citizenM

Hotel96% confidence

citizenM is a Netherlands‑based global hotel brand offering design‑focused, tech‑enabled ‘affordable luxury’ accommodations in major cities and airport hubs around the world.

Voorschoten, Netherlands
citizenm.com
Owned by Marriott International

About citizenM

citizenM is a global hotel brand founded in the Netherlands that focuses on compact, cleverly designed rooms paired with stylish, art‑filled public spaces and advanced in‑room technology. Its hotels are located in prime urban centers and near major airports, targeting modern, mobile travelers who value high‑end design, comfort, and convenience without traditional luxury hotel formality. Guests typically enjoy XL king beds, powerful rain showers, self‑check‑in kiosks, and app‑controlled room features in centrally located properties such as its New York hotels near Times Square and Bowery. ([en.wikipedia.org](https://en.wikipedia.org/wiki/CitizenM?utm_source=openai))

A charge labeled like “CITIZENMNYTPOS NEW YORK NY” usually reflects an in‑person payment processed at a citizenM hotel in New York (most likely citizenM New York Times Square or another NYC location), with “POS” indicating a point‑of‑sale terminal on property. This can cover a room stay, taxes and fees, city tax, food and drinks from the 24/7 canteenM bar, late check‑out, or other extras charged to the room. Depending on your bank, you might see an initial authorization hold at check‑in (often for room, taxes, and an incidentals deposit) followed by a final charge at or after check‑out once your folio is settled. ([service.citizenm.com](https://service.citizenm.com/?utm_source=openai))

If you have questions about a citizenM charge, start by looking up your reservation and invoice via citizenM’s service portal or, for newer bookings, through Marriott’s reservation lookup using your confirmation number and the booker’s last name. Your detailed folio will list nightly rates, taxes, and any extras, which you can compare against the posted transaction on your card. For incorrect or unclear billing, citizenM directs guests to contact Marriott customer service (online form or regional phone numbers) for invoice corrections, while hotel front desks or citizenM support can clarify stay details. Keeping your email confirmation and check‑out invoice and verifying dates, amounts, and currency will help resolve any billing disputes with both citizenM/Marriott and your card issuer. ([service.citizenm.com](https://service.citizenm.com/?utm_source=openai))

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to citizenM.

  1. CITIZENMNYTPOS NEW YORK NY
  2. OSIB Boston Back Bay Oper

Frequently Asked Questions

What does the “CITIZENMNYTPOS NEW YORK NY” charge on my card mean?

This descriptor typically refers to an in‑person payment at a citizenM hotel in New York, with “POS” indicating a point‑of‑sale terminal. It most often represents room charges plus taxes, and may also include bar/restaurant purchases, late check‑out, or other extras settled at check‑out.

Why did citizenM place a larger pending amount on my card than my room rate?

At check‑in, citizenM (like most hotels) may authorize your card for the expected room and tax plus an additional amount for incidentals. This appears as a higher pending or temporary hold. After check‑out, the hold is adjusted to the final amount due and any unused portion is released by your bank within a few business days.

How can I get an invoice or detailed receipt for my citizenM New York stay?

You can retrieve your invoice by using citizenM’s online invoice/service portal or, for Marriott‑channel bookings, the Marriott reservation lookup. Enter the booker’s last name and your confirmation number to view and download a detailed folio showing nightly room rates, taxes, and any additional charges. ([service.citizenm.com](https://service.citizenm.com/?utm_source=openai))

What should I do if my citizenM invoice shows extra or incorrect charges?

If your invoice looks wrong (unexpected extras, incorrect amounts, missing discounts), citizenM instructs guests to contact Marriott customer service and select a billing‑accuracy concern, or call the regional Marriott support number. Provide your confirmation number, invoice, and a copy of the card statement so they can investigate and adjust the bill if needed. ([service.citizenm.com](https://service.citizenm.com/?utm_source=openai))

Can I cancel or change a citizenM reservation without being charged?

Whether you’re charged depends on the rate type and cancellation policy you selected. Flexible rates usually allow changes or cancellation up to a certain deadline before arrival without penalty, while advance purchase or promotional rates may be non‑refundable. To modify or cancel, use your original booking channel (citizenM/Marriott website, app, or third‑party site) and review the policy shown with your reservation details. ([citizenm.com](https://www.citizenm.com/?switch_language=en&utm_source=openai))

Why do I see more than one charge from citizenM around the same dates?

Multiple entries can occur if your bank shows both the initial authorization hold and the final posted charge, if you extended your stay with additional authorizations, or if on‑property purchases were settled separately from the room folio. Compare the amounts and dates to your invoice; redundant holds should drop off automatically once your bank releases them.

How do I contact someone about a suspicious or unrecognized citizenM charge?

First, check whether a family member or colleague used your card to book or pay at a citizenM hotel, and search your email for a citizenM or Marriott confirmation or invoice. If you still don’t recognize the charge, contact citizenM/Marriott customer service with the date, amount, and descriptor from your statement, and also alert your card issuer so they can investigate potential fraud.

Are citizenM stays now managed through Marriott, and does that affect my billing?

citizenM is now owned by Marriott International and many reservations are handled via Marriott’s booking and billing systems, which is why you may see Marriott‑style confirmation numbers and be directed to Marriott support for invoice issues. However, your card descriptor will typically still reference citizenM and the specific city or hotel, such as “CITIZENMNYTPOS NEW YORK NY.” ([help.marriott.com](https://help.marriott.com/s/article/Article-38005?utm_source=openai))

This merchant is in the Hotel category

Browse all

Related Merchants

Novotel
YHA
Mantra Hotels
Sofitel
Shiv Niwas Palace

Compare citizenM

vsNovotelvsYHAvsMantra Hotels

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you