Cityville Apartments & Motel

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Cityville Apartments & Motel is a self-contained apartment and motel complex in Rockhampton, Queensland, offering studio, one- and two-bedroom accommodation for business, government, resource-sector and leisure travellers.

Rockhampton, Queensland, Australia
cityville.com.au
Owned by Travellers Group (owned by Wattlestone Group)

About Cityville Apartments & Motel

Cityville Apartments & Motel is a serviced apartment and motel property located on Bolsover Street in the heart of Rockhampton, Queensland. It offers studio, one-bedroom and two-bedroom self-contained apartments with kitchenettes or full kitchens, along with motel-style rooms, free Wi‑Fi, parking, an outdoor pool, BBQ area and guest laundry facilities. The property is positioned a short distance from Rockhampton’s CBD, airport, hospital and key government and corporate offices, making it popular with corporate, healthcare, government and resource-sector guests as well as families on holiday.([cityville.com.au](https://cityville.com.au/?utm_source=openai))

A charge with the descriptor “TRAVELLERS ROCKHAMPTON* ROCKHAMPTON” is very likely tied to a stay at Cityville Apartments & Motel, which is operated under the Travellers Group regional accommodation portfolio. Travellers Group is an Australian, family-owned hospitality group whose properties include Cityville Apartments & Motel in Rockhampton, along with hotels and motels in Dubbo, Bundaberg, Emerald and Orange.([travellersgroup.com.au](https://travellersgroup.com.au/?utm_source=openai)) Charges can appear for nightly room rates, extended-stay accommodation, parking (if separately itemised), incidentals, or corporate bookings billed back to a central account. Depending on your bank, you might see either the group name (“Travellers”) or a shortened, location-specific label (“TRAVELLERS ROCKHAMPTON”) rather than the full “Cityville Apartments & Motel” name.

If you’re unsure about a charge, the best first step is to compare the transaction date and amount with any hotel confirmation emails, text messages, or tax invoices from Cityville or Travellers Group. You can also contact the property directly via the phone number or email listed on the Cityville website, quoting your name, stay dates and card’s last four digits so they can locate the folio.([cityville.com.au](https://cityville.com.au/facilities/?utm_source=openai)) For corporate or government travellers, your organisation’s travel coordinator or booking tool may hold the original reservation details. If a billing error is suspected, request an itemised invoice from Cityville and then dispute the transaction through your bank or card issuer if it cannot be resolved with the property.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cityville Apartments & Motel.

  1. TRAVELLERS ROCKHAMPTON
  2. TRAVELLERS ROCKHAMPTON* ROCKHAMPTON CIT

Frequently Asked Questions

Why does my statement show “TRAVELLERS ROCKHAMPTON*” instead of Cityville Apartments & Motel?

Cityville Apartments & Motel is part of the Travellers Group portfolio, a regional Australian accommodation group. Many banks display the merchant name based on the group’s billing setup rather than the individual property name, so stays at Cityville can appear as “TRAVELLERS ROCKHAMPTON*” or similar on your card statement.([travellersgroup.com.au](https://travellersgroup.com.au/?utm_source=openai))

What types of charges might I see from Cityville Apartments & Motel or Travellers Rockhampton?

Typical charges include nightly room rates for studio or apartment stays, extended‑stay accommodation for resource-sector, government or corporate rotations, as well as any incidentals such as additional cleaning, extra guests or late check‑outs. In most cases, Wi‑Fi, parking, pool access and use of the guest laundry are included in the rate and not charged separately.([cityville.com.au](https://cityville.com.au/?utm_source=openai))

Could this charge be for a corporate or government booking made on my behalf?

Yes. Cityville Apartments & Motel regularly hosts corporate, government, healthcare and resource‑sector travellers, and bookings are often made through company travel systems or by a central coordinator.([cityville.com.au](https://cityville.com.au/?utm_source=openai)) If you travel for work, check with your employer’s travel or finance team, who may have arranged the reservation and used your card or a virtual card linked to your account.

How can I get a copy of my invoice for a Cityville Rockhampton stay?

You can request an itemised invoice directly from Cityville Apartments & Motel by contacting the property via the phone number or email listed on their official website, and providing your name, stay dates and (if needed) the last four digits of the card used.([cityville.com.au](https://cityville.com.au/facilities/?utm_source=openai)) They can email you a tax invoice showing room charges and any incidentals.

How do I dispute or query a charge from Travellers Rockhampton or Cityville Apartments & Motel?

First compare the charge date and amount to any confirmation emails or invoices from Cityville or Travellers Group. If something doesn’t match, contact the property directly and ask them to look up your folio and explain each line item.([cityville.com.au](https://cityville.com.au/?utm_source=openai)) If you still believe the charge is incorrect or fraudulent, lodge a dispute with your card issuer, attaching any correspondence or receipts from the hotel.

Does Cityville Apartments & Motel place any pre‑authorisation holds on my card?

Like many accommodation providers, Cityville or its managing group may place a temporary pre‑authorisation on your card at check‑in to secure the booking and cover incidentals. This hold can appear as a pending transaction and should fall off automatically after a few days or be replaced by the final, posted charge once your stay is processed. If a pending hold remains after a week, contact the property or your bank to follow up.

Can I cancel or change a booking associated with this Travellers Rockhampton charge?

Whether you can cancel or change your booking depends on the rate and terms you selected when you booked Cityville Apartments & Motel (for example, flexible vs. non‑refundable). Check your original confirmation email or the booking portal you used for the stay. If you booked directly, contact Cityville using the details on their website to request changes or discuss options.([cityville.com.au](https://cityville.com.au/?utm_source=openai))

Is Cityville Apartments & Motel part of a larger hotel group?

Yes. Cityville Apartments & Motel is part of Travellers Group, an Australian family‑owned regional hospitality group whose portfolio also includes properties in Bundaberg, Emerald, Dubbo and Orange. Travellers Group itself is owned by Brisbane-based investment company Wattlestone Group, which is why the merchant description may reference “Travellers.”([travellersgroup.com.au](https://travellersgroup.com.au/?utm_source=openai))

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