Civic Hotel

Hotel90% confidence

Civic Hotel is a local pub and hotel in Lismore, New South Wales, offering a public bar, bistro-style dining, bottle shop, TAB sports bar and simple pub-style accommodation.

Lismore, NSW, Australia
centrepointmotel.com
Owned by Centrepoint Motel

About Civic Hotel

Civic Hotel is a local pub and hotel in Lismore, New South Wales, known for its relaxed, traditional Australian pub atmosphere. The venue typically offers a public bar, bistro-style meals, a drive‑through or attached bottle shop, a TAB sports bar for wagering and live sport, and simple pub-style accommodation suited to short stays and work trips. While the accommodation is modest, it usually includes essentials such as a bed, private or shared bathroom, and basic amenities, with many guests choosing it for its central Lismore location and value. Current contact details and some booking information are often provided via their associated site at centrepointmotel.com.

A Civic Hotel charge can appear on your bank or credit card statement for several reasons. The most common are room charges for overnight accommodation, bar or bistro tabs, meals charged back to your room, and bottle shop purchases. You may also see a pre‑authorisation hold when you check in, which temporarily reserves funds on your card as security for your stay and any incidentals; this usually adjusts to the final amount at check‑out. Other scenarios include no‑show or late‑cancellation fees if you did not cancel within the property’s policy window, or charges processed on behalf of a third‑party booking made through an online travel agent where Civic Hotel is the underlying accommodation provider.

If you’re unsure about a Civic Hotel charge, start by checking dates around the transaction for any stays in Lismore, pub visits, meals, or bottle shop purchases you or family members may have made. Compare the amount to your booking confirmation, bar receipts, or EFTPOS slips if you have them. To resolve questions, contact the hotel directly using the phone or email listed on centrepointmotel.com or on your booking confirmation, and provide your full name, the last four digits of your card, the charge amount, and the transaction date so they can look it up. Common billing issues—like duplicate charges, deposits that have not yet been released, or confusion between room and bar tabs—are usually resolved by the venue reversing an error, confirming the pre‑authorisation release timeframe, or emailing you a detailed tax invoice for your records.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Civic Hotel.

  1. CIVIC HOTEL GOSSIP LISMORE AUS
  2. CIVIC HOTEL LISMORE LISMORE AUS

Frequently Asked Questions

What types of charges might I see from Civic Hotel on my bank statement?

Typical Civic Hotel charges include accommodation for one or more nights, bar or bistro tabs, meals charged to your room, and bottle shop purchases. You might also see an initial pre‑authorisation amount (security bond) when you check in, followed later by the final accommodation and incidentals charge once you check out.

Why was I charged a different amount than my original room rate at Civic Hotel?

Your final charge may differ from the base room rate if you added extras such as additional nights, upgrades, meals, drinks, or late check‑out. In some cases, a pre‑authorisation hold for a higher amount (to cover incidentals) is placed first, and then the actual, often lower, final bill is processed at departure, with the unused portion of the hold released by your bank within a few business days.

Does Civic Hotel charge recurring or subscription fees?

Civic Hotel does not operate on a subscription or membership billing model; all charges should relate to specific stays or purchases. If you see a pattern of similar charges across multiple months, it may reflect multiple separate bookings (for example, regular work trips) or a standing corporate arrangement—contact the hotel directly if you’re unsure about repeated transactions.

How can I cancel a booking with Civic Hotel and avoid a no‑show fee?

Cancellation terms depend on how and where you booked. If you booked directly with the hotel, refer to your confirmation email or contact them via the details on centrepointmotel.com—most pub‑style accommodations require cancellation at least 24–48 hours before arrival to avoid a one‑night charge. If you booked through an online travel site (such as Booking.com or Expedia), you usually need to cancel through that platform, and their stated cancellation rules will apply.

Why do I see a pending or temporary Civic Hotel charge that later disappeared or changed?

This is likely a pre‑authorisation hold placed at check‑in to confirm your card and secure payment for your stay and any incidentals. The hold often appears as a pending transaction and may differ slightly from your final bill; once payment is processed, the unused portion of the hold is released. Banks typically take 3–10 business days to fully remove or adjust these pending amounts, depending on their policies.

What are typical amounts for Civic Hotel accommodation and charges?

Room rates at pub‑style hotels like Civic Hotel commonly fall within the range of a modest nightly rate appropriate for regional NSW, varying by room type, day of the week, and local events. In addition, you may see smaller charges that match bar tabs, bistro meals, or bottle shop purchases. If the amount on your statement doesn’t align with what you expect for your stay or spending, contact the hotel for an itemised invoice.

How do I request a receipt, invoice, or refund for a Civic Hotel charge?

To obtain a tax invoice or query a possible refund, reach out to Civic Hotel using the phone or email listed on your booking confirmation or on centrepointmotel.com. Provide your name, stay dates, room type if known, and exact transaction amount and date so staff can locate the payment. If a billing error (such as a duplicate charge or incorrect amount) is confirmed, they can usually process a refund back to the original card, though the time to appear will depend on your bank.

What should I do if I don’t recognise a Civic Hotel charge at all?

First, check whether a family member, partner, or colleague may have used your card for a stay, bar visit, or purchase in Lismore around the transaction date. If no one recognises it, contact Civic Hotel directly with the charge details and ask them to confirm the booking name and services linked to that transaction. If they cannot match it or you suspect fraud, notify your bank or card issuer immediately to dispute the transaction and secure your card.

This merchant is in the Hotel category

Browse all

Related Merchants

Novotel
YHA
Mantra Hotels
Sofitel
Shiv Niwas Palace

Compare Civic Hotel

vsNovotelvsYHAvsMantra Hotels

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you