CleverPatch

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CleverPatch is an Australian online retailer specializing in arts and crafts supplies, particularly for schools, childcare centers, and community groups.

Beresfield, New South Wales, Australia
cleverpatch.com.au

About CleverPatch

CleverPatch is an Australian online retailer specialising in arts and crafts supplies for schools, early learning centres, OSHC services, community groups, and families. Based in Beresfield, New South Wales, they offer a wide range of products including classroom craft packs, seasonal activity kits, bulk art materials, educational resources, and sensory play items. Orders are placed online via cleverpatch.com.au, and the company primarily bills customers in Australian dollars (AUD), often including GST on tax invoices suitable for school and organisation accounting.

A CleverPatch charge on your bank or card statement usually relates to an online purchase made at cleverpatch.com.au, or a phone/email order they processed on behalf of a school, childcare centre or community organisation. The amount may reflect a one‑time order for art and craft supplies, a bulk order placed using a school or centre account, or a purchase made using a purchase order or invoice that was later charged to your card. In some cases, you may see an initial pending or pre‑authorisation amount when you place an order or update payment details; this is your bank checking funds and it typically drops off or is replaced by the final settled charge once your order is confirmed. CleverPatch does not generally run consumer subscription services, so recurring monthly charges are uncommon unless you or your organisation regularly place repeat orders.

If you’re unsure about a CleverPatch charge, start by checking recent orders and invoices at cleverpatch.com.au under your account, or with your school/centre office if your organisation places centralised orders. Look for email order confirmations, tax invoices, or packing slips that match the date and amount of the charge. To resolve questions, contact CleverPatch customer service via the contact form or live chat on their website, or by using the phone and email details listed on their “Contact Us” page; have your order number, invoice number, and the exact charge amount/date ready. Common billing issues—such as duplicate payments, incorrect quantities, or cancelled orders—are typically handled through their support team, who can arrange refunds, credits, or order adjustments in line with their returns and refund policy.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CleverPatch.

  1. Clever Patch Beresfield AU

Frequently Asked Questions

Why did I get a CleverPatch charge on my card when I ordered for my school or childcare centre?

CleverPatch frequently supplies schools, early learning centres, OSHC services and community groups, so charges may appear under the organisation’s name in internal paperwork but show as “CleverPatch” or “CLEVERPATCH BERESFIELD” on your bank statement. If you use a school or centre purchasing card, the charge generally corresponds to a recent arts and crafts order placed online, by phone, or via purchase order. Check with your administration or accounts office for a CleverPatch invoice or order matching the date and amount of the charge.

Does CleverPatch have subscriptions or automatic recurring charges?

CleverPatch primarily operates as a one‑time purchase e‑commerce store and does not typically offer consumer subscription plans with automatic monthly billing. However, some schools or organisations may place repeat standing orders or term‑based orders through their internal purchasing systems, which can make charges appear regularly. If you’re seeing repeated CleverPatch charges, review your order history or check with your organisation to see if there is an ongoing ordering arrangement in place.

What are common CleverPatch charge amounts and why might shipping or GST change the total?

CleverPatch orders can range from small purchases under $20 AUD to large bulk or classroom orders of several hundred dollars or more, depending on quantities and product types. The final charge often includes GST and shipping, which may cause the total to be slightly higher than the product subtotal shown in your cart. If you used a discount code, bulk pricing, or education pricing, the charged amount should reflect those adjustments; you can confirm this by comparing your bank charge to the tax invoice sent by email or available in your CleverPatch account.

Why do I see a pending or duplicate CleverPatch charge on my statement?

Some banks show an initial pre‑authorisation when you place an order with CleverPatch to verify that your card has sufficient funds. This pending amount may look like a duplicate charge, but it usually drops off within a few business days and is replaced by a single settled transaction for the final order total. If a pending charge remains for more than a few days or you see two completed CleverPatch payments for the same order, contact your bank and then reach out to CleverPatch support with your order and transaction details.

How can I cancel or change a CleverPatch order after my card has been charged?

CleverPatch processes orders quickly, so cancellations or changes are easiest if you contact them as soon as possible after placing your order. Use the contact options on cleverpatch.com.au—such as the customer service phone number, live chat, or contact form—and provide your order number, name, and the exact items or quantities you wish to change or cancel. If your order has not yet been packed or shipped, they may be able to adjust it or process a cancellation; if it has already shipped, you may need to follow their returns process instead.

How do I request a refund from CleverPatch if I was overcharged or received the wrong items?

If you believe you were overcharged or received incorrect, damaged, or missing items, contact CleverPatch customer service with your order number, invoice, photos (if applicable), and a description of the issue. In line with their returns and refund policies, they may offer a replacement, credit, or refund to your original payment method once the issue is verified and, if required, the goods are returned. Refund processing times can vary depending on your bank, but usually appear within several business days after CleverPatch confirms the refund.

How can I contact CleverPatch about a charge I don’t recognise?

Go to cleverpatch.com.au and visit the “Contact Us” page to find their current customer service phone number, email address, and contact form. Provide the name on the card, the last four digits of the card number (never the full number), the transaction date, and the exact amount shown on your statement so they can locate the payment. It’s also helpful to mention any schools, centres, or organisations you’re associated with, as the charge may relate to an order placed on their behalf.

Where can I find my CleverPatch invoice or receipt to match against my bank charge?

When you place an order with CleverPatch, a confirmation email and tax invoice are usually sent to the email address provided at checkout. If you created an account, you can log in to cleverpatch.com.au and view past orders and downloadable invoices under your account or order history section. If you can’t locate the email or don’t have online access, contact CleverPatch support and they can resend the invoice or provide a copy showing the products, GST, shipping, and total that matches your bank charge.

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