Care Park is a parking management company that operates and manages car parks and parking facilities across Australia, New Zealand, the UK and Europe, offering casual, long-term and online booking options.
Care Park is an international parking management company headquartered in Melbourne, Australia, operating car parks and parking facilities across Australia, New Zealand, the UK and parts of Europe. They manage a wide range of sites including CBD car parks, hospital and medical centre parking, university campuses, shopping centres, airports, and event venues. Care Park offers casual (hourly/daily) parking, early bird and evening rates, long-term/monthly parking options, and online booking through their website at carepark.com.au, as well as pay-by-machine and pay-by-app solutions at many locations.
A Care Park charge may appear on your bank or card statement when you pay for parking at one of their locations or make a booking online. This could be for a one-off casual parking session, a pre-booked parking space made via their website or partner booking platforms, or a recurring debit for a long-term or monthly parking arrangement. You might also see temporary authorization holds when you enter card details at a pay station, use a ticketless/number-plate recognition facility, or add a card to an online account; these holds usually drop off within a few days. For customers on monthly or contract parking, charges typically recur on a set billing date each month until cancelled.
To verify a Care Park charge, first match the transaction date and amount with your parking activity or any online bookings around that time. Check your email inbox (and spam folder) for booking confirmations or payment receipts from Care Park or from any parking booking app you use, and review signage or terms for the specific car park (often listed on entry boards or on the machine). If you still have questions, visit carepark.com.au and use the Contact or Customer Service section, quoting the date, time, location, vehicle registration, and the last four digits of the card used; you can also refer to any reference number printed on your parking ticket or receipt. Common issues—such as duplicate charges, overstay fees, or incorrect number-plate entry—are usually resolved by contacting Care Park with supporting evidence (photos of receipts, bank statement screenshot with redacted details, or booking emails).
Bank Statement Variations
8 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Care Park.
Why was I charged by Care Park when I only parked for a short time?
Care Park facilities often have minimum parking fees or rounded time blocks (for example, charging in 30–60 minute increments) rather than billing to the exact minute. In some locations, rates increase once you pass certain time thresholds (e.g., over 1 hour or into evening/flat-rate periods). The amount on your statement usually reflects the tariff displayed on the signage at the car park entry and at the pay machine for the total time your vehicle was on site. If the fee seems higher than expected, check the posted rate structure for that particular car park or your online booking confirmation.
Why do I see more than one Care Park charge or a small pending amount on my card?
Multiple Care Park entries can occur if you made more than one parking visit, updated your payment method, or if the system placed an authorization hold. Some locations temporarily pre-authorize a fixed amount to validate your card when you enter details at a machine or online; the final parking fee is then settled and any unused portion of the hold is released. These pending authorizations usually disappear from your statement in a few business days. If you see a finalized duplicate payment for the same session, contact Care Park with your receipts so they can investigate a refund or adjustment.
How does Care Park’s monthly or long-term parking billing work?
At many sites, Care Park offers long-term or monthly parking arrangements that are billed on a recurring basis, typically in advance for the upcoming month. Charges are processed to the card or direct debit details you provided when setting up the contract, on or around the same date each month. The rate and inclusions (days of the week, access hours, reserved vs. unreserved space) depend on the specific car park and contract you chose. Details of your plan and billing cycle are outlined in your agreement or in your online account if the facility supports online management.
How can I cancel or change my Care Park monthly or contract parking?
To cancel or modify a monthly/contract parking arrangement with Care Park, you generally need to provide notice in line with the terms of your agreement (for example, a set number of days before your next billing date). Visit carepark.com.au and go to the Contact or Parking Enquiries section, or refer to the instructions provided when you signed up (often an email or form from the specific site). Include your full name, vehicle registration, car park location, and customer or account number. Once processed, your access and recurring charges will cease from the end of the current or next billing cycle, depending on the notice period.
How do I request a refund or dispute a charge from Care Park?
If you believe you were incorrectly charged (for example, a machine error, duplicate payment, or incorrect infringement or overstay fee), gather your evidence first—this might include your parking receipt, online booking confirmation, and a screenshot of the transaction on your bank statement with sensitive details hidden. Then go to carepark.com.au and use the Contact or Feedback/Enquiries form, or follow the dispute instructions listed on the car park signage or on any notice you received. Clearly explain what happened, including the date, time, location, vehicle registration, and the last four digits of your card. Care Park’s customer service team will review your case and, if an error is confirmed, will arrange a refund or adjustment back to your original payment method.
I don’t have a paper ticket or receipt—how can I verify a Care Park charge?
Many Care Park sites use ticketless or number-plate recognition systems, so you may not receive a paper ticket. To verify a charge, check your email for an online booking or payment confirmation, or log into any parking app or account you used at the time of parking. You can also note the exact date, time, amount, and the last four digits of your card, then contact Care Park via their website so they can search their system by vehicle registration and site. Providing a photo of the car park signage or the approximate entry/exit times can help them locate the transaction faster.
Why is the Care Park amount on my statement different from what I remember on the sign?
The amount you recall from the signage may have been a starting rate (e.g., “from” price) or for a shorter time band than you actually stayed. Some sites apply different tariffs for peak vs. off-peak, weekday vs. weekend, or early bird vs. standard casual rates, and fees can change over time. If you paid via an online booking platform linked to Care Park, the fee may also include booking or service charges shown at checkout. Compare your charge against the full tariff board at the relevant location or the detailed breakdown in your email confirmation; if it still looks incorrect, contact Care Park with those details.
How can I contact Care Park about a charge or parking issue?
Go to carepark.com.au and use the Contact or Customer Service/Enquiries section to submit a request about billing, refunds, or general parking issues. You’ll usually find a web form and location-specific contact information there, and some car parks list a direct phone number or email on onsite signage or on your receipt. When contacting them, provide as much detail as possible—car park address or code, date and time of parking, vehicle registration, and a copy of your receipt or booking confirmation. This helps Care Park quickly investigate and respond to your enquiry.