact Circumtec’s support team via their contact form or by calling 1300 656 882 for clarification. If you believe you’ve been overcharged or billed in error, Circumtec can investigate the specific transaction, explain pre‑authorisation holds and, where appropriate, work with the wash operator and your bank to correct or refund the charge.

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Frequently Asked Questions

Why do I see a AU$15 Circum Wash or Circumtec Mentone amount on my statement for a short car wash?

At self‑service bays, Circum Wash systems use a pre‑authorisation model: your bank temporarily holds up to AU$15 to confirm funds are available, while an initial AU$5 of wash credit is loaded to the bay and AU$1 top‑ups may be added as your time runs down. When you press stop, only the total time you actually used (for example, AU$6 or AU$9) is captured as the final sale, and your bank releases any unused portion of the AU$15 hold within about 24–48 hours. The initial AU$15 figure may appear as a pending transaction until that release is processed by your bank.

What are typical Circum Wash charge amounts for a self‑service car wash?

Because the system charges by time, common final amounts are relatively small, often in the AU$5–AU$15 range per use. You’ll usually see one completed transaction for the actual time used (for example AU$5, AU$7, AU$10, etc.), plus—temporarily—a separate pending line showing the AU$15 pre‑authorisation that later disappears once your bank releases the hold.

Is Circum Wash a subscription or recurring service?

No. Circum Wash payments are generally one‑off, pay‑per‑use charges each time you start a wash, vacuum or other service on a Circumtec terminal. If you notice similar amounts appearing on a regular pattern (for example, every Saturday), it usually reflects how often you or someone on your account is using the same self‑service car wash, not an automatic subscription. You can confirm this by checking dates and amounts against your own car‑wash visits and by retrieving individual receipts via Circumtec’s website.

How can I get a receipt or see details of a Circum Wash transaction?

Go to circumtec.com.au and select the “Find My Receipt” option, then enter the date, approximate time, amount and the card details used to pay. If you paid with a mobile wallet (Apple Pay, Google Pay, etc.), you may need the device account number shown in your wallet settings rather than the physical card number to locate the transaction. Once submitted, the system can display or email you a receipt showing the location, equipment used and the exact amount charged.

How do I dispute a Circum Wash charge or request a refund?

If the amount on your statement doesn’t match the time you actually used, or the AU$15 pre‑authorisation hasn’t dropped off after a few days, contact Circumtec first so they can investigate the transaction. You can reach them by calling 1300 656 882 during Australian business hours or by using the contact form on circumtec.com.au, providing the date, amount, last four digits of your card and a brief description of the issue. They’ll review the transaction with the car wash operator and, if an error occurred, can arrange a correction or refund; you can also speak to your bank about a dispute if you still believe the charge is unauthorised.

Why do I see both a AU$15 Circum Wash pending transaction and a smaller completed charge?

This is how the incremental payment system works. The AU$15 entry is a pre‑authorisation hold that tells the wash bay how much maximum credit to make available, while the smaller figure (for example AU$8.00) is the actual sale for the time you used before pressing stop. Once the final amount is captured, your bank should automatically release the remaining hold, so after 24–48 hours you should only see the smaller completed transaction on your statement.

How can I contact Circum Wash/Circumtec about a charge on my account?

For any billing questions about Circum Wash or Circumtec Mentone charges, you can contact Circumtec’s support team directly. The primary options are to call 1300 656 882 (from within Australia) or to use the “Contact Us” form on circumtec.com.au, where you can submit your transaction details and query. Including the transaction date, amount, the last four digits of your card and a screenshot of your statement will help them locate your charge faster.

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